Skip to main content Accessibility help
×
Hostname: page-component-76fb5796d-45l2p Total loading time: 0 Render date: 2024-04-26T00:56:07.880Z Has data issue: false hasContentIssue false

Theme 3: - Communication

from Section 4 - Health Care Practice

Published online by Cambridge University Press:  05 June 2019

Carrie D. Llewellyn
Affiliation:
University of Sussex
Susan Ayers
Affiliation:
City, University of London
Chris McManus
Affiliation:
University College London
Stanton Newman
Affiliation:
City, University of London
Keith J. Petrie
Affiliation:
University of Auckland
Tracey A. Revenson
Affiliation:
City University of New York
John Weinman
Affiliation:
King's College London
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2019

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

References

Abel, J., Dennison, S., Senior-Smith, G., et al. (2001). Breaking bad news: development of a hospital-based training workshop. Lancet Oncology, 2, 380384.CrossRefGoogle ScholarPubMed
Amiel, G. E., Ungar, L., Alperin, M., et al. (2006). Ability of primary care physicians to break bad news: a performance based assessment of an educational intervention. Patient Education and Counseling, 60, 1015.CrossRefGoogle ScholarPubMed
Back, A. L., Trinidad, S. B., Hopley, E. K., et al. (2011). What patients value when oncologists give news of cancer recurrence: commentary on specific moments in audio-recorded conversations. Oncologist, 16, 342350.CrossRefGoogle ScholarPubMed
Baile, W. F., Buckman, R., Lenzi, R., et al. (2000). SPIKES: a six-step protocol for delivering bad news: application to the patient with cancer. Oncologist, 5, 302311.CrossRefGoogle Scholar
Barth, J. & Lannen, P. (2011). Efficacy of communication skills training courses in oncology: a systematic review and meta-analysis. Annals of Oncology, 22, 10301040.CrossRefGoogle ScholarPubMed
Beale, E. A., Baile, W. F. & Aaron, J. (2005). Silence is not golden: communicating with children dying from cancer. Journal of Clinical Oncology, 23(15), 36293631CrossRefGoogle Scholar
Brown, V. A., Parker, P. A., Furber, L. & Thomas, A. L. (2011). Patient preferences for the delivery of bad news: the experience of a UK Cancer Centre. European Journal of Cancer Care, 20, 5661.CrossRefGoogle ScholarPubMed
Buckman, R. (1992). How to Break Bad News: A Guide for Health Care Professionals. Baltimore , MD: Johns Hopkins University Press.Google Scholar
Clayton, J. M., Hancock, K., Parker, S., et al.(2008). Sustaining hope when communicating with terminally ill patients and their families: a systematic review. Psycho-Oncology, 17, 641659.Google Scholar
Cleary, M., Hunt, G. E. & Horsfall, J. (2009). Delivering difficult news in psychiatric settings. Harvard Reviews Psychiatry, 17, 315321.CrossRefGoogle ScholarPubMed
Curtis, J. R., Back, A. L., Ford, D. W., et al. (2013). Effect of communication skills training for residents and nurse practitioners on quality of communication with patients with serious illness: a randomized trial. JAMA, 310(21): 22712281.Google Scholar
Dias, L., Chabner, B. A., Lynch, T. J. & Penson, R. T. (2003). Breaking bad news: a patient’s perspective. Oncologist, 8, 587596.Google Scholar
Dunlop, S. (2008). The dying child: should we tell the truth? Paediatric Nursing, 20(6), 2831Google Scholar
Eggly, S., Penner, L., Albrecht, T. L., et al. (2006). Discussing bad news in the outpatient oncology clinic: rethinking current communication guidelines. Journal of Clinical Oncology, 24(4), 716719.CrossRefGoogle ScholarPubMed
Fallowfield, L. & Jenkins, V. (2004). Communicating sad, bad, and difficult news in medicine. Lancet, 363(9405), 312319.CrossRefGoogle ScholarPubMed
Fantry, A. (2016). Say what you mean, mean what you say. JAMA, 315(13), 13371338.CrossRefGoogle Scholar
Farber, S. J., Egnew, T. R., Herman-Bertsch, J. L., Taylor, T. R. & Guldin, G. E. (2003). Issues in end-of-life care: patient, caregiver, and clinician perceptions. Journal of Palliative Medicine, 6(1), 1931.Google Scholar
Furber, L., Murphy, R., Cox, K. & Steward, W. (2011). Enhancing communication in oncology outpatient consultations: critical reflections from doctors. International Journal of Medical Education, 2, 159169.Google Scholar
Girgis, A. & Sanson-Fisher, R. W. (1995). Breaking bad news: consensus guidelines for medical practitioners. Journal of Clinical Oncology, 13(9), 24492456.CrossRefGoogle ScholarPubMed
Han, P. K. J., Klein, W. M. P. & Arora, N. K. (2011). Varieties of uncertainty in health care: a conceptual taxonomy. Medical Decision Making, 31(6), 828838.Google Scholar
Hancock, K., Clayton, J. M., Parker, S. M., et al. (2007). Discrepant perceptions about end-of-life communication: a systematic review. Journal of Pain and Symptom Management, 34(2), 190200.Google Scholar
Hanratty, B., Lowson, E., Holmes, L., et al. (2012). Breaking bad news sensitively: what is important to patients in their last year of life? BMJ Supportive & Palliative Care, 2, 2428.Google Scholar
Lamont, E. B. & Christakis, N. A. (2001). Prognostic disclosure to patients with cancer near the end of life. Annals of Internal Medicine, 134, 10961105.CrossRefGoogle ScholarPubMed
Linklater, G. T. (2010). Educational needs of foundation doctors caring for dying patients. Journal of the Royal College of Physicians of Edinburgh, 40, 1318.CrossRefGoogle ScholarPubMed
Lyon, M. E., McCabe, M. A., Patel, K. M. & D’Angelo, L. J. (2004). What do adolescents want? An exploratory study regarding end-of-life decision-making. Journal of Adolescent Health, 35(6), 529.e1-6.Google Scholar
Maguire, P. & Pitceathly, C. (2002). Key communication skills and how to acquire them. BMJ, 325 (7366), 697700.Google Scholar
Maynard, D. W. (1996). On ‘realization’ in everyday life: the forecasting of bad news as a social relation. American Sociological Review, 61(1), 109131.Google Scholar
Min, A. A., Spear-Ellinwood, K., Berman, M., Nisson, P. & Rhodes, S. M. (2016). Social worker assessment of bad news delivery by emergency medicine residents: a novel direct-observation milestone assessment. Internal and Emergency Medicine, 11(6), 843852.CrossRefGoogle ScholarPubMed
Moore, P. M., Rivera Mercado, S., Grez Artigues, M. & Lawrie, T. A. (2013). Communication skills training for healthcare professionals working with people who have cancer (Review). Cochrane Database of Systematic Reviews, 3, CD003751.Google Scholar
Paul, C. L., Clinton-McHarg, T., Sanson-Fisher, R. W., Douglas, H. & Webb, G. (2009). Are we there yet? The state of the evidence base for guidelines on breaking bad news to cancer patients. European Journal of Cancer, 45 (17), 29602966.CrossRefGoogle ScholarPubMed
Ptacek, J. T. & Eberhardt, T. L. (1996). Breaking bad news: a review of the literature. JAMA, 276(6), 496502.Google Scholar
Rosenbaum, M. E., Ferguson, K. J. & Lobas, J. G. (2004). Teaching medical students and residents skills for delivering bad news: a review of strategies. Academic Medicine, 79(2), 107117.Google Scholar
Salem, A. & Salem, A. (2013). Breaking bad news: current prospective and practical guideline for Muslim countries. Journal of Cancer Education, 28, 790794Google Scholar
Searight, H. R. & Gafford, J. (2005). Cultural diversity at the end of life: issues and guidelines for family physicians. American Family Physician, 71(3), 515522.Google ScholarPubMed
Sep, M. C. S., van Osch, M., van Vliet, L. M., Smets, E. M. A. & Bensing, J. M. (2014). The power of clinicians’ affective communication: how reassurance about non-abandonment can reduce patients’ physiological arousal and increase information recall in bad news consultations. An experimental study using analogue patients? Patient Education and Counseling, 95 (1), 4552.CrossRefGoogle ScholarPubMed
Shaw, J. M., Brown, R. F. & Dunn, S. M. (2013). A qualitative study of stress and coping responses in doctors breaking bad news. Patient Education and Counseling, 91 (2), 243248.CrossRefGoogle ScholarPubMed
The, A. M., Hak, T., Koëter, G. & van der Wal, G. (2000). Collusion in doctor–patient communication about imminent death: an ethnographic study. BMJ, 321, 13761381.CrossRefGoogle ScholarPubMed
Vail, L., Sandhu, H., Fisher, J., et al. (2011). Hospital consultants breaking bad news with simulated patients: an analysis of communication using the Roter Interaction Analysis System. Patient Education and Counseling, 83 (2), 185194.Google Scholar
Wittmann, E., Beaton, C., Lewis, W. G., et al. (2011). Comparison of patients’ needs and doctors’ perceptions of information requirements related to a diagnosis of oesophageal or gastric cancer. European Journal of Cancer Care, 20, 187195.Google Scholar

References

Axworthy, D., Brock, D. J., Bobrow, M. & Marteau, T. M. (1996). Psychological impact of population-based carrier testing for cystic fibrosis: 3-year follow-up. Lancet, 347, 14431446.Google Scholar
Bekker, H., Thornton, J. G., Airey, C. M., et al. (1999). Informed decision making: an annotated bibliography and systematic review. Health Technology Assessment, 3(1).CrossRefGoogle ScholarPubMed
Biesecker, B. B., Schwartz, M. D. & Marteau, T. M. (2013). Enhancing informed choice to undergo health screening: a systematic review. American Journal of Health Behavior, 37, 351359.CrossRefGoogle ScholarPubMed
Bishop, G. D. (1991). Understanding the understanding of illness. In Skelton, J. A. & Croyle, R. T. (eds), Mental Representation in Health and Illness (pp. 3259). New York: Springer-Verlag.Google Scholar
Cameron, L. D. (2008). Illness risk representations and motivations to engage in protective behavior: the case of skin cancer risk. Psychology and Health, 23, 91112.CrossRefGoogle ScholarPubMed
Christensen, A. J., Moran, P. J., Ehlers, S. L., et al. (1999). Smoking and drinking behavior in patients with head and neck cancer: effects of behavioral self-blame and perceived control. Journal of Behavioral Medicine, 22, 407418.Google Scholar
Dijkstra, A. & deVries, H. (2000). Self-efficacy expectations with regard to different tasks in smoking cessation. Psychology and Health, 15, 501511.Google Scholar
Duckworth, F. C. (2015). A one-dimensional scale to compare risks from exposure to various hazards. Safety and Reliability, 35, 518.Google Scholar
Edwards, A. G. K., Elwyn, G. J., Mathews, E. & Pill, R. (2001). Presenting risk information: a review of the effects of ‘framing’ and other manipulations on patient outcomes. Journal of Health Communication, 6, 6162.Google Scholar
Forbes, L. J. L. & Ramirez, A. J. (2014). Communicating the benefits and harms of cancer screening. Current Oncology Reports, 16: 382.Google Scholar
French, D. P. & Marteau, T. M. (2007). Communicating risk. In Ayers, S., Baum, A., McManus, C., et al. (eds), Cambridge Handbook of Psychology, Health and Medicine (2nd edn; pp 431435). Cambridge: Cambridge University Press.Google Scholar
French, D. P., Maissi, E. & Marteau, T. M. (2004). Psychological costs of inadequate cervical smear test results. British Journal of Cancer, 91, 18871892.CrossRefGoogle ScholarPubMed
French, D. P., Maissi, E. & Marteau, T. M. (2006). The psychological costs of inadequate cervical smear test results: three-month follow-up. Psycho-Oncology, 15, 498508.CrossRefGoogle ScholarPubMed
French, D. P., Olander, E. K., Chisholm, A. & McSharry, J. (2014). Which behaviour change techniques are most effective at increasing older adults’ self-efficacy and physical activity behaviour? A systematic review. Annals of Behavioral Medicine, 48, 225234.Google Scholar
French, D. P., Scott, S. E. & Powell, R. (2018). Promoting early detection and screening for disease. In Fisher, E. B., Cameron, L. D., Christensen, A. J., et al. (eds), Principles and Concepts of Behavioral Medicine: A Global Handbook. New York: Springer.Google Scholar
Hall, S., Weinman, J. & Marteau, T. M. (2004). The motivating impact of informing women smokers of a link between smoking and cervical cancer: the role of coherence. Health Psychology, 23, 419424.Google Scholar
Hoffrage, U., Lindsey, S., Hertwig, R. & Gigerenzer, G. (2000). Communicating statistical information. Science, 290, 22612262.CrossRefGoogle ScholarPubMed
Hoffrage, U., Gigerenzer, G., Krauss, S. & Martignon, L. (2002). Representation facilitates reasoning: what natural frequencies are and what they are not. Cognition, 84, 343352.Google Scholar
Hollands, G. J., Hankins, M. & Marteau, T. M. (2010). Visual feedback of individuals’ medical imaging results for changing health behaviour. Cochrane Database of Systematic Reviews, 1, CD007434.Google Scholar
Hollands, G. J., French, D. P., Griffin, S. J., et al. (2016). The impact of communicating genetic risks of disease on risk-reducing health behaviour: systematic review with meta-analysis. BMJ, 325, i1102.Google Scholar
Klein, W. M. (1997). Objective standards are not enough: affective, self-evaluative, and behavioral responses to social cognition information. Journal of Personality and Social Psychology, 72, 763774.Google Scholar
Lawson, K. L. (2001). Contemplating selective reproduction: the subjective appraisal of parenting a child with a disability. Journal of Reproductive and Infant Psychology, 19, 7382.Google Scholar
Leventhal, H. (1970). Findings and theory in the study of fear communications. Advances in Experimental Social Psychology, 5, 119186.Google Scholar
Leventhal, H., Benyamini, Y., Brownlee, S., et al. (1997). Illness representations: theoretical foundations. In: Petrie, K. J. & Weinman, J. A. (eds), Perceptions of Health and Illness: Current Research and Applications (pp. 1945). Amsterdam: Harwood Academic.Google Scholar
Lichtenstein, S., Slovic, P., Fischhoff, B., Layman, M. & Combs, B. (1978). Judged frequency of lethal events. Journal of Experimental Psychology: Human Learning and Memory, 4, 551578.Google Scholar
Lipkus, I. M., Samsa, G. & Rimer, B. K. (2001). General performance on a numeracy scale among highly educated samples. Medical Decision Making, 21, 3744.Google Scholar
Lippman-Hand, A. & Fraser, F. C. (1979). Genetic counseling: provision and reception of information. American Journal of Medical Genetics, 3, 113127.Google Scholar
Marteau, T. M. & Kinmonth, A. L. (2002). Screening for cardiovascular risk: public health imperative or matter for individual informed choice? BMJ, 325, 7880.Google Scholar
Marteau, T. M., Kinmonth, A. L., Thompson, S. & Pyke, S. (1996). The psychological impact of cardiovascular screening and intervention in primary care: a problem of false reassurance? British Journal of General Practice, 46, 577582.Google Scholar
Marteau, T. M., Senior, V. & Sasieni, P. (2001). Women’s understanding of a ‘normal smear test result’: experimental questionnaire based study. BMJ, 322, 526528.Google Scholar
Marteau, T. M., Rana, S. & Kubba, A. (2002). Smoking and cervical cancer: a qualitative study of the explanatory models of smokers with cervical abnormalities. Psychology, Health and Medicine, 7, 107109.CrossRefGoogle Scholar
Marteau, T. M., Hollands, G. J. & Fletcher, P. C. (2012). Changing human behavior to prevent disease: the importance of targeting automatic processes. Science, 337, 14921495.Google Scholar
NICE (2014). Behaviour Change: Individual Approaches. London: National Institute of Health and Care Excellence.Google Scholar
O’Connor, A. M., Legare, F. & Stacey, D. (2003). Risk communication in practice: the contribution of decision aids. BMJ, 327, 736740.Google Scholar
Reyna, V. F. & Brainerd, C. J. (1991). Fuzzy-trace theory and framing effects in choice: gist extraction, truncation, and conversion. Journal of Behavioral Decision Making, 4, 249262.CrossRefGoogle Scholar
Roth, E., Morgan, M. G., Fischhoff, B., Lave, L. & Bostrom, A. (1990). What do we know about making risk comparisons? Risk Analysis, 10, 375380.Google Scholar
Rothman, A. J. & Kiviniemi, M. T. (1999). Treating people with information: an analysis and review of approaches to communicating health risk information. Journal of the National Cancer Institute Monographs, 25, 4451.Google Scholar
Schwartz, L. M., Woloshin, S., Black, W. C. & Welch, G. H. (1997). The role of numeracy in understanding the benefit of screening mammography. Annals of Internal Medicine, 127, 966971.Google Scholar
Sheeran, P., Harris, P. R. & Epton, T. (2014). Does heightening risk appraisals change people’s intentions and behavior? A meta-analysis of experimental studies. Psychological Bulletin, 140, 511543.Google Scholar
Spiegelhalter, D. (2012). Using speed of ageing and ‘microlives’ to communicate the effects of lifetime habits and environment. BMJ, 345: e8223.CrossRefGoogle ScholarPubMed
Stacey, D., Légaré, F., Col, N. F., et al. (2014). Decision aids for people facing health treatment or screening decisions. Cochrane Database of Systematic Reviews, 1, CD001431.Google Scholar
Tannenbaum, M. B., Hepler, J., Zimmerman, R. S. et al. (2015). Appealing to fear: a meta-analysis of fear appeal effectiveness and theories. Psychological Bulletin, 141(6), 11781204.CrossRefGoogle Scholar
Trevena, L. J., Zikmund-Fisher, B. J., Edwards, A., et al. (2013) Presenting quantitative information about decision outcomes: a risk communication primer for patient decision aid developers. BMC Medical Informatics and Decision Making, 13, 115.Google Scholar
Weinstein, N. D. (1998). Accuracy of smokers’ risk perceptions. Annals of Behavioral Medicine, 20, 135140.Google Scholar
Weinstein, N. D. (1999). What does it mean to understand a risk? Evaluating risk communication. Journal of the National Cancer Institute Monographs, 25, 1520.CrossRefGoogle Scholar
Weinstein, N. D., Slovic, P., Waters, E. & Gibson, G. (2004). Public understanding of the illnesses caused by cigarette smoking. Nicotine and Tobacco Research, 6, 349355.Google Scholar

References

Abdel-Tawab, R., James, D. H., Fichtinger, A., et al. (2011). Development and validation of the Medication-Related Consultation Framework (MRCF). Patient Education and Counseling, 83(3), 451457. http://doi.org/10.1016/j.pec.2011.05.005.Google Scholar
Auyeung, V., Patel, G., McRobbie, D., Weinman, J. & Davies, G. (2011). Information about medicines to cardiac in-patients: patient satisfaction alongside the role perceptions and practices of doctors, nurses and pharmacists. Patient Education and Counseling, 83(3), 360366. http://doi.org/10.1016/j.pec.2011.04.0.Google Scholar
Campion, P., Foulkes, J., Neighbour, R. & Tate, P. (2002). Patient centredness in the MRCGP video examination: analysis of large cohort. BMJ, 325(7366). https://doi.org/10.1136/bmj.325.7366.691.Google Scholar
Carroll, J., Frankel, R., Keller, A., Klein, T. & Williams, P. (2012). The Medical Interview Clinical Care, Education, and Research. New York: Springer.Google Scholar
Dwamena, F., Holmes-Rovner, M., Gaulden, C. M., et al. (2012). Interventions for providers to promote a patient-centred approach in clinical consultations. Cochrane Database Systematic Reviews, 12, CD003267. http://doi.org/10.1002/14651858.CD003267.pub2.Google ScholarPubMed
Fearnley, R. & Boland, J. W. (2016). Communication and support from health-care professionals to families, with dependent children, following the diagnosis of parental life-limiting illness: A systematic review. Palliative Medicine. http://doi.org/10.1177/0269216316655736.Google Scholar
Grime, J., Blenkinsopp, A., Raynor, D. K., Pollock, K. & Knapp, P. (2007). The role and value of written information for patients about individual medicines: a systematic review. Health Expectations, 10(3), 286298. http://doi.org/10.1111/j.1369–7625.2007.00454.x.Google Scholar
Grol, R., Wensing, M., Eccles, M. & Davis, D. (eds). (2013). Improving patient care: the implementation of change in health care. Chichester: Wiley.Google Scholar
Hibbard, J. & Gilburt, H. (2014). Supporting People to Manage Their Health: An Introduction to Patient Activation. London: Kings Fund.Google Scholar
Hibbard, J. H. & Greene, J. (2013). What the evidence shows about patient activation: better health outcomes and care experiences; fewer data on costs. Health Affairs (Project Hope), 32(2), 207214. http://doi.org/10.1377/hlthaff.2012.1061.Google Scholar
Jenkinson, C., Coulter, A., Bruster, S., Richards, N. & Chandola, T. (2002). Patients’ experiences and satisfaction with healthcare: results of a questionnaire study of specific aspects of care. Quality & Safety in Healthcare, 11(4), 335339. http://doi.org/10.1136/QHC.11.4.335.Google Scholar
Korsch, B. M. & Negrete, V. F. (1972). Doctor–patient communication. Scientific American, 227(2), 6674. http://doi.org/10.1038/scientificamerican0872-66.Google Scholar
Kreuter, M. W. & McClure, S. M. (2004). The role of culture in health communication. Annual Review of Public Health, 25(1), 439455. http://doi.org/10.1146/annurev.publhealth.25.101802.123000.Google Scholar
Kripalani, S., Yao, X., Haynes, R. B., et al. (2007). Interventions to enhance medication adherence in chronic medical conditions. Archives of Internal Medicine, 167(6), 540. http://doi.org/10.1001/archinte.167.6.540.CrossRefGoogle ScholarPubMed
Lewin, S., Skea, Z. & Entwistle, V. (2001). Interventions for providers to promote a patient-centred approach in clinical consultations. Cochrane Database of Systematic Reviews. http://onlinelibrary.wiley.com/doi/10.1002/14651858.CD003267/pdf.Google Scholar
Ley, P. (1988). Communicating with patients: improving communication, satisfaction and compliance. Patient Education and Counseling. http://psycnet.apa.org/psycinfo/1989–97003-000.Google Scholar
Maeng, D. D., Martsolf, G. R., Scanlon, D. P. & Christianson, J. B. (2012). Care coordination for the chronically ill: understanding the patient’s perspective. Health Services Research, 47(5), 19601979. http://doi.org/10.1111/j.1475–6773.2012.01405.xGoogle Scholar
Maguire, P., Faulkner, A., Booth, K., Elliott, C. & Hillier, V. (1996). Helping cancer patients disclose their concerns. European Journal of Cancer, 32(1), 7881. http://doi.org/10.1016/0959-8049(95)00527-7Google Scholar
McGilton, K. S., Boscart, V., Fox, M., et al. (2009). A systematic review of the effectiveness of communication interventions for health care providers caring for patients in residential care settings. Worldviews on Evidence-Based Nursing, 6(3), 149159. http://doi.org/10.1111/j.1741-6787.2009.00155.x.Google Scholar
Mead, N. & Bower, P. (2002). Patient-centred consultations and outcomes in primary care: a review of the literature. Patient Education and Counseling, 48(1), 5161. http://doi.org/10.1016/S0738-3991(02)00099-X.Google Scholar
Michie, S., Miles, J. & Weinman, J. (2003). Patient-centredness in chronic illness: what is it and does it matter? Patient Education and Counseling, 51(3), 197206. www.ncbi.nlm.nih.gov/pubmed/14630376.Google Scholar
Moore, P. M., Rivera Mercado, S., Grez Artigues, M. & Lawrie, T. A. (2013). Communication skills training for healthcare professionals working with people who have cancer. Cochrane Database of Systematic Reviews, 3, CD003751. http://doi.org/10.1002/14651858.Google Scholar
NICE (2009). Medicines adherence: involving patients in decisions about prescribed medicines and supporting adherence. Clinical Guideline 76.Google Scholar
Oliveira, V. C., Refshauge, K. M., Ferreira, M. L., et al. (2012). Communication that values patient autonomy is associated with satisfaction with care: a systematic review. Journal of Physiotherapy, 58(4), 215229. http://doi.org/10.1016/S1836-9553(12)70123-6.Google Scholar
Pinto, R. Z., Ferreira, M. L., Oliveira, V. C., et al. (2012). Patient-centred communication is associated with positive therapeutic alliance: a systematic review. Journal of Physiotherapy, 58(2), 7787. http://doi.org/10.1016/S1836-9553(12)70087-5Google Scholar
Roter, D. L. & Hall, J. A. (1989). Studies of doctor–patient interaction. Annual Review of Public Health, 10(1), 163180. http://doi.org/10.1146/annurev.pu.10.050189.001115.Google Scholar
Roter, D. L., Stewart, M., Putnam, S. M., et al. (1997). Communication patterns of primary care physicians. JAMA, 277(4), 350. http://doi.org/10.1001/jama.1997.03540280088045.CrossRefGoogle ScholarPubMed
Schouten, B. & Meeuwesen, L. (2006). Cultural differences in medical communication: a review of the literature. Patient Education and Counseling. www.sciencedirect.com/science/article/pii/S0738399105003563.Google Scholar
Sørensen, K., van den Broucke, S., Fullam, J., et al. (2012). Health literacy and public health: a systematic review and integration of definitions and models. BMC Public Health, 12(1), 80. http://doi.org/10.1186/1471-2458-12-80Google Scholar
Street, R. L., Makoul, G., Arora, N. K. & Epstein, R. M. (2009). How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Education and Counseling, 74(3), 295301. http://doi.org/10.1016/j.pec.2008.11.015.Google Scholar
Tongue, J. R., Epps, H. R. & Forese, L. L. (2005). Communication skills for patient-centered care. Journal of Bone & Joint Surgery, 87(3), 652658.Google Scholar
Uskul, A. K. (2010). Socio-cultural aspects of health and illness. In French, D., Kaptein, A., Vedhara, K. & Weinman, J. (eds), Health Psychology. Oxford: Blackwell Publishing.Google Scholar
World Health Organization. (1982). Medium Term Programme. Geneva: WHO.Google Scholar

References

Anderson, N. (2016). Study of chocolate milk’s benefits to athletes stirs controversy after panel slams findings. Washington Post. www.washingtonpost.com/news/grade-point/wp/2016/04/01/panel-blasts-u-md-press-releases-on-chocolate-milk-studies/ (accessed 7 September 2016).Google Scholar
Berland, G. K., Elliott, M. N., Morales, L. S., et al. (2001). Health information on the Internet: accessibility, quality, and readability in English and Spanish. JAMA, 285(20), 26122621.Google Scholar
Betsch, C., Renkewitz, F., Betsch, T. & Ulshofer, C. (2010). The influence of vaccine-critical websites on perceiving vaccination risks. Journal of Health and Psychology, 15(3), 446455.Google Scholar
Boulos, M. K., Roudsari, A., Gordon, C. & Gray, J. M. (2001). The use of quality benchmarking in assessing web resources for the dermatology virtual branch library of the National electronic Library for Health (NeLH). Journal of Medical Internet Research, 3(1), e5.CrossRefGoogle Scholar
Boyer, C., Selby, M., Scherrer, J. R. & Appel, R. D. (1998). The Health On the Net Code of Conduct for medical and health websites. Computers in Biology and Medicine, 28(5), 603610.Google Scholar
Charnock, D., Shepperd, S., Needham, G. & Gann, R. (1999). DISCERN: an instrument for judging the quality of written consumer health information on treatment choices. Journal of Epidemiology and Community Health, 53(2), 105111.Google Scholar
Chigwedere, P., Seage, G. R. III, Gruskin, S., Lee, T. H. & Essex, M. (2008). Estimating the lost benefits of antiretroviral drug use in South Africa. Journal of Acquired Immune Deficiency Syndrome, 49(4), 410415.Google Scholar
Conover, M., Ratkiewicz, J., Francisco, M. R., et al. (2011). Political polarization on twitter. ICWSM, 133, 8996.Google Scholar
Eysenbach, G., Powell, J., Kuss, O. & Sa, E. R. (2002). Empirical studies assessing the quality of health information for consumers on the world wide web: a systematic review. JAMA, 287(20), 26912700.CrossRefGoogle ScholarPubMed
Fabry, P., Gagneur, A. & Pasquier, J. C. (2011). Determinants of a (H1N1) vaccination: cross-sectional study in a population of pregnant women in Quebec. Vaccine, 29(9), 18241829.Google Scholar
Floridi, L. (2015). Tolerant paternalism: pro-ethical design as a resolution of the dilemma of toleration. Science and Engineering Ethics, 22, 16691688.Google Scholar
Fox, S. & Duggan, M. (2012). Mobile Health 2012. Washington, DC: Pew Internet & American Life Project. www.pewinternet.org/2012/11/08/mobile-health-2012 (accessed 7 September 2016).Google Scholar
Fox, S. & Duggan, M. (2013). Health online 2013. Pew Research Center. www.pewinternet.org/2013/01/15/health-online-2013 (accessed 7 September 2016).Google Scholar
Gray, J. M. & de Lusignan, S. (1999). National electronic library for health (NeLH). BMJ, 319(7223), 14761479.Google Scholar
Haim, M., Arendt, F. & Scherr, S. (2016). Abyss or shelter? On the relevance of web search engines’ search results when people google for suicide. Health Communication, 32(2), 253258.Google Scholar
Hilton, S., Petticrew, M. & Hunt, K. (2007). Parents’ champions vs. vested interests: who do parents believe about MMR? A qualitative study. BMC Public Health, 7, 42.Google Scholar
Hinman, L. M. (2005). Esse est indicato in Google: ethical and political issues in search engines. International Review of Information Ethics, 3(6), 1925.Google Scholar
Howe, J. (2006). The rise of crowdsourcing. Wired Magazine, 14(6), 14.Google Scholar
Kostkova, P. (2015). Public health. In Meyova, Y., Weber, I. & Macy, M. (eds), Twitter: Digital Socioscope (pp. 111130). Cambridge, MA: Cambridge University Press.Google Scholar
Kostkova, P. & Szomszor, M. (2010). The FEM Wiki Project: A Conversion of a Training Resource for Field Epidemiologists into a Collaborative Web 2.0 Portal. New York: Springer.Google Scholar
Kostkova, P., Szomszor, M. & St Louis, C. (2014). # swineflu: the use of twitter as an early warning and risk communication tool in the 2009 swine flu pandemic. ACM Transactions on Management Information Systems (TMIS), 5(2), 8.Google Scholar
Kostkova, P., Brewer, H., de Lusignan, S., et al. (2016a). Who owns the data? Open data for healthcare. Frontiers in Public Health, 4, 7. DOI: 10.3389/fpubh.2016.00007.CrossRefGoogle ScholarPubMed
Kostkova, P., Mano, V., Larson, H. J. & Schulz, W. S. (2016b). VAC Medi+ board: analysing vaccine rumours in news and social media. Paper presented at the Proceedings of the 6th International Conference on Digital Health Conference. DOI: 10.1145/2896338.2896370.Google Scholar
Laugesen, J., Hassanein, K. & Yuan, Y. (2015). The impact of internet health information on patient compliance: A research model and an empirical study. Journal of Medical Internet Research, 17(6), e143. DOI: 10.2196/jmir.4333.Google Scholar
Lindgren, S. (2014). Crowdsourcing knowledge interdiscursive flows from wikipedia into scholarly research. Culture Unbound: Journal of Current Cultural Research, 6(3), 609627.Google Scholar
Madle, G., Kostkova, P. & Mani-Saada, J. (2004). Evaluating the online activity and searching behaviour of users of a medical digital library. Paper presented at the the Proceedings of the 2nd Healthcare Digital Libraries Workshop (HDL 2004) at ECDL.Google Scholar
Madle, G., Kostkova, P., Mani-Saada, J. & Roy, A. (2006). Lessons learned from evaluation of the use of the National electronic Library of Infection. Health Informatics Journal, 12(2), 137151.Google Scholar
Mager, A. (2012). Search engines matter: from educating users towards engaging with online health information practices. Policy & Internet, 4(2), 121.Google Scholar
Maki, A., Evans, R. & Ghezzi, P. (2015). Bad news: analysis of the quality of information on influenza prevention returned by Google in English and Italian. Frontiers in Immunology, 6, 616. DOI: 10.3389/fimmu.2015.00616.Google Scholar
Nan, X. & Madden, K. (2012). HPV vaccine information in the blogosphere: how positive and negative blogs influence vaccine-related risk perceptions, attitudes, and behavioral intentions. Health Communication, 27(8), 829836.CrossRefGoogle ScholarPubMed
Nattrass, N. (2007). Mortal Combat: AIDS Denialism and the Struggle for Antiretrovirals in South Africa. Scottsville, SA: University of KwaZulu-Natal Press.Google Scholar
Peterlin, B. L., Gambini-Suarez, E., Lidicker, J. & Levin, M. (2008). An analysis of cluster headache information provided on internet websites. Headache, 48(3), 378384.Google Scholar
Ryle, G. (1945). Knowing how and knowing that: the presidential address. Proceedings of the Aristotelian Society, 46, 116.Google Scholar
Salathé, M. & Bonhoeffer, S. (2008). The effect of opinion clustering on disease outbreaks. Journal of the Royal Society Interface, 5(29), 15051508.Google Scholar
Schwitzer, G. (2014). A guide to reading health care news stories. JAMA Internal Medicine, 174(7), 11831186. DOI: 10.1001/jamainternmed.2014.1359.Google Scholar
Silberg, W. M., Lundberg, G. D. & Musacchio, R. A. (1997). Assessing, controlling, and assuring the quality of medical information on the internet: caveant lector et viewor – let the reader and viewer beware. JAMA, 277(15), 12441245.Google Scholar
Szomszor, M., Kostkova, P. & St. Louis, C. (2011). Twitter informatics: Tracking and understanding public reaction during the 2009 Swine Flu pandemic. Paper presented at the Web Intelligence and Intelligent Agent Technology (WI-IAT), 2011 IEEE/WIC/ACM International Conference. DOI: 10.1109/WI-IAT.2011.311.Google Scholar
Taddeo, M. & Floridi, L. (2015). The debate on the moral responsibilities of online service providers. Science and Engineering Ethics, 22, 15751603.Google Scholar
Wang, M. T., Gamble, G., Bolland, M. J. & Grey, A. (2014). Press releases issued by supplements industry organisations and non-industry organisations in response to publication of clinical research findings: a case-control study. PLoS One, 9(7), e101533. DOI: 10.1371/journal.pone.0101533.Google Scholar
Wang, R. Y. & Strong, D. M. (1996). Beyond accuracy: what data quality means to data consumers. Journal Management Information Systems, 5–33. http://dx.doi.org/10.1080/07421222.1996.11518099.Google Scholar
White, R. W. & Horvitz, E. (2009). Cyberchondria: studies of the escalation of medical concerns in web search. ACM Transactions on Information Systems (TOIS), 27(4), 23.Google Scholar
Wiseman, S., Kostkova, P., D’Souza, S., Mani-Saada, J. & Madle, G. (2006). Evidence-based infection control: a national resource. British Journal of Infection Control, 7(3), 1314.Google Scholar
Wiseman, S., Jawaheer, G., Kostkova, P. & Madle, G. (2008). Editorial: specialist digital libraries – National Resource for Infection Control (NRIC) – information overload or underload? (www.nric.org.uk). British Journal of Infection Control, 9(5), 49.Google Scholar
Yaqub, M. & Ghezzi, P. (2015). Adding dimensions to the analysis of the quality of health information of websites returned by Google: cluster analysis identifies patterns of websites according to their classification and the type of intervention described. Frontiers in Public Health, 3, 204. DOI: 10.3389/fpubh.2015.00204.Google Scholar
Yli-Uotila, T., Rantanen, A. & Suominen, T. (2013). Motives of cancer patients for using the Internet to seek social support. European Journal of Cancer Care, 22(2), 261271.CrossRefGoogle ScholarPubMed

References

Agledahl, K. M., Gulbrandsen, P., Forde, R. & Wifstad, A. (2011). Courteous but not curious: how doctors’ politeness masks their existential neglect. A qualitative study of video-recorded patient consultations. Journal of Medical Ethics, 37, 650654.Google Scholar
Carroll, J. G. & Monroe, J. (1979). Teaching medical interviewing: a critique of educational research and practice. Journal of Medical Education, 54, 498500.Google Scholar
Cassell, E. J. (1985). Talking with Patients: Volume 2 Clinical Technique. Cambridge MA: MIT Press.Google Scholar
Claramita, M., Utarini, A., Soebono, H., Van Dalen, J. & Van Der Vleuten, C. (2011). Doctor–patient communication in a Southeast Asian setting: the conflict between ideal and reality. Advances in Health Sciences Education, 16, 6980.Google Scholar
Cohen-Cole, S. A. (1991). The Medical Interview: a Three Function Approach. St. Louis: Mosby.Google Scholar
Croom, A., Wiebe, D. J., Berg, C. A., et al. (2011). Adolescent and parent perceptions of patient-centered communication while managing type 1 diabetes. Journal of Pediatric Psychology, 36, 206215.Google Scholar
Edwards, A. & Elwyn, G. (2001). Evidence Based Patient Choice: Inevitable or Impossible?. Oxford: Oxford University Press.Google Scholar
Health Informatics Unit (2008). A Clinician’s Guide to Record Standards – Part 2: Standards for the Structure and Contentof Medical Records and Communications When Patients are Admitted to hospital. London: Royal College of Physicians.Google Scholar
Heritage, J. (2011). The interaction order and clinical practice: some observations on dysfunctions and action steps. Patient Education and Counseling, 84, 338343.Google Scholar
Joos, S. K., Hickam, D. H. & Borders, L. M. (1993). Patients’ desires and satisfaction in general medical clinics. Public Health Reports, 108(6), 751759.Google Scholar
Kurtz, S. M. & Silverman, J. D. (1996). The Calgary–Cambridge Observation Guides: an aid to defining the curriculum and organising the teaching in communication training programmes. Medical Education, 30, 8389.Google Scholar
Kurtz, S., Silverman, J., Benson, J. & Draper, J. (2003). Marrying content and process in clinical method teaching: enhancing the Calgary–Cambridge Guides. Academic Medicine, 78, 802809.Google Scholar
Levenstein, J. H., Belle Brown, J., Weston, W. W., et al. (1989). Patient centred clinical interviewing. In: Stewart, M. & Roter, D. (eds), Communicating with Medical Patients. Newbury Park, CA: Sage.Google Scholar
Makoul, G. (2001). The SEGUE Framework for teaching and assessing communication skills. Patient Education and Counseling, 45, 2334.Google Scholar
Mauksch, L. B., Dugdale, D. C., Dodson, S. & Epstein, R. (2008). Relationship, communication, and efficiency in the medical encounter: creating a clinical model from a literature review. Archives of Internal Medicine, 168, 13871395.Google Scholar
Mcwhinney, I. (1989). The need for a transformed clinical method. In: Stewart, M. & Roter, D. (eds), Communicating with Medical Patients. Newbury Park, CA: Sage.Google Scholar
Participants in the Bayer–Fetzer Conference on Physician–Patient Communication in Medical Education (2001). Essential elements of communication in medical encounters: the Kalamazoo consensus statement. Academic Medicine, 76, 390393.Google Scholar
Silverman, J. (2009). Teaching clinical communication: amainstream activity or just a minority sport? Patient Education and Counseling, 76, 361367.Google Scholar
Silverman, J., Kurtz, S. M. & Draper, J. (2013). Skills for Communicating with Patients. Oxford: Radcliffe.Google Scholar
Stevenson, F. A., Barry, C. A., Britten, N., Barber, N. & Bradley, C. P. (2000). Doctor–patient communication about drugs: the evidence for shared decision making. Social Science and Medicine, 50, 829840.Google Scholar
Stewart, M. A., Brown, J. B., Weston, W. W., et al. (2003). Patient-Centered Medicine: Transforming the Clinical Method. Oxford: Radcliffe Medical Press.Google Scholar
Takemura, Y., Atsumi, R. & Tsuda, T. (2007). Identifying medical interview behaviors that best elicit information from patients in clinical practice. Tohoku Journal of Experimental Medicine, 213, 121127.Google Scholar
van Thiel, J. & van Dalen, J. (1995). MAAS-Globaal criterialijst, versie voor de vaardigheidstoets Medisch Basiscurriculum. Maastricht: Universiteit Maastricht.Google Scholar
von Fragstein, M., Silverman, J., Cushing, A., et al. (2008). UK consensus statement on the content of communication curricula in undergraduate medical education. Medical Education, 42, 11001107.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×