Skip to main content Accessibility help
×
Hostname: page-component-848d4c4894-nmvwc Total loading time: 0 Render date: 2024-06-18T10:01:46.034Z Has data issue: false hasContentIssue false

Chapter 42 - Intelligent Kindness Under Stress: Working with Intensive Care Unit (ICU) Staff During The Pandemic

from Section 5 - Sustaining and Caring for Staff During Emergencies

Published online by Cambridge University Press:  11 January 2024

Richard Williams
Affiliation:
University of South Wales
Verity Kemp
Affiliation:
Independent Health Emergency Planning Consultant
Keith Porter
Affiliation:
University of Birmingham
Tim Healing
Affiliation:
Worshipful Society of Apothecaries of London
John Drury
Affiliation:
University of Sussex
Get access

Summary

This chapter focuses on the concept of intelligent kindness. The author describes working during the pandemic as a psychotherapist with intensive care unit clinicians, trying to support practitioners and groups as they struggled with a situation and pressures that were pushing them to their limits. Observations are drawn from this work and linked to the concept of intelligent kindness. The direct experience that informs this chapter is from one city in the UK, but the author suggests that her experiences are by no means an exception. The chapter concludes by proposing that putting committed effort into making the wider system and culture as healthy as possible is vital. This means helping team leaders and other senior staff to deal with their anxieties, frustrations, risks, and lack of resources. Most importantly, it means helping them to maintain a focus on sustaining healthy relationships between the people doing the work.

Type
Chapter
Information
Major Incidents, Pandemics and Mental Health
The Psychosocial Aspects of Health Emergencies, Incidents, Disasters and Disease Outbreaks
, pp. 314 - 319
Publisher: Cambridge University Press
Print publication year: 2024

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Heath, I. Kindness in healthcare: what goes around. BMJ 2012; 344: e1171.Google Scholar
Ballatt, J, Campling, P, Maloney, C. Intelligent Kindness: Rehabilitating the Welfare State 2nd ed. Cambridge University Press, 2020.Google Scholar
Weinman, J, Ebrecht, M, Scott, S, et al. Enhanced wound healing after emotional disclosure intervention. Br J Health Psychol 2008; 13: 95102.Google Scholar
Cole-King, A, Harding, KG. Psychological factors and delayed healing in chronic wounds. Psychosom Med 2001; 63: 216–20.CrossRefGoogle ScholarPubMed

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×