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10 - Ford Motor Company: Moving Forward in Australia
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9 - Operations Challenges at Firth Industries Limited, Wellington Division
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2 - Operating System Models
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11 - Technology Transfer at Hero Honda
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4 - From Singapore to the World: Port Management in Singapore
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12 - Why Is the Patient Resident Time so Long?: The Case of St Martin's and Charity Private Hospital
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3 - Pilila Clothing Company Goes Lean
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Part I - Operations within Organisations – Building Blocks
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9 - Quality Management in Operations
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Part III - Moving Forward with OM – Creating Competitive Advantage
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Part IV - Challenges and Opportunities in Operations
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8 - Innovation, Technology and Knowledge Management
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Contents
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2 - New Zealand King Salmon: Value-Chain Innovation
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7 - Supply Chain or Network Approach to Operations Management
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11 - Managing Risk in Operations
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8 - Process Analyses and Improvement at Bartter Enterprises
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3 - Key Decisions in OM
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Index
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Part V - Case Studies
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