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Navigating and understanding organisational complexity in health services: The value of POSH-VRE

Published online by Cambridge University Press:  09 December 2019

Ann Dadich Open the ORCID record for Ann Dadich [Opens in a new window] ,
Aileen Collier Open the ORCID record for Aileen Collier [Opens in a new window]  and
Michael Hodgins
Ann Dadich*
Affiliation:
School of Business, Western Sydney University, 169 Macquarie Street, ParramattaNSW, 2150, Australia
Aileen Collier
Affiliation:
Faculty of Medical and Health Sciences, University of Auckland, 89 Grafton Road, Grafton Auckland, 1010, New Zealand
Michael Hodgins
Affiliation:
School of Business, Western Sydney University, 169 Macquarie Street, ParramattaNSW, 2150, Australia
*
*Corresponding author. Email: A.Dadich@westernsydney.edu.au
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Abstract

This methodological article introduces positive organisational scholarship in healthcare and video reflexive ethnography (POSH-VRE) as a methodology to cut through the challenges of accessing and engaging organisations for research. We demonstrate how POSH-VRE can open space to navigate and better understand organisational complexity and build capacity. Organisational complexity denotes the interrelated components of a system. POSH-VRE can be helpful within complex organisations, such as health services, because it focuses on positive healthcare practices and experiences. We exemplify this with reference to a study on brilliant community-based palliative care. Using fieldnotes and video-recordings, we reveal the value of positive recognition – or celebration; video-cameras; and courtesy, whereby we adapted to different contexts. POSH-VRE can be of scholarly, methodological, and organisational value. It enables researchers to navigate organisational complexity and co-construct findings with nonacademic experts. Furthermore, it can encourage nonacademic experts to improve practice by learning from their own capacities to navigate organisational complexity.

Keywords

positive organisational scholarship in healthcarevideo reflexive ethnographyknowledge translationmethodologyparticipatory research
Type
Research Article
Information
Journal of Management & Organization , Volume 26 , Special Issue 3: Positive Organisational Scholarship in Healthcare (POSH) , May 2020 , pp. 375 - 390
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2019

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