Cambridge Core is built with librarians in mind, developed with the support of our International Librarian Panels and with a keen awareness of evolving library technology. Every journal takes full advantage of CrossRef, MARC records, OpenURL protocols, and the like to simplify access provision and the population of library catalogues.
Access to journals can also be managed off campus through Shibboleth / Athens institutional login controls, increasing accessibility to institutional librarians and their patrons.
We also provide 'COUNTER' compliant reporting tools for librarians to allow them to track their patrons' usage of our journals.
Our Customer Services teams have units dedicated to library support, handling print fulfilment and claims, as well as online training and access (including institutional IP address setup).
Cambridge University Press provides full subscription management services and a complete range of options for institutions (and individual subscribers, where appropriate): direct subscription renewals, renewals via agents and consortia package subscriptions through our Sales teams.
Fulfilment and customer services
Fulfilment, customer relations, gratis list maintenance and claims management are all overseen by our Customer Services teams, based in our Cambridge (UK), New York and Manila offices. Maintaining complementary teams across the globe ensures that our staff will be available to respond in a timely way to the entire spectrum of inquiries from subscribers and readers, wherever they are in the world. The teams deal with technical as well as subscription enquiries, liaising directly with university librarians, system administrators and individuals.