Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-848d4c4894-wg55d Total loading time: 0 Render date: 2024-05-03T13:42:35.537Z Has data issue: false hasContentIssue false

References

Published online by Cambridge University Press:  31 July 2009

Paul Allen
With contributions by
Sam Higgins ,
Paul McRae  and
Hermann Schlamann
Get access

Summary

A summary is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Service Orientation
Winning Strategies and Best Practices
 , pp. 326 - 328
Publisher: Cambridge University Press
Print publication year: 2006

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Ahern, D. M., Clouse, A., and Turner, R. (2003), Capability Maturity Model® Integration Distilled: A Practical Introduction to Integrated Process Improvement, 2nd edn., Addison-WesleyGoogle Scholar
Allen, P. (2000), Realizing e-Business with Components, Addison-Wesley LongmanGoogle Scholar
Allen, P. (2001a), Light Methodologies and component-based development, Component Development Strategies, 11 (4)Google Scholar
Allen, P. (2001b), Heavy Methodologies and component-based development, Component Development Strategies, 11 (5)Google Scholar
Allen, P. (2002), Component Quality: The Great Debate, Component Development Strategies, 12 (3)Google Scholar
Allen, P. and Frost, S. (1998), Component-Based Development for Enterprise Systems: Applying the SELECT Perspective, Cambridge University Press/SIGS PublicationsGoogle Scholar
American Productivity and Quality Centre (1996), Process Classification Framework, American Productivity and Quality Centre International Clearing House
Austin, R. and Devin, L. (2003), Artful Making: What Managers Need to Know About How Artists Work, Financial Times Prentice HallGoogle Scholar
Bass, L., Clements, P., and Kazman, K. (2003), Software Architecture in Practice, 2nd edn., Pearson EducationGoogle Scholar
Beck, K. (2000), Extreme Programming Explained, Addison-Wesley LongmanGoogle Scholar
Best, J. (2003), Half of All Outsourcing Deals Failing, Silicon.Com, November 21, http://management.silicon.com/itdirector/0,39024673,39117009,00.htm
Cambray, D. and Hodgkiss, G. (2003), information technology Security Management, Version 1.0, itSMF LtdGoogle Scholar
Carr, N. (2003), information technology Doesn't Matter, Harvard Business Review, May, 41–9Google ScholarPubMed
Cash, J., McFarlan, W. and McKenney, J. (1992), Corporate Information Systems Management: The Issues Facing Senior Executives, Richard D IrwinGoogle Scholar
Cheesman, J. and Daniels, J. (2000), Component Modeling with Unified Modeling Language, Addison-WesleyGoogle Scholar
Chisholm, M. (2003), How to Build a Business Rules Engine: Extending Application Functionality through Metadata Engineering, Morgan KaufmannGoogle Scholar
Chrissis, M. B., Konrad, M., and Shrum, S. (2003), Capability Maturity Model® Integration: Guidelines for Process Integration and Product Improvement, Addison-WesleyGoogle Scholar
Coplien, J. (2004), Back to the Source: Putting the Business Back in OOD, Cutter information technology Journal, 17(1), 5–11Google Scholar
DeMarco, T. (1982), Controlling Software Projects, Prentice Hall (Yourdon Press)Google Scholar
DeMarco, T. and Lister, T. (2003), Waltzing with Bears: Managing Risk on Software Projects, Dorset HouseGoogle Scholar
Dodd, J. (2004), Web Services: Time Off for Good Behavior, Cutter information technology Journal, 17(5), 22–30Google Scholar
Erl, T. (2004), Service-Oriented Architecture: A Field Guide to Integrating extended mark-up language and Web Services, Prentice HallGoogle Scholar
Finkelstern, C. (1989), Information Engineering: Basic Principles, Addison-Wesley LongmanGoogle Scholar
Foreman, J. (1996), Product Line Based Software Development – Significant Results, Future Challenges, Proceedings of the Fifth International Conference on Software Quality, Salt Lake City, April 23Google Scholar
Gamma, E., Helm, R., Johnson, R., and Vlissides, J. (1995), Design Patterns: Elements of Reusable Object-Oriented Software, Addison-WesleyGoogle Scholar
Gilb, T. (1988), Principles of Software Engineering Management, Addison-WesleyGoogle Scholar
Haeckel, S. H. (1999), Adaptive Enterprise: Creating and Leading Sense-and-Respond Organizations, Harvard Business School PressGoogle Scholar
Hammer, M. and Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Allen & UnwinGoogle Scholar
Harmon, P. (2003), Business Process Change: A Manager's Guide, Morgan KaufmannGoogle Scholar
Hughes, J., Bader, J., and Corrigan, P. (2004), Characteristics of Service-Based Infrastructure and the Role of Utility Computing, Cutter information technology Journal, 17(5), 37–43Google Scholar
JISC infoNet, responsibility, authority, expertise, work Analysis (2004), Information Kit Notes, Northumbria University; http://www.jiscinfonet.ac.uk/InfoKits/process-review/process-review-9.7
Kalakota, R. and Robinson, M. (2003), Services Blueprint, Addison-Wesley LongmanGoogle Scholar
Kaplan, J. (2005), Backsourcing: Why, When, and How to Do It, Cutter Sourcing and Vendor Relationships Advisory Service, 6(1)Google Scholar
Kaplan, R. S. and Norton, D. P. (1996), Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review, January–February, 75–85Google Scholar
Kaye, D. (2003), Loosely Coupled: The Missing Pieces of Web Services, RDS PressGoogle Scholar
Kiepuszewski, B., Paluskiewicz, M., and Stokalski, B. (2004), Service-Oriented Architecture Applied, Cutter information technology Journal, 17(5), 14–21Google Scholar
Longworth, D. (2004), Web Services Quicken Pace of Queensland's service-oriented architecture, Loosely Coupled Monthly Digest, September, 8–9, http://www.looselycoupled.com/pubs/digest
Luckham, D. (2002), The Power of Events: An Introduction to Complex Event Processing in Distributed Enterprise Systems, Addison-Wesley LongmanGoogle Scholar
Lycett, M. (2001), Understanding Variation in component-based development: Case Findings from Practice, Information and Software Technology, 43(3), 203–13CrossRefGoogle Scholar
Macfarlane, I. and Rudd, C. (2003), information technology Service Management, Version 2.1b, itSMF LtdGoogle Scholar
Martin, J. Gaall (1951), Information Engineering: Basic Principles Book 1, Prentice Hall PTRGoogle Scholar
Meyer, B. (1997), Object-Oriented Software Construction, 2nd edn., Prentice HallGoogle Scholar
Morgan, T. (2002), Business Rules and Information Systems: Aligning information technology with Business Goals, Addison-Wesley
Murer, S. (2004), Credit Suisse information technology Architecture Swiss Banking information technology Platform – An Overview information technology Architecture, Concept CO_0058, Credit Suisse internal paper, Zurich, AugustGoogle Scholar
Office of Government Commerce (Office of Government Commerce) (2000), Information Technology Infrastructure Library Service Support (CD-ROM), version 2.2 (0-11-330867-1)
Office of Government Commerce (2001), Information Technology Infrastructure Library Service Delivery (CD-ROM), version 2.1 (0-11-330893-0)
Office of Government Commerce (2002), Information Technology Infrastructure Library Application Management (CD-ROM), version (2.1 0-11-330904-X)
OMG (2004), Unified Modeling Language 2.0 Superstructure FTF Convenience Document, OMG; http://www.omg.org/cgi-bin/doc?ptc/2004-10-02, October
Rourke, O' C., Fishman, N., and Selkow, W. (2003), Enterprise Architecture Using the Zachman Framework, Course TechnologyGoogle Scholar
Overton, C. (2001), On the Theory and Practice of Internet service-level agreements, Keynote Systems; http://www.keynote.com/downloads/SLA_Theory-and-Practice-060802.pdf
Penker, M. and Eriksson, H. (2001), Business Modeling with Unified Modeling Language: Business Patterns at Work, WileyGoogle Scholar
Polan, M. (2002), Web Services Provisioning: Understanding and Using Web Services Hosting Technology, in IBM developerWorks, January, http://www-128.ibm.com/developerworks/webservices/library/ws-wsht-index.html
Porter, M. (1980), Competitive Strategy, Free PressGoogle Scholar
Prieto-Diaz, R. (1990), Domain Analysis: An Introduction, ACM SIGSoft Software Engineering Notes 15(2), 47–54CrossRefGoogle Scholar
Queensland Transport (Queensland Transport) (1997a), Technical Implications of a Changing Business Environment, report prepared by G. Smith
Queensland Transport (1997b), Specification for Service-Oriented Architecture, report prepared by J. Gallagher and G. Smith
Queensland Transport (1997c), Better Community Involvement and Client Service Delivery, Strategic Plan 1997–2001, section 3.7
Robertson, B. and Sribar, V. (2002), The Adaptive Enterprise: information technology Infrastructure Strategies to Manage Change and Enable Growth, Pearson EducationGoogle Scholar
Rosenberg, J. and Remy, D. (2004), Securing Web Services with WS-Security, Sams PublishingGoogle Scholar
Ross, R. (2003), Principles of the Business Rule Approach, Addison-WesleyGoogle Scholar
Rummler, G. A. and Brache, A. P. (1995), Improving Performance: How to Manage the White Space on the Organisation Chart, 2nd edn. Jossey-BassGoogle Scholar
Schlamann, H. (2004), Service Orientation: An Evolutionary Approach, Cutter information technology Journal, 17(5), 5–13Google Scholar
Schulte, R. (1996), Service Oriented Architectures, 2, Gartner Group RAS Services, AprilGoogle Scholar
Schulte, R. and Natis, Y. (1996), Service Oriented Architectures, 1, Gartner Group RAS Services, AprilGoogle Scholar
Schwaber, K. (2004), Agile Project Management with Scrum, Microsoft PressGoogle Scholar
Sedighi, A. (2004), Quality-Oriented Services, Cutter information technology Journal, 17(5), 31–6Google Scholar
Shaw, M. and Garlan, D. (1996), Software Architecture, Prentice HallGoogle Scholar
Smith, H. and Fingar, P. (2003a), information technology Doesn't Matter Business Processes Do, Meghan-KifferGoogle Scholar
Smith, H. and Fingar, P. (2003b), The Third Wave of Business Process Management: Digital Six Sigma, Business Process Trends, December; http://www.bptrends.com/publicationfiles/12%2D03%20ART%20Digital%20Six%20Sigma%2DSmith%2DFingar1%2EpdfGoogle Scholar
SOSA Team (2004), CA's Service-Oriented Solutions Approach (White Papers and Guidance in the form of Outline, Patterns, Deliverables and Techniques), CA Internal Documentation
Sprott, D. (2004), Grand-Central and the Value Added Service Network, CBDI Journal, February, 5–11Google Scholar
Stapleton, J. (1997), Dynamic Systems Development Method, Addison-Wesley LongmanGoogle Scholar
Taylor, D. (1995), Business Engineering with Object Technology, WileyGoogle Scholar
Treacy, M. and Wiersema, F. (1995), The Discipline of Market Leaders, HarperCollinsGoogle Scholar
Veryard, R. (2001), The Component-Based Business: Plug and Play, Springer VerlagGoogle Scholar
Veryard, R. (2004a), Sarbanes-Oxley Drives Web Services Adoption, CBDI Journal, April, 4–13Google Scholar
Veryard, R. (2004b), The service-oriented architecture Lifecycle, CBDI Journal, July–August, 16–23Google Scholar
Welsh, T. (2004), Market Trends, Web Services Strategies, 3(12)Google Scholar
Wilkes, L. (2004a), Establishing a Lifecycle, CBDI Journal, January, 16–22Google Scholar
Wilkes, L. (2004b), Time to Board the Enterprise Service Bus?, CBDI Journal, July–August, 4–14Google Scholar
Wilkes, L. (2004c), The Web Services Protocol Stack, component-based developmentiForum Reports, http://roadmap.cbdiforum.com/reports/protocols/
Wilkinson, N. M. (1995), Using class responsibility collaborator Cards: An Informal Approach to Object Oriented Development, SIGS BooksGoogle Scholar
Williams, S. (2002), The Associative Model of Data, 2nd edn., Lazy Software LtdGoogle Scholar
Ahern, D. M., Clouse, A., and Turner, R. (2003), Capability Maturity Model® Integration Distilled: A Practical Introduction to Integrated Process Improvement, 2nd edn., Addison-WesleyGoogle Scholar
Allen, P. (2000), Realizing e-Business with Components, Addison-Wesley LongmanGoogle Scholar
Allen, P. (2001a), Light Methodologies and component-based development, Component Development Strategies, 11 (4)Google Scholar
Allen, P. (2001b), Heavy Methodologies and component-based development, Component Development Strategies, 11 (5)Google Scholar
Allen, P. (2002), Component Quality: The Great Debate, Component Development Strategies, 12 (3)Google Scholar
Allen, P. and Frost, S. (1998), Component-Based Development for Enterprise Systems: Applying the SELECT Perspective, Cambridge University Press/SIGS PublicationsGoogle Scholar
American Productivity and Quality Centre (1996), Process Classification Framework, American Productivity and Quality Centre International Clearing House
Austin, R. and Devin, L. (2003), Artful Making: What Managers Need to Know About How Artists Work, Financial Times Prentice HallGoogle Scholar
Bass, L., Clements, P., and Kazman, K. (2003), Software Architecture in Practice, 2nd edn., Pearson EducationGoogle Scholar
Beck, K. (2000), Extreme Programming Explained, Addison-Wesley LongmanGoogle Scholar
Best, J. (2003), Half of All Outsourcing Deals Failing, Silicon.Com, November 21, http://management.silicon.com/itdirector/0,39024673,39117009,00.htm
Cambray, D. and Hodgkiss, G. (2003), information technology Security Management, Version 1.0, itSMF LtdGoogle Scholar
Carr, N. (2003), information technology Doesn't Matter, Harvard Business Review, May, 41–9Google ScholarPubMed
Cash, J., McFarlan, W. and McKenney, J. (1992), Corporate Information Systems Management: The Issues Facing Senior Executives, Richard D IrwinGoogle Scholar
Cheesman, J. and Daniels, J. (2000), Component Modeling with Unified Modeling Language, Addison-WesleyGoogle Scholar
Chisholm, M. (2003), How to Build a Business Rules Engine: Extending Application Functionality through Metadata Engineering, Morgan KaufmannGoogle Scholar
Chrissis, M. B., Konrad, M., and Shrum, S. (2003), Capability Maturity Model® Integration: Guidelines for Process Integration and Product Improvement, Addison-WesleyGoogle Scholar
Coplien, J. (2004), Back to the Source: Putting the Business Back in OOD, Cutter information technology Journal, 17(1), 5–11Google Scholar
DeMarco, T. (1982), Controlling Software Projects, Prentice Hall (Yourdon Press)Google Scholar
DeMarco, T. and Lister, T. (2003), Waltzing with Bears: Managing Risk on Software Projects, Dorset HouseGoogle Scholar
Dodd, J. (2004), Web Services: Time Off for Good Behavior, Cutter information technology Journal, 17(5), 22–30Google Scholar
Erl, T. (2004), Service-Oriented Architecture: A Field Guide to Integrating extended mark-up language and Web Services, Prentice HallGoogle Scholar
Finkelstern, C. (1989), Information Engineering: Basic Principles, Addison-Wesley LongmanGoogle Scholar
Foreman, J. (1996), Product Line Based Software Development – Significant Results, Future Challenges, Proceedings of the Fifth International Conference on Software Quality, Salt Lake City, April 23Google Scholar
Gamma, E., Helm, R., Johnson, R., and Vlissides, J. (1995), Design Patterns: Elements of Reusable Object-Oriented Software, Addison-WesleyGoogle Scholar
Gilb, T. (1988), Principles of Software Engineering Management, Addison-WesleyGoogle Scholar
Haeckel, S. H. (1999), Adaptive Enterprise: Creating and Leading Sense-and-Respond Organizations, Harvard Business School PressGoogle Scholar
Hammer, M. and Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Allen & UnwinGoogle Scholar
Harmon, P. (2003), Business Process Change: A Manager's Guide, Morgan KaufmannGoogle Scholar
Hughes, J., Bader, J., and Corrigan, P. (2004), Characteristics of Service-Based Infrastructure and the Role of Utility Computing, Cutter information technology Journal, 17(5), 37–43Google Scholar
JISC infoNet, responsibility, authority, expertise, work Analysis (2004), Information Kit Notes, Northumbria University; http://www.jiscinfonet.ac.uk/InfoKits/process-review/process-review-9.7
Kalakota, R. and Robinson, M. (2003), Services Blueprint, Addison-Wesley LongmanGoogle Scholar
Kaplan, J. (2005), Backsourcing: Why, When, and How to Do It, Cutter Sourcing and Vendor Relationships Advisory Service, 6(1)Google Scholar
Kaplan, R. S. and Norton, D. P. (1996), Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review, January–February, 75–85Google Scholar
Kaye, D. (2003), Loosely Coupled: The Missing Pieces of Web Services, RDS PressGoogle Scholar
Kiepuszewski, B., Paluskiewicz, M., and Stokalski, B. (2004), Service-Oriented Architecture Applied, Cutter information technology Journal, 17(5), 14–21Google Scholar
Longworth, D. (2004), Web Services Quicken Pace of Queensland's service-oriented architecture, Loosely Coupled Monthly Digest, September, 8–9, http://www.looselycoupled.com/pubs/digest
Luckham, D. (2002), The Power of Events: An Introduction to Complex Event Processing in Distributed Enterprise Systems, Addison-Wesley LongmanGoogle Scholar
Lycett, M. (2001), Understanding Variation in component-based development: Case Findings from Practice, Information and Software Technology, 43(3), 203–13CrossRefGoogle Scholar
Macfarlane, I. and Rudd, C. (2003), information technology Service Management, Version 2.1b, itSMF LtdGoogle Scholar
Martin, J. Gaall (1951), Information Engineering: Basic Principles Book 1, Prentice Hall PTRGoogle Scholar
Meyer, B. (1997), Object-Oriented Software Construction, 2nd edn., Prentice HallGoogle Scholar
Morgan, T. (2002), Business Rules and Information Systems: Aligning information technology with Business Goals, Addison-Wesley
Murer, S. (2004), Credit Suisse information technology Architecture Swiss Banking information technology Platform – An Overview information technology Architecture, Concept CO_0058, Credit Suisse internal paper, Zurich, AugustGoogle Scholar
Office of Government Commerce (Office of Government Commerce) (2000), Information Technology Infrastructure Library Service Support (CD-ROM), version 2.2 (0-11-330867-1)
Office of Government Commerce (2001), Information Technology Infrastructure Library Service Delivery (CD-ROM), version 2.1 (0-11-330893-0)
Office of Government Commerce (2002), Information Technology Infrastructure Library Application Management (CD-ROM), version (2.1 0-11-330904-X)
OMG (2004), Unified Modeling Language 2.0 Superstructure FTF Convenience Document, OMG; http://www.omg.org/cgi-bin/doc?ptc/2004-10-02, October
Rourke, O' C., Fishman, N., and Selkow, W. (2003), Enterprise Architecture Using the Zachman Framework, Course TechnologyGoogle Scholar
Overton, C. (2001), On the Theory and Practice of Internet service-level agreements, Keynote Systems; http://www.keynote.com/downloads/SLA_Theory-and-Practice-060802.pdf
Penker, M. and Eriksson, H. (2001), Business Modeling with Unified Modeling Language: Business Patterns at Work, WileyGoogle Scholar
Polan, M. (2002), Web Services Provisioning: Understanding and Using Web Services Hosting Technology, in IBM developerWorks, January, http://www-128.ibm.com/developerworks/webservices/library/ws-wsht-index.html
Porter, M. (1980), Competitive Strategy, Free PressGoogle Scholar
Prieto-Diaz, R. (1990), Domain Analysis: An Introduction, ACM SIGSoft Software Engineering Notes 15(2), 47–54CrossRefGoogle Scholar
Queensland Transport (Queensland Transport) (1997a), Technical Implications of a Changing Business Environment, report prepared by G. Smith
Queensland Transport (1997b), Specification for Service-Oriented Architecture, report prepared by J. Gallagher and G. Smith
Queensland Transport (1997c), Better Community Involvement and Client Service Delivery, Strategic Plan 1997–2001, section 3.7
Robertson, B. and Sribar, V. (2002), The Adaptive Enterprise: information technology Infrastructure Strategies to Manage Change and Enable Growth, Pearson EducationGoogle Scholar
Rosenberg, J. and Remy, D. (2004), Securing Web Services with WS-Security, Sams PublishingGoogle Scholar
Ross, R. (2003), Principles of the Business Rule Approach, Addison-WesleyGoogle Scholar
Rummler, G. A. and Brache, A. P. (1995), Improving Performance: How to Manage the White Space on the Organisation Chart, 2nd edn. Jossey-BassGoogle Scholar
Schlamann, H. (2004), Service Orientation: An Evolutionary Approach, Cutter information technology Journal, 17(5), 5–13Google Scholar
Schulte, R. (1996), Service Oriented Architectures, 2, Gartner Group RAS Services, AprilGoogle Scholar
Schulte, R. and Natis, Y. (1996), Service Oriented Architectures, 1, Gartner Group RAS Services, AprilGoogle Scholar
Schwaber, K. (2004), Agile Project Management with Scrum, Microsoft PressGoogle Scholar
Sedighi, A. (2004), Quality-Oriented Services, Cutter information technology Journal, 17(5), 31–6Google Scholar
Shaw, M. and Garlan, D. (1996), Software Architecture, Prentice HallGoogle Scholar
Smith, H. and Fingar, P. (2003a), information technology Doesn't Matter Business Processes Do, Meghan-KifferGoogle Scholar
Smith, H. and Fingar, P. (2003b), The Third Wave of Business Process Management: Digital Six Sigma, Business Process Trends, December; http://www.bptrends.com/publicationfiles/12%2D03%20ART%20Digital%20Six%20Sigma%2DSmith%2DFingar1%2EpdfGoogle Scholar
SOSA Team (2004), CA's Service-Oriented Solutions Approach (White Papers and Guidance in the form of Outline, Patterns, Deliverables and Techniques), CA Internal Documentation
Sprott, D. (2004), Grand-Central and the Value Added Service Network, CBDI Journal, February, 5–11Google Scholar
Stapleton, J. (1997), Dynamic Systems Development Method, Addison-Wesley LongmanGoogle Scholar
Taylor, D. (1995), Business Engineering with Object Technology, WileyGoogle Scholar
Treacy, M. and Wiersema, F. (1995), The Discipline of Market Leaders, HarperCollinsGoogle Scholar
Veryard, R. (2001), The Component-Based Business: Plug and Play, Springer VerlagGoogle Scholar
Veryard, R. (2004a), Sarbanes-Oxley Drives Web Services Adoption, CBDI Journal, April, 4–13Google Scholar
Veryard, R. (2004b), The service-oriented architecture Lifecycle, CBDI Journal, July–August, 16–23Google Scholar
Welsh, T. (2004), Market Trends, Web Services Strategies, 3(12)Google Scholar
Wilkes, L. (2004a), Establishing a Lifecycle, CBDI Journal, January, 16–22Google Scholar
Wilkes, L. (2004b), Time to Board the Enterprise Service Bus?, CBDI Journal, July–August, 4–14Google Scholar
Wilkes, L. (2004c), The Web Services Protocol Stack, component-based developmentiForum Reports, http://roadmap.cbdiforum.com/reports/protocols/
Wilkinson, N. M. (1995), Using class responsibility collaborator Cards: An Informal Approach to Object Oriented Development, SIGS BooksGoogle Scholar
Williams, S. (2002), The Associative Model of Data, 2nd edn., Lazy Software LtdGoogle Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

  • References
  • Paul Allen
  • Book: Service Orientation
  • Online publication: 31 July 2009
  • Chapter DOI: https://doi.org/10.1017/CBO9780511541186.023
Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • References
  • Paul Allen
  • Book: Service Orientation
  • Online publication: 31 July 2009
  • Chapter DOI: https://doi.org/10.1017/CBO9780511541186.023
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • References
  • Paul Allen
  • Book: Service Orientation
  • Online publication: 31 July 2009
  • Chapter DOI: https://doi.org/10.1017/CBO9780511541186.023
Available formats
×