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  3. The Law of Consumer Redress in an Evolving Digital Market
  • Cited by 12
Publisher:
Cambridge University Press
Online publication date:
September 2017
Print publication year:
2017
Online ISBN:
9781139940900
DOI:
https://doi.org/10.1017/9781139940900
Subjects:
Law, Law and technology, science, communication, Arbitration, Dispute Resolution and Mediation
Information

Book description

This book advances the emergence of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.

Reviews

'Dean Knight has made a marvellous contribution to our understanding of judicial review doctrine and he has provided us with an attractive normative framework for assessing that doctrine … Whatever one’s interests as a public lawyer, this book is a must-read.'

Peter Cane Source: The Modern Law Review

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