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Book contents
- Frontmatter
- Table of Contents
- Acknowledgements
- Introduction
- Chapter 1 Social media and corporate communication
- Chapter 2 Customer encounters as a genre of social interaction
- Chapter 3 Corporate profiles on Twitter – general characteristics
- Chapter 4 Positive evaluation and complaint management on Twitter
- Chapter 5 Selected politeness and lexicogrammatical properties of the tweets
- Conclusions
- References
Table of Contents
Published online by Cambridge University Press: 09 February 2022
- Frontmatter
- Table of Contents
- Acknowledgements
- Introduction
- Chapter 1 Social media and corporate communication
- Chapter 2 Customer encounters as a genre of social interaction
- Chapter 3 Corporate profiles on Twitter – general characteristics
- Chapter 4 Positive evaluation and complaint management on Twitter
- Chapter 5 Selected politeness and lexicogrammatical properties of the tweets
- Conclusions
- References
Summary
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- Type
- Chapter
- Information
- Customer Encounters on TwitterA Study of Positive Evaluation and Complaint Management on English Corporate Profiles, pp. 5 - 6Publisher: Jagiellonian University PressPrint publication year: 2022