Skip to main content Accessibility help
×
Hostname: page-component-5c6d5d7d68-xq9c7 Total loading time: 0 Render date: 2024-08-15T20:14:00.325Z Has data issue: false hasContentIssue false

5 - Striving for Operations Excellence within Queensland Rail Supply Division

Published online by Cambridge University Press:  05 June 2012

Danny Samson
Affiliation:
University of Melbourne
Prakash J. Singh
Affiliation:
University of Melbourne
Kevin Burgess
Affiliation:
Queensland Rail, Brisbane
Get access

Summary

Queensland Rail (QR)

Queensland Rail (QR) is a $A3 billion a year business, being one of Australia's largest and most modern transport providers operating on more than 20, 000 kilometres of track across Australia. With the acquisition of Australian Railroad Group (ARG) – the largest freight haulier on the western seaboard and currently holds approximately 39 per cent of the national grain freight market and 45 per cent of the minerals rail freight market – it now has a national footprint.

QR is a government-owned corporation (GOC) accountable to its shareholding ministers, the Queensland Treasurer and the Queensland Minister for Transport. The Board is responsible for ensuring the corporation acts in a commercial manner. QR employs over 14,000 people, including those in QR's three subsidiaries. In today's competitive environment, QR, like any other corporation, is being driven by market and social forces, which demand greater services and better value for money.

Shared Services Group – Supply Division

The Supply Division is a part of the Shared Services Group in QR. It provides procurement, contracting, reclamations and disposals, inventory management, business support, accounts payable and fleet management services. Supply deals with approximately 9000 active suppliers who do business with QR each year, spending some $1.15 billion annually for the goods and services they provide.

Type
Chapter
Information
Operations Management
An Integrated Approach
, pp. 450 - 472
Publisher: Cambridge University Press
Print publication year: 2008

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×