Arranged alphabetically by author, these publications will give you further information and offer ideas for training and training courses. In the past ten years or so, a wealth of publications have been produced to help people cope with all forms of aggression and conflict in different work sectors.

In addition, you can arrange a 15-day free-of-charge trial of the OSH UPDATE service (www.oshupdate.com), which contains thousands of references on all aspects of aggression and conflict, many with links to full text guidance and advice. Go to the website to register your interest in a trial.

ACAS (2006) Managing Attendance and Employee Turnover, www.acas.org.uk/index.aspx?articleid=1183.

ACAS (2007) Bullying and Harassment at Work: a guide for managers and employers, www.acas.org.uk/index.aspx?articleid=794.

ACAS (2007) Bullying and Harassment at Work: guidance for employees, www.acas.org.uk/index.aspx?articleid=515&detailid=537.

Adams, A. and Crawford, N. (1992) Bullying at Work: how to confront and overcome it, Virago Press.

Amati, C. A. and Scaife, R. (2006) Investigation of the Links Between Psychological Ill-health, Stress and Safety, HSE Research Report RR 488, Keil Centre and Health and Safety Executive, www.hse.gov.uk/research/rrhtm/rr488.htm.

Andersson, L. and Pearson, C. (1999) Tit for Tat? The spiralling effect of incivility in the workplace, Academy of Management Review, 24 (3), 452–71. Arnold, J., Cooper, C. L. and Robertson, I. T. (1998) Work Psychology: understanding human behaviour in the workplace, 3rd edn, Pearson Education Ltd.

Baron, R. and Neuman, J. (1996) Workplace Violence and Workplace Aggression: evidence on their relative frequency and potential causes, Aggressive Behaviour, 22, 161–73.

Baron, R. and Neuman, J. (1998) Workplace Aggression – the Iceberg Beneath the Tip of Workplace Violence: evidence on its forms, frequency and targets, Public Administration Quarterly, 21, 446–64.

Björkqvist, K., Österman, K. and Hjelt-Bäck, M. (1994) Aggression Among University Employees, Aggressive Behavior, 20, 173–84.

Brady, C. (1999) Surviving the Incident. In Leather, P., Brady, C., Lawrence, C., Beale, D. and Cox, T. (eds), Work-related Violence: assessment and intervention, Routledge.

Braverman, M. (1999) Preventing Workplace Violence, Sage Publications.

Burke, R. J. and Richardsen, A. M. (2000) Organizational-level Interventions Designed to Reduce Occupational Stressors. In Dewe, P., Leiter, M. and Cox, T. (eds), Coping, Health and Organizations, Taylor and Francis.