Book contents
- Frontmatter
- Contents
- List of boxes and figures
- Introduction
- one ICT: people and society
- two ICT and social welfare practice
- three Putting the I and the C back into ICT
- four Modelling information flows and needs: improving service quality
- five Modelling information flows and needs: improving organisational effectiveness
- six People, organisations and ICT
- seven Information exclusion and the digital divide
- eight Where next? Social welfare practice and e-government
- nine Where next? Social welfare practice and emerging technology
- Thinklist
- Bibliography
- Glossary
- Index
- Also available from The Policy Press
Thinklist
Published online by Cambridge University Press: 20 January 2022
- Frontmatter
- Contents
- List of boxes and figures
- Introduction
- one ICT: people and society
- two ICT and social welfare practice
- three Putting the I and the C back into ICT
- four Modelling information flows and needs: improving service quality
- five Modelling information flows and needs: improving organisational effectiveness
- six People, organisations and ICT
- seven Information exclusion and the digital divide
- eight Where next? Social welfare practice and e-government
- nine Where next? Social welfare practice and emerging technology
- Thinklist
- Bibliography
- Glossary
- Index
- Also available from The Policy Press
Summary
The ‘you’ in the thinklist questions is deliberately ambiguous: it can be applied to individual practice, to practice within the team or to senior management teams looking at organisation-wide functions, or even to the whole organisation. There are no ‘pat’ answers; rather, the questions are designed to encourage engagement with the issues.
Chapter One
• What resources (time, energy, money) do you invest in ICT?
• Has this gone up, down, or stayed the same over the past five years?
• What has been positive about this? What has been negative?
Chapter Two
• How important is information in the provision of your services?
• The 1998 Data Protection Act is frequently misunderstood. What are the main principles underlying the Act (see www.informationcommissioner.gov.uk)? Should you change your practice?
• What is the range of mechanisms to protect children, and adults, from exposure to offensive material and potential dangers of abuse on the Internet?
Chapter Three
• What knowledge does your work require you to have?
• Categorise this knowledge: is it tacit or explicit, informal or formal?
• Is this how it should be?
Chapter Four
• What are your main flows of information?
• Do you have an information management strategy?
• What might this mean for the three ‘C’s: content, channel, communication?
Chapter Five
• What is your information chain? Where are the breaks and duplications?
• What is the information chain between your front office and back office; between your workplace and partner agencies; over your agency and your partner agencies?
• How could this be improved?
Chapter Six
• The funding of ICT: what model are you experiencing?
• How inclusive is your ICT planning, development and delivery?
• Do you have an ICT strategy?
Chapter Seven
• In accessing information from your workplace, what barriers do people face?
• Do you act as an information intermediary?
• Could you do this better?
Chapter Eight
• How is e-government affecting you?
• Where would your service users be on the curve of normal distribution? Is this changing?
• Is the content you provide actually what people want?
Chapter Nine
• How might you draw on ICT-enabled support groups, campaign groups and community nets in delivering your work objectives?
• How might your work involve a range of media in delivering your work objectives (for example, film, sound, imagery)?
• What would the entitlement card mean for your work?
- Type
- Chapter
- Information
- ICT for Social WelfareA Toolkit for Managers, pp. 153 - 154Publisher: Bristol University PressPrint publication year: 2004