Skip to main content Accessibility help
×
Hostname: page-component-76fb5796d-x4r87 Total loading time: 0 Render date: 2024-04-26T16:10:25.589Z Has data issue: false hasContentIssue false

7 - Change management

Published online by Cambridge University Press:  05 June 2014

Howard Thomas
Affiliation:
Singapore Management University
Richard R. Smith
Affiliation:
Singapore Management University
Fermin Diez
Affiliation:
Singapore Management University
Get access

Summary

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Philip Crosby

Introduction

We have examined the elements of human capital strategy as components of a holistic system that supports the business strategy. Each component is critical in strategy execution and together create the human capital asset of the firm. Yet, each firm is hardly static. Movement in the marketplace, improvements in the processes, updates in technology, and the progression of people all require changes in the organisation. How a company is able to adapt and change is an important capability that is often correlated with long-term success.

As firms develop new strategies and plans, the need for effective execution becomes critical. By addressing change management, companies have been able to more quickly adapt new strategies, new technologies, and processes to more rapidly achieve the benefits.

Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2013

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Bridges, W. (1991) Managing Transitions: Making the Most of Change. Reading, Mass, Addison-Wesley.
Conner, D. (1993) Managing at the Speed of Change: How Resilient Managers Succeed and Prosper where Others Fail. New York, Villard Books.
Kotter, J. P. (2007) Leading Change: Why Transformation Efforts Fail. Harvard Business Review 85(1): 96–103.Google Scholar
Schein, E. H. (2009) The Corporate Culture Survival Guide. San Francisco, CA, Jossey-Bass.
Kotter, J. P., and Heskett, J. L. (1992) Corporate Culture and Performance. New York, Free Press
Hughes, M. (2011) ‘Do 70 Per Cent of All Organizational Change Initiatives Really Fail?’, Journal of Change Management 11(4): 451–464Google Scholar
Herzberg, F. (1959) The Motivation to Work. New York, Wiley
Drucker, P. F. (1954) The Practice of Management. New York, Harper & Row
Kübler-Ross, E. (1969) On Death and Dying. New York, Macmillan
Knowles, H. P., and Saxberg, B. O. (1988) ‘Organizational Leadership of Planned and Unplanned Change: A Systems Approach to Organizational Viability’, Futures 203: 252–265Google Scholar
Lepine, J. A., Erez, A., and Johnson, D. E. (2002) ‘The Nature and Dimensionality of Organizational Citizenship Behavior: A Critical Review and Meta-analysis’, Journal of Applied Psychology 87(1): 52–65Google Scholar
Locke, E. A., and Latham, G. P. (2002) ‘Building a Practically Useful Theory of Goal Setting and Task Motivation: A 35-Year Odyssey’, American Psychologist 57(9): 705–717Google Scholar
Kerr, S. (1975) ‘On the Folly of Rewarding A, While Hoping for B’, Academy of Management Journal 18(4): 769–783Google Scholar
Herold, D. M., Fedor, D. M., Caldwell, S., and Liu, Y. (2008) ‘The Effects of Transformational and Change Leadership on Employees’ Commitment to a Change: A Multilevel Study’, Journal of Applied Psychology 93(2): 346–357Google Scholar
Dirks, K. T., and Ferrin, D. L. (2002) ‘Trust in Leadership: Meta-analytic Findings and Implications for Research and Practice’, Journal of Applied Psychology 87(4): 611–628Google Scholar
Anderson, D., and Ackerman-Anderson, L. S. (2001) Beyond Change Management Advanced Strategies for Today’s Transformational Leaders. San Francisco, Jossey-Bass/Pfeiffer
Ford, J. D., and Ford, L. W. (2009) ‘Decoding Resistance to Change’, Harvard Business Review 87(4): 99–103Google Scholar
Ferrin, D. L., Dirks, K. T., and Shah, P. P. (2006) ‘Direct and Indirect Effects of Third-party Relationships on Interpersonal Trust’, Journal of Applied Psychology 91(4): 870–873Google Scholar
Cross, R. L., and Thomas, R. J. (2008) Driving Results through Social Networks: How Top Organizations Leverage Networks for Performance and Growth. San Francisco, Jossey-Bass

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

  • Change management
  • Howard Thomas, Singapore Management University, Richard R. Smith, Singapore Management University, Fermin Diez, Singapore Management University
  • Book: Human Capital and Global Business Strategy
  • Online publication: 05 June 2014
  • Chapter DOI: https://doi.org/10.1017/CBO9781139519380.008
Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • Change management
  • Howard Thomas, Singapore Management University, Richard R. Smith, Singapore Management University, Fermin Diez, Singapore Management University
  • Book: Human Capital and Global Business Strategy
  • Online publication: 05 June 2014
  • Chapter DOI: https://doi.org/10.1017/CBO9781139519380.008
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Change management
  • Howard Thomas, Singapore Management University, Richard R. Smith, Singapore Management University, Fermin Diez, Singapore Management University
  • Book: Human Capital and Global Business Strategy
  • Online publication: 05 June 2014
  • Chapter DOI: https://doi.org/10.1017/CBO9781139519380.008
Available formats
×