Contents

pp v-vi

List of contributors

pp vii-viii

Preface

pp ix-x

Table of cases

pp xi-xvi

Table of statutes

pp xvii-xxii

1 - Consumers' access to justice: an introduction

pp 1-14

Part I - Perspectives on consumers' access to justice

pp 15-16

2 - Consumer redress and access to justice

pp 17-45

3 - Consumer access to justice in common law countries: a survey of the issues from a law and economics perspective

pp 46-67

4 - Rethinking consumer protection policy

pp 68-98

Part II - Issues in contract and tort

pp 99-100

5 - Standard form contracts in Europe and North America: one hundred years of unfair terms?

pp 101-127

6 - BSE, CJD, mass infections and the 3rd US Restatement

pp 128-146

Part III - Services and the consumer

pp 147-148

7 - Services of general interest and European private law

pp 149-166

8 - The new Financial Ombudsman Service in the United Kingdom: has the second generation got it right?

pp 167-195

9 - Economic appraisals of rulemaking in the new society: why, how, and what does it mean? The challenge for the consumer

pp 196-228

Part IV - Consumer bankruptcy law

pp 229-230

10 - Access to the discharge in Canadian bankruptcy law and the new role of surplus income: a historical perspective

pp 231-263

11 - The death of consumer bankruptcy in the United States

pp 264-300

Part V - Procedure and process issues

pp 301-302

12 - Privatisation and power: dispute resolution for the Internet

pp 303-329

13 - Armageddon through aggregation? The use and abuse of class actions in international dispute resolution

pp 330-356

Part VI - Conflict of laws issues

pp 357-358

14 - Adapting international private law rules for electronic consumer contracts

pp 359-383

15 - Waving goodbye to conflict of laws? Recent developments in European Union consumer law

pp 384-406

Index

pp 407-418