The 7 Habits of Highly Effective People. New York, NY: Simon & Shuster, 1989, 2004. A great resource for information.
The 8th Habit: from Effectiveness to Greatness. New York, NY: Free Press, 2004. A continuation of the book listed above.
Beyond Neutrality: Confronting the Crisis in Conflict Resolution. San Francisco, CA: Jossey-Bass; 2004. Another great resource for handling and managing conflict.
The Journal of Conflict Resolution
, online at http://jcr.sagepub.com
, is a great resource. Focuses on the full range of human conflict and deals primarily on an international level but also addresses more specific forms of conflict.
Avoiding common ED communication pitfalls. Emergency Physicians Monthly, March 16, 2011.