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Book contents
- Frontmatter
- Dedication
- Contents
- List of figures and tables
- Acknowledgements
- Preface
- 1 Why is it so hard to know if you are making a difference?
- 2 Why complexity thinking can help you understand public services
- 3 What data and evidence do you need to see what difference you are making?
- 4 Embrace the complex contex
- 5 Embrace the complex context
- 6 Clarify the change you want to see
- 7 Get going on your data, evidence and feedback improvement journey
- 8 Tracking progress towards outcomes and impacts
- 9 Telling the story of the difference your work makes
- 10 Using this approach in different contexts and sectors
- 11 Becoming an outcome- and impact-focused organisation
- References
- Index
Frontmatter
Published online by Cambridge University Press: 20 June 2023
- Frontmatter
- Dedication
- Contents
- List of figures and tables
- Acknowledgements
- Preface
- 1 Why is it so hard to know if you are making a difference?
- 2 Why complexity thinking can help you understand public services
- 3 What data and evidence do you need to see what difference you are making?
- 4 Embrace the complex contex
- 5 Embrace the complex context
- 6 Clarify the change you want to see
- 7 Get going on your data, evidence and feedback improvement journey
- 8 Tracking progress towards outcomes and impacts
- 9 Telling the story of the difference your work makes
- 10 Using this approach in different contexts and sectors
- 11 Becoming an outcome- and impact-focused organisation
- References
- Index
Summary
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- Type
- Chapter
- Information
- How Do You Know If You Are Making a Difference?A Practical Handbook for Public Service Organisations, pp. i - iiPublisher: Bristol University PressPrint publication year: 2022