Hostname: page-component-78c5997874-g7gxr Total loading time: 0 Render date: 2024-11-06T04:16:29.792Z Has data issue: false hasContentIssue false

Case study of a disability support worker’s organizational commitment

Published online by Cambridge University Press:  02 April 2020

Ngonidzashe Mpofu*
Affiliation:
Department of Rehabilitation Psychology and Special Education, University of Wisconsin, Madison, USA
*
Corresponding author. Email: nmpofu@wisc.edu
Get access

Abstract

This case study assessed the role of job burnout as it relates to employee organisational commitment. An interview was carried out with a disability support worker and the variables she perceived as contributing to her job burnout, affecting organisational commitment or turnover intentions. The Job Demands-Resources model was used for understanding job burnout; three areas of focus were identified: role ambiguity, role overload, and perceived supervisor support.

Type
Articles
Copyright
© The Author 2020. Published by Cambridge University Press and The Australian Journal of Rehabilitation Counselling

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Bakker, A., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22, 309328. https://doi.org/10.1108/02683940710733115.CrossRefGoogle Scholar
Barati, H., & Mahdavinia, M. (2014). Investigating the effect of “perceived supervisor support” and “perception of justice” on “tending to involve in customer-oriented behaviors”. Trends in Life Sciences, 3, 4452.Google Scholar
Berthelsen, H., Hakanen, J. J., & Westerlund, H. (2018). Copenhagen psychosocial questionnaire – A validation study using the job demand-resources model. PLOS ONE, 13(4), 117. https://doi.org/10.1371/journal.pone.0196450.CrossRefGoogle ScholarPubMed
Ee, M. J. Y. C., Teoh, W. M., & Yen, Y. Y. (2017). Role conflict, role ambiguity and role overload: The strains of work-family conflict. The Social Sciences, 12, 15661576.Google Scholar
Harrison, H., Birks, M., Franklin, R., & Mills, J. (2017). Case study research: Foundations and methodological orientations. Forum: Qualitative Research, 18(1), Art 19. Retrieved from http://nbn-resolving.de/urn:nbn:de:0114-fqs1701195.Google Scholar
National Disability Services (2017). Australian disability workforce report. Retrieved from https://www.nds.org.au/images/resources/DisabilityWorkforceReport_July17.pdf.Google Scholar
National Disability Services (2018a). Australian disability workforce report. Retrieved from https://www.nds.org.au/policy/australian-disability-workforce-report-second-edition-highlights-workforce-risks1.Google Scholar
National Disability Services (2018b). Australian disability workforce report. Retrieved from https://www.nds.org.au/images/workforce/ADWR_Third_Edition_July_2018.pdf.Google Scholar
Schaufeli, W. B. (2017). Applying the job demands-resources model: A ‘how to’ guide to measuring and tackling work engagement and burnout. Organizational Dynamics, 46, 120132. http://dx.doi.org/10.1016/j.orgdyn.2017.04.008.CrossRefGoogle Scholar
Schaufeli, W. B., & Taris, T. W. (2014). A critical review of the job demands-resources model: Implications for improving work and health. In Bauer, G. F., & Hammig, O. (Eds.), Bridging occupational, organizational and public health: A transdisciplinary approach (pp. 4368). doi:10.1007/978-94-007-5640-3_4.CrossRefGoogle Scholar
Walsh, G., Yang, Z., Dose, D., & Hille, P. (2015). The effect of job-related demands and resources on service employees’ willingness to report complaints: Germany versus China. Journal of Service Research, 18, 193209. doi:10.1177/1094670514555510.CrossRefGoogle Scholar
World Health Organization (2019). Burn-out an “occupations phenomenon”: International classification of diseases. Retrieved February 16, 2020 from https://www.who.int/mental_health/evidence/burn-out/en/.Google Scholar