The development of knowledge management and the early adoption of innovative technology into Littler Mendelson’s practice did not occur by chance, or as a reactionary response to “everyone else doing it.” Littler launched a robust and comprehensive knowledge management program and adopted new technology in order to support its long-term strategic plans, help achieve its vision of becoming a global law firm, and uphold its commitment to meeting clients’ needs. By making both knowledge management and technology adoption an integral part of the firm’s strategic plan, rather than an ad hoc response to episodic changes in the market, Littler has fully integrated both into the way the firm does business and serves its clients.