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5 - Office Automation and the Redesign of Work

from Part II - Gender and Technology at the Workplace

Published online by Cambridge University Press:  28 March 2024

Ellen Balka
Affiliation:
Simon Fraser University, British Columbia
Ina Wagner
Affiliation:
Universität Siegen, Germany
Anne Weibert
Affiliation:
Universität Siegen, Germany
Volker Wulf
Affiliation:
Universität Siegen, Germany
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Summary

This chapter discusses the computerization of office work, which in many ways served as a focal point for the emergence of research about gender and technology in the 1980s. The focus on office automation allows us to explore topics that have been central to the development of feminist perspectives on work. The issues the chapter addresses include the nature of office work, invisible work and skill, the ‘gendering’ of office machines, and debates about skill – deskilling, upskilling, and the social construction of skill. Observational studies of office information also produced many valuable insights concerning technology, organization, and managerial decisions, with a focus on skill, learning, and the need for workplace design aiming to support office workers to appropriate the new technologies integrating them into their practices. The chapter positions workplace design with respect to several strong traditions of (re)designing jobs and the organization in which they are embedded that were developed in the 1970s and 1980s.

Type
Chapter
Information
Gender and Technology at Work
From Workplace Studies to Social Justice in Design
, pp. 133 - 154
Publisher: Cambridge University Press
Print publication year: 2024

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