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Satisfaction with in-patient psychiatric services

Relationship to patient and treatment factors

Published online by Cambridge University Press:  02 January 2018

Nan Greenwood ,
Adrienne Key ,
Tom Burns ,
Mike Bristow  and
Philip Sedgewick
Nan Greenwood
Affiliation:
Department of Psychiatry, Jenner Wing, St George's Hospital Medical School, London
Adrienne Key
Affiliation:
Department of Psychiatry, Jenner Wing, St George's Hospital Medical School, London
Tom Burns*
Affiliation:
Department of Psychiatry, Jenner Wing, St George's Hospital Medical School, London
Mike Bristow
Affiliation:
Department of Psychiatry, Jenner Wing, St George's Hospital Medical School, London
Philip Sedgewick
Affiliation:
Department of Psychiatry, Jenner Wing, St George's Hospital Medical School, London
*
Professor T. Burns, Department of Psychiatry, Jenner Wing, St George's Hospital Medical School, Cranmer Terrace, London SW17 0RE. Tel: 0181 725 5542; Fax: 0181 725 3538
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Abstract

Background

There is growing concern about patient satisfaction with psychiatric in-patient provision. This paper measures satisfaction in psychiatric in-patients and its relationships with patient characteristics and ward experiences.

Aims

To: (a) measure overall in-patient satisfaction; (b) examine its relationship to in-patient experiences; and (c) examine its relationship to patient factors.

Method

Four hundred and thirty-three patients were interviewed. Satisfaction was assessed by a single question, the Client Satisfaction Questionnaire (CSQ) and by a semi-structured interview.

Results

Over three-quarters of the patients were satisfied, but two-thirds reported adverse events. Females, younger patients and those detained were more dissatisfied. No significant relationship was found for ethnic group. Results were similar in the mental hospital and district general hospital.

Conclusions

There remain problems with satisfaction scales. Qualitative approaches to examine patients' experiences in hospital and the causes of dissatisfaction are recommended.

Type
Papers
Information
The British Journal of Psychiatry , Volume 174 , Issue 2 , February 1999 , pp. 159 - 163
Copyright
Copyright © 1999 The Royal College of Psychiatrists 

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Footnotes

Declaration of interest Support was received from Merton, Sutton and Wandsworth Health Authority.

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