Book contents
- Encounters at the Counter
- Studies in Interactional Sociolinguistics
- Encounters at the Counter
- Copyright page
- Contents
- Contributors
- 1 Encounters at the Counter
- 2 Approaching the Counter at the Supermarket
- 3 Customers’ Inquiries about Products
- 4 Offering a Taste in Gourmet Food Shops
- 5 Embodied Trajectories of Actions in Shop Encounters
- 6 Unpacking Packing
- 7 The Request-Return Sequence
- 8 Moving Money
- Appendix Transcription Conventions
- Index
- References
8 - Moving Money
Money as an Interactional Resource in Kiosk Encounters in Finland
Published online by Cambridge University Press: 19 January 2023
Book contents
- Encounters at the Counter
- Studies in Interactional Sociolinguistics
- Encounters at the Counter
- Copyright page
- Contents
- Contributors
- 1 Encounters at the Counter
- 2 Approaching the Counter at the Supermarket
- 3 Customers’ Inquiries about Products
- 4 Offering a Taste in Gourmet Food Shops
- 5 Embodied Trajectories of Actions in Shop Encounters
- 6 Unpacking Packing
- 7 The Request-Return Sequence
- 8 Moving Money
- Appendix Transcription Conventions
- Index
- References
Summary
A shop encounter is normatively closed when payment is made. This paper analyzes the ways in which the physical presence of money (whether as cash, or bank card) shapes the payment phase of the interaction at kiosks in Finland. This study demonstrates that customers orient to payment from the very beginning of the interaction and work to prepare their money and to make it observable to the seller from early on. Moreover, if the customer has made their money observable prior to the price announcement by the seller, the payment phase moves quickly and smoothly to completion. If, on the other hand, the money has not been made observable early in the interaction, payment can be delayed. Conversely, customers can put their money on the seller’s side of the counter before payment has been made relevant; in such cases, the seller adjusts his or her actions to speed up the interaction so that the payment phase arrives earlier than is typical. Thus, through money, especially displays of it early in the interaction, customers show their orientation to progressivity.
- Type
- Chapter
- Information
- Encounters at the CounterThe Organization of Shop Interactions, pp. 255 - 278Publisher: Cambridge University PressPrint publication year: 2023
References
Enfield, N. J. (2006). Social consequences of common ground. In Enfield, N. J. & Levinson, S., eds., Roots of Human Sociality: Culture, Cognition and Interaction. Oxford: Berg, pp. 399–430. https://doi.org/10.1075/pbns.314.05yamGoogle Scholar
Goodwin, C. (1981). Conversational Organization: Interaction between Speakers and Hearers. New York: Academic Press.Google Scholar
Goodwin, C. (2002). Time in action. Current Anthropology, 43(S4), 19–35. https://doi.org/10.1086/339566Google Scholar
Goodwin, C. (2013). The co-operative, transformative organization of human action and knowledge. Journal of Pragmatics, 46(1), 8–23.Google Scholar
Halonen, M., & Koivisto, A. (2009). Neljä viiskyt: Miten ilmoittaa asiakkaalle ostosten hinta? [Four fifty: How to announce the price of the purchase to the customer?] In Lappalainen, H. & Raevaara, L., eds., Kieli kioskilla. Helsinki: Finnish Literature Society, pp. 153–173.Google Scholar
Heritage, J., Robinson, J. D., Elliott, M. N., Beckett, M., & Wilkes, M. (2007). Reducing patients’ unmet concerns in primary care: The difference one word can make. Journal of General Internal Medicine, 22(10), 1429–1433. https://doi.org/10.1007/s11606–007-0279-0Google Scholar
Keisanen, T., & Rauniomaa, M. (2012). The organization of participation and contingency in prebeginnings of request sequences. Research on Language and Social Interaction, 45(4), 323–351. https://doi.org/10.1080/08351813.2012.724985Google Scholar
Koivisto, A. (2009). Kiitoksen paikka. Kiittäminen asiointia jäsentämässä [Time to say thank you: Thanking in organizing the kiosk encounter]. In Lappalainen, H. & Raevaara, L., eds., Kieli kioskilla [Language at the Kiosk: Studies on Routines of Kiosk Encounters]. Helsinki: Finnish Literature Society, pp. 174–200.Google Scholar
Koivisto, A., & Halonen, M. (2009). Tuleeko muuta? Maksaminen osana R-kioskiasiointia [Paying as a part of the kiosk encounter]. In Lappalainen, H. & Raevaara, L., eds., Kieli kioskilla [Language at the Kiosk: Studies on Routines of Kiosk Encounters]. Helsinki: Finnish Literature Society, pp. 120–152.Google Scholar
Kuroshima, S. (2010). Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant. Journal of Pragmatics, 42(3), 856–869. https://doi.org/10.1016/j.pragma.2009.08.009CrossRefGoogle Scholar
Lappalainen, H. (2009). “Tervehtiminen ja tervehtimättä jättäminen. Ollaanko kioskilla epäkohteliaita?” [Greeting and not greeting. Are people impolite at kiosk?]. In Lappalainen, H. & Raevaara, L., eds., Kieli kioskilla. Tutkimuksia kioskiasioinnin rutiineista [Talk at Convenience Store. Studies on the Routines in Convenience Store Encounters], pp. 32–55. Helsinki: Finnish Literature Society.Google Scholar
Llewellyn, N. (2015). ‘Money talks’: Communicative and symbolic functions of cash money. Sociology, 50(4), 796–812. https://doi.org/10.1177/0038038515585475Google Scholar
Llewellyn, N., & Burrow, R. (2008). Streetwise sales and the social order of city streets. The British Journal of Sociology, 59(3), 561–583. https://doi.org/10.1111/j.1468-4446.2008.00208.xGoogle Scholar
Matthews, B. (2014). Trajectories of the object in interaction. In Nevile, M., Haddington, P., Heinemann, T., & Rauniomaa, M., eds., Interacting with Objects: Language, Materiality, and Social Activity. Amsterdam: John Benjamins, pp. 381–388. https://doi.org/10.1075/z.186.17matGoogle Scholar
Mondada, L. (2007). Multimodal resources for turn-taking: Pointing and the emergence of possible next speakers. Discourse Studies 9(2), 195–225. https://doi.org/10.1177/1461445607075346Google Scholar
Mondada, L. (2009). Emergent focused interactions in public places: A systematic analysis of the multimodal achievement of a common interactional space. Journal of Pragmatics 41(10), 1977–1997. https://doi.org/10.1016/j.pragma.2008.09.019Google Scholar
Mondada, L. (2014). The temporal orders of multiactivity: Operating and demonstrating in the surgical theatre. In Haddington, P., Keisanen, T., Mondada, L., & Nevile, M., eds., Multiactivity in Social Interaction: Beyond Multitasking. Amsterdam: John Benjamins, pp. 33–75. https://doi.org/10.1075/z.187.02monGoogle Scholar
Mortensen, K. (2009). Establishing recipiency in pre-beginning position in the second language classroom. Discourse Processes, 46, 491–515. https://doi.org/10.1080/01638530902959463Google Scholar
Mortensen, K., & Hazel, S. (2014). Moving into interaction: Social practices for initiating encounters at a help desk. Journal of Pragmatics, 62, 46–67. https://doi.org/10.1016/j.pragma.2013.11.009Google Scholar
Nevile, M., Haddington, P., Heinemann, T., & Rauniomaa, M. (2014). On the interactional ecology of objects. In Nevile, M., Haddington, P., Heinemann, T., & Rauniomaa, M., eds., Interacting with Objects: Language, Materiality, and Social Activity. Amsterdam: John Benjamins, pp. 3–26. https://doi.org/10.1075/z.186Google Scholar
Raevaara, L., & Sorjonen, M.-L. (2006). Vuorovaikutuksen osanottajien toiminta ja genre: Keskustelunanalyysin näkökulmia [Interactants’ action and genre: Conversation analytic perspective]. In Mäntynen, A., Shore, S., & Solin, A., eds., Genre – tekstilaji. Helsinki: Suomalaisen Kirjallisuuden Seura, pp. 122–150.Google Scholar
Richardson, E. (2014). The Order of Ordering: Analysing Customer-Bartender Service Encounters in Public Bars. PhD thesis. Loughborough University. https://dspace.lboro.ac.uk/Google Scholar
Sacks, H., & Schegloff, E. A. (2002). Home position. Gesture, 2(2), 133–146. https://doi.org/10.1075/gest.2.2.02sacGoogle Scholar
Sorjonen, M.-L. (2018). Reformulating prior speaker’s turn in Finnish: Turn-initial siis, eli(kkä), and nii(n) et(tä). In Heritage, J. & Sorjonen, M.-L., eds., Between Turn and Sequence: Turn-initial Particles across Languages. Amsterdam: John Benjamins, pp. 251–286.CrossRefGoogle Scholar
Sorjonen, M.-L., & Raevaara, L. (2014). On the grammatical form of requests at the convenience store: Requesting as embodied action. In Drew, P. & Couper-Kuhlen, E., eds., Requesting in Social Interaction. Amsterdam: John Benjamins, pp. 243–268. https://doi.org/10.1075/slsi.26.10sorGoogle Scholar
Streeck, J. (1996). How to do things with things: Objects trouvés and symbolization. Human Studies, 19(4), 365–384. https://doi.org/10.1007/BF00188849Google Scholar
vom Lehn, D. (2014). Timing is money: Managing the floor in sales interaction at street-market stalls. Journal of Marketing Management, 30(13–14), 1448–1466. https://doi.org/10.1080/0267257X.2014.941378Google Scholar