In this final chapter we look at what could really make a difference in the future:

Throughout the book we have identified many actions that can be done to give your users the LIS they want. There are challenges and opportunities that can be taken up to rethink creatively and take the initiative in getting the users to articulate what they need, keep the dialogue open with them and set the pace. You have access to all the information you need to keep ahead of the game if you want!

Some recommendations

When the contributors in Digital Consumers (Nicholas and Rowlands, 2008) were asked to each provide one suggestion as what should be a priority when offering services to users they came up with the following in order of priority:

Information people will be pleased to know that no one said ‘the last one out turn the lights off ‘, although a few were close to saying this.

A number of recommendations for libraries are suggested by Thomas Frey of The DaVinci Institute who says of the future (Frey, 2006): ‘libraries are in a unique position. Since most people have fond memories of their times growing up in libraries, and there are no real “library hater” organizations, most libraries have the luxury of time to reinvent themselves.’ He agrees with us that the role of a library within a community is changing and most of all the way people are interacting with the LIS and the services offered are also changing. The best advice is to enjoy the journey and relish in the wonderment of what tomorrow may bring and continue to accept the challenges and changes.