We were gratified by the enthusiastic reception given to Know It All, Find It Fast by reviewers, users, and those who purchased copies. We were not surprised though: all of us who work on the front line of enquiry service know how difficult it is to help new staff. There is a need for a quick guide to places where questions can be answered. The Reference Reviews award for the Best General Reference Work of 2003 was, though, a very welcome surprise.

What was intended to be a leisurely revision during this year was not to be. Stocks were running out and rather than go for another reprint we decided to go for a full revision. The basic structure and layouts remain although there has been some revision of headings and content. A ‘General Sources’ section has been introduced to pick up those almanacs, encyclopedias and websites that have a wide application, and our experiment of relying exclusively on ‘see also’ references has been abandoned in favour of providing an index as well – librarians seem to want an index!