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Chapter 7 - Consequences of leadership

Published online by Cambridge University Press:  01 September 2022

Jean Hartley
Affiliation:
The Open University, Milton Keynes
John Benington
Affiliation:
Warwick Business School
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Summary

In this chapter:

The ideas and the evidence about how leadership has (or is thought to have) impacts on other people and on organisational and health outcomes is examined. It is widely asserted that leadership is critical for organisational performance whether in the public, private or voluntary sectors. But what is the evidence? We examine the problems of establishing the impact: lack of data; lack of clear causation; and attribution errors. The chapter then looks at two frameworks that may help to tease out the impacts, or consequences, of leadership. Yukl's framework focuses on three organisational impacts: efficiency and process reliability; human resources and relations; and innovation and adaptation. The chapter then takes a broader view of consequences by using a public value perspective to look at outcomes and impact. Evidence from healthcare is then examined in relation to this framework, focusing on inputs, activities, partnership/network working and co-production, user satisfaction, outputs and outcomes.

Establishing causes and effects

There are any number of texts that assert that leadership is critical for organisational performance, whether in the private, public or voluntary public sectors. In the public sector in the UK, there has been a particular emphasis on leadership as one of the means by which improvements in services and/or service transformation is achieved. Leadership was signalled as central to the reform of UK public services, with the Cabinet Office's Performance and Innovation Unit document Strengthening leadership in the public sector (PIU, 2000). There was no escape from the prevalence of leadership in public service reform under the Labour Government from 1997 onwards. Health is no exception to this, and the Darzi report (DH, 2008) pays particular attention to the need to develop leaders, both clinical and non-clinical, in order to improve healthcare.

However, while the impact of leadership on performance is often asserted, the evidence is more fragile, ambiguous or incomplete. There are problems on several fronts in relation to evidence. First, there is more writing about leadership in general descriptive terms than there is detailed research evidence. Some of this is ‘the romance of leadership’ (Meindl and Ehrlich, 1987). So, it is sometimes claimed that particular qualities, behaviours or practices are relevant for ‘effective’ leadership but no data are given. This leaves the field open to broad principles and vague generalisations that are not supported by evidence.

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Publisher: Bristol University Press
Print publication year: 2010

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