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11 - Technology

Early Adoption versus Skepticism

Published online by Cambridge University Press:  28 September 2023

Jori P. Kalkman
Affiliation:
Netherlands Defense Academy
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Summary

New technologies hold great promises of making crisis response better. These technologies may improve information positions and enable faster communication as well as produce more rapid and targeted responses in crises. As such, technological progress boosts effectiveness and efficiency, while reducing risks to frontline responders. Still, the reality does not always match these great expectations due to technical failures and implementation difficulties as well as persistent social problems that cannot be resolved by new tools or systems. There are often even undesirable side effects. The dilemma for frontline responders revolves around finding the right attitude toward new technologies. Technological progress is a historical inevitability, but new innovations should only be adopted if these match a recognized problem in the response and not just for their own sake. There are guiding principles, based on earlier experiences, that offer useful insights in how to best incorporate modern tools and systems. This requires a prudent approach that considers new technology with a mix of hesitation and curiosity.

Type
Chapter
Information
Frontline Crisis Response
Operational Dilemmas in Emergency Services, Armed Forces, and Humanitarian Organizations
, pp. 171 - 189
Publisher: Cambridge University Press
Print publication year: 2023

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  • Technology
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
  • Chapter DOI: https://doi.org/10.1017/9781009262170.011
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  • Technology
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
  • Chapter DOI: https://doi.org/10.1017/9781009262170.011
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Technology
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
  • Chapter DOI: https://doi.org/10.1017/9781009262170.011
Available formats
×