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Formative Exploration of the Relationship Between Waiting Times and Attendance at General Adult Psychiatry Clinics, at a Hospital in Pennine Care NHS Foundation Trust

Published online by Cambridge University Press:  23 March 2020

M. Gan  and
S. Salujha
M. Gan
Affiliation:
Greater Manchester West Mental Health NHS Foundation Trust, Chapman Barker Unit- Prestwich Hospital, Manchester, United Kingdom
S. Salujha
Affiliation:
Pennine Care NHS Foundation Trust, General Adult Psychiatry, Stepping Hill hospital, Stockport, United Kingdom

Abstract

Introduction

An audit was done to assess new patient wait times. As part of this project we reviewed possible relationships between wait times and clinic attendance.

Objective

To examine available data, for possible explanations of patients’ attendance behaviour at outpatient clinics.

Aims

To identify possible correlation between length of waiting time for adult psychiatry appointments and status of attendance.

Method

Service Line: New patient referrals to adult outpatient psychiatry (January–December 2015)

Sample size: 401.

Results

Fig. 1 and Table 1 show wait times compared with clinic attendance outcome. Percentage attendance appeared to gradually fall as wait times increased; while cancellation (%) by the NHS, and DNAs (did not attend) by the patient, appeared to rise over time.

Conclusions

This review has demonstrated a possible correlation between wait time for a clinic appointment and how patients behave. The shorter a patient has to wait; it appears they are more likely to actually attend clinic. If so, this potentially has implications for discussions around possible reorganization of services, to improve engagement and outcomes, by coming up with innovative ways of reducing wait times.

Disclosure of interest

The authors have not supplied their declaration of competing interest.

Type
e-Poster viewing: Mental health care
Information
European Psychiatry , Volume 41 , Issue S1: Abstract of the 25th European Congress of Psychiatry , April 2017 , pp. S607
Copyright
Copyright © European Psychiatric Association 2017

Fig. 1 Clinic attendance by waitband.

Table 1

Figure 0

Fig. 1 Clinic attendance by waitband.

Figure 1

Table 1

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