Book contents
- Frontmatter
- Contents
- List of contributors
- Preface
- Part I Performance measurement – functional analyses
- Part II Performance measurement – theoretical foundations
- Part III Performance measurement – frameworks and methodologies
- Part IV Performance measurement – practical applications
- Part V Performance measurement – specific measures
- 17 Customer satisfaction and business performance
- 18 Linking financial performance to employee and customer satisfaction
- 19 Measuring innovation performance
- Part VI Performance measurement – emerging issues and trends
- Index
19 - Measuring innovation performance
from Part V - Performance measurement – specific measures
Published online by Cambridge University Press: 06 July 2010
- Frontmatter
- Contents
- List of contributors
- Preface
- Part I Performance measurement – functional analyses
- Part II Performance measurement – theoretical foundations
- Part III Performance measurement – frameworks and methodologies
- Part IV Performance measurement – practical applications
- Part V Performance measurement – specific measures
- 17 Customer satisfaction and business performance
- 18 Linking financial performance to employee and customer satisfaction
- 19 Measuring innovation performance
- Part VI Performance measurement – emerging issues and trends
- Index
Summary
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- Type
- Chapter
- Information
- Business Performance MeasurementTheory and Practice, pp. 304 - 318Publisher: Cambridge University PressPrint publication year: 2002
- 6
- Cited by