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  • Print publication year: 2014
  • Online publication date: December 2014

Chapter 2 - Identifying and resolving conflict in the workplace

from Section 1 - Leadership principles

References

1.American Heritage Dictionary of the English Language, 4th edn. Boston, MA: Houghton Mifflin, 2000.
2. KillmanT. Conflict Mode Instrument. Palo Alto, CA: Consulting Psychologists Press.
3. Foundation Coalition. Understanding Conflict and Conflict Managment. http://www.foundationcoalition.org/publications/brochures/conflict.pdf (accessed January 2014).
4. PattersonG, GrennyJ, McMillianR. Crucial Conversations: Tools for Talking when Stakes are High. New York, NY: McGraw-Hill. 2002.
5. MayerB. Beyond Neutrality: Confronting the Crisis in Conflict Resolution. San Francisco, CA: Jossey-Bass; 2004.

Further reading

CoveySR. The 7 Habits of Highly Effective People. New York, NY: Simon & Shuster, 1989, 2004. A great resource for information.
CoveySR. The 8th Habit: from Effectiveness to Greatness. New York, NY: Free Press, 2004. A continuation of the book listed above.
MayerB. Beyond Neutrality: Confronting the Crisis in Conflict Resolution. San Francisco, CA: Jossey-Bass; 2004. Another great resource for handling and managing conflict.
The Journal of Conflict Resolution, online at http://jcr.sagepub.com, is a great resource. Focuses on the full range of human conflict and deals primarily on an international level but also addresses more specific forms of conflict.
Avoiding common ED communication pitfalls. Emergency Physicians Monthly, March 16, 2011.