With the declaration of the coronavirus disease 2019 (COVID-19) pandemic in Nigeria in 2020, the Nigeria Governors’ Forum (NGF) instigated a collaboration with MTN Nigeria to develop data-driven insights, using mobile big data (MBD) and other data sources, to shape the planning and response to the pandemic. First, a model was developed to predict the worst-case scenario for infections in each state. This was used to support state-level health committees to make local resource planning decisions. Next, as containment interventions resulted in subsistence/daily paid workers losing their income and ability to buy essential food supplies, NGF and MTN agreed a second phase of activity, to develop insights to understand the population clusters at greatest socioeconomic risk from the impact of the pandemic. This insight was used to promote available financial relief to the economically vulnerable population clusters in Lagos state via the HelpNow crowdfunding initiative. This article discusses how anonymized and aggregated mobile network data (MBD), combined with other data sources, were used to create valuable insights and inform the government, and private business, response to the pandemic in Nigeria. Finally, we discuss lessons learnt. Firstly, how a collaboration with, and support from, the regulator enabled MTN to deliver critical insights at a national scale. Secondly, how the Nigeria Data Protection Regulation and the GSMA COVID-19 Privacy Guidelines provided an initial framework to open the discussion and define the approach. Thirdly, why stakeholder management is critical to the understanding, and application, of insights. Fourthly, how existing relationships ease new project collaborations. Finally, how MTN is developing future preparedness by creating a team that is focused on developing data-driven insights for social good.

In this paper, we present the work conducted by Vodafone to enrich the understanding of people movement in Italy during the outbreak of the Coronavirus in 2020, and the tool developed to support the decisions taken by the authorities during that period. We have developed a solution to anonymously monitor the daily movements of Vodafone SIMs in Italy, at aggregate level, at different spatial and temporal granularity, to provide insights into the movements of Italians.

The COVID-19 pandemic has accelerated the use of mobile operator data to support public policy, although without a universal governance framework for its application. This article describes five principles to guide and assist statistical agencies, mobile network operators and intermediary service providers, who are actively working on projects using mobile operator data to support governments in monitoring the effectiveness of its COVID-19 related interventions. These are principles of necessity and proportionality, of professional independence, of privacy protection, of commitment to quality, and of international comparability. Compliance with each of these principles can help maintain public trust in the handling of these sensitive data and their results, and therefore keep citizen support for government policies. Three projects (in Estonia, Ghana, and the Gambia) were described and reviewed with respect to the compliance and applicability of the five principles. Most attention was placed on privacy protection, somewhat at the expense of the quality of the compiled indicators. The necessity and proportionality in the choice of mobile operator data can be very well justified given the need for timely, frequent and granular indicators. Explicitly addressing the five principles in the preparation of a project should give confidence to the statistical agency and its partners, that enough care has been exercised in the set up and implementation of the project, and should convey trust to public and government in the use mobile operator data for policy purposes.

The Internet of Things (IoT) is currently developing fast and its potential as driver of innovative solutions is increasing, pushed by technologies, networks, communication, and computing power, and has the potential to drive the development of technological ecosystems, such as innovation clusters. Innovation clusters are agglomeration of enterprises and research organizations, which cooperate, interact and compete, generating innovation and driving the growth of ecosystems. The narrative around innovation clusters has been developing since many years and policy-makers seek to use such clusters as a policy instrument to support the growth of technology on the one hand and regional and sectoral development on the other hand. This policy paper expands an empirical study on IoT innovation clusters in Europe and places it within the current debate around clusters and innovation clusters to provide evidence-based advice to policy-makers on what may and may not work as public policy measures. The paper highlights the findings of the interaction with several hundred European IoT innovation clusters and points out their points of view on their own creation factors, operational characteristics, and success stories, as well as their expectations in respect to policy interventions for IoT and for clusters. Suggestions for IoT policy-making are provided. The paper has also undertaken an extensive review of up-to date research on innovation cluster creation and performance, thoroughly analyzing the real possibility to define causal relationships between clusters, productivity and economic growth, and business performance, and providing suggestions for policy-makers on the approach to cluster policy.

Climate change is one of the most significant and pressing issues faced by humanity; it frequently results in major natural disasters, such as catastrophic floods, which require the establishment of effective management policies by local and national authorities. These policies involve complex multistep decision-making processes that require combined assessment of various sources of data by different stakeholders. Even though an abundance of data is being collected to monitor climate change and estimate its consequences on the society, the environment, and the economy, policy-making is still largely based on intuition rather than evidence due to lack of a structured approach for modeling the decision-making process and considering the appropriate use of data in every step of the process. The goal of this work is to introduce a novel decision support system that can guide policy makers through a structured data-driven decision-making process aiming to create policies for flood risk management. The proposed system is a multifacet platform that guides policy makers through five phases—inform, advise, monitor, evaluate, and revise—of the policy cycle. For each phase, different dashboards provide relevant information regarding the environmental, social, and economic conditions. To demonstrate the potential of the proposed system, we use it to assess a flood protection policy in the city of Vicenza, Italy. The results reveal the benefits and challenges of the proposed decision support tool for public administrations involved in flood risk management.

COVID-19 has impacted all aspects of everyday normalcy globally. During the height of the pandemic, people shared their (PI) with one goal—to protect themselves from contracting an “unknown and rapidly mutating” virus. The technologies (from applications based on mobile devices to online platforms) collect (with or without informed consent) large amounts of PI including location, travel, and personal health information. These were deployed to monitor, track, and control the spread of the virus. However, many of these measures encouraged the trade-off on privacy for safety. In this paper, we reexamine the nature of privacy through the lens of safety focused on the health sector, digital security, and what constitutes an infraction or otherwise of the privacy rights of individuals in a pandemic as experienced in the past 18 months. This paper makes a case for maintaining a balance between the benefit, which the contact tracing apps offer in the containment of COVID-19 with the need to ensure end-user privacy and data security. Specifically, it strengthens the case for designing with transparency and accountability measures and safeguards in place as critical to protecting the privacy and digital security of users—in the use, collection, and retention of user data. We recommend oversight measures to ensure compliance with the principles of lawful processing, knowing that these, among others, would ensure the integration of privacy by design principles even in unforeseen crises like an ongoing pandemic; entrench public trust and acceptance, and protect the digital security of people.

Evaluating the effectiveness of nonpharmaceutical interventions (NPIs) to mitigate the COVID-19 pandemic is crucial to maximize the epidemic containment while minimizing the social and economic impact of these measures. However, this endeavor crucially relies on surveillance data publicly released by health authorities that can hide several limitations. In this article, we quantify the impact of inaccurate data on the estimation of the time-varying reproduction number $ R(t) $ , a pivotal quantity to gauge the variation of the transmissibility originated by the implementation of different NPIs. We focus on Italy and Spain, two European countries among the most severely hit by the COVID-19 pandemic. For these two countries, we highlight several biases of case-based surveillance data and temporal and spatial limitations in the data regarding the implementation of NPIs. We also demonstrate that a nonbiased estimation of $ R(t) $ could have had direct consequences on the decisions taken by the Spanish and Italian governments during the first wave of the pandemic. Our study shows that extreme care should be taken when evaluating intervention policies through publicly available epidemiological data and call for an improvement in the process of COVID-19 data collection, management, storage, and release. Better data policies will allow a more precise evaluation of the effects of containment measures, empowering public health authorities to take more informed decisions.

Contemporary data tools such as online dashboards have been instrumental in monitoring the spread of the COVID-19 pandemic. These real-time interactive platforms allow citizens to understand the local, regional, and global spread of COVID-19 in a consolidated and intuitive manner. Despite this, little research has been conducted on how citizens respond to the data on the dashboards in terms of the pandemic and data governance issues such as privacy. In this paper, we seek to answer the research question: how can governments use data tools, such as dashboards, to balance the trade-offs between safeguarding public health and protecting data privacy during a public health crisis? This study used surveys and semi-structured interviews to understand the perspectives of the developers and users of COVID-19 dashboards in Hong Kong. A typology was also developed to assess how Hong Kong’s dashboards navigated trade-offs between data disclosure and privacy at a time of crisis compared to dashboards in other jurisdictions. Results reveal that two key factors were present in the design and improvement of COVID-19 dashboards in Hong Kong: informed actions based on open COVID-19 case data, and significant public trust built on data transparency. Finally, this study argues that norms surrounding reporting on COVID-19 cases, as well as cases for future pandemics, should be co-constructed among citizens and governments so that policies founded on such norms can be acknowledged as salient, credible, and legitimate.

The quality of service in healthcare is constantly challenged by outlier events such as pandemics (i.e., Covid-19) and natural disasters (such as hurricanes and earthquakes). In most cases, such events lead to critical uncertainties in decision-making, as well as in multiple medical and economic aspects at a hospital. External (geographic) or internal factors (medical and managerial) lead to shifts in planning and budgeting, but most importantly, reduce confidence in conventional processes. In some cases, support from other hospitals proves necessary, which exacerbates the planning aspect. This paper presents three data-driven methods that provide data-driven indicators to help healthcare managers organize their economics and identify the most optimum plan for resources allocation and sharing. Conventional decision-making methods fall short in recommending validated policies for managers. Using reinforcement learning, genetic algorithms, traveling salesman, and clustering, we experimented with different healthcare variables and presented tools and outcomes that could be applied at health institutes. Experiments are performed; the results are recorded, evaluated, and presented.

This paper highlights the need and opportunities for constructively combining different types of (analogue and data-driven) knowledges in evidence-informed policy decision-making in future smart cities. Problematizing the assumed universality and objectivity of data-driven knowledge, we call attention to notions of “positionality” and “situatedness” in knowledge production relating to the urban present and possible futures. In order to illustrate our arguments, we draw on a case study of strategic urban (spatial) planning in the Cambridge city region in the United Kingdom. Tracing diverse knowledge production processes, including top-down data-driven knowledges derived from urban modeling, and bottom-up analogue community-based knowledges, allows us to identify locationally specific knowledge politics around evidence for policy. The findings highlight how evidence-informed urban policy can benefit from political processes of competition, contestation, negotiation, and complementarity that arise from interactions between diverse “digital” and “analogue” knowledges. We argue that studying such processes can help in assembling a more multifaceted, diverse and inclusive knowledge-base on which to base policy decisions, as well as to raise awareness and improve active participation in the ongoing “smartification” of cities.

Artificial intelligence (AI) systems are playing an overarching role in the disinformation phenomenon our world is currently facing. Such systems boost the problem not only by increasing opportunities to create realistic AI-generated fake content, but also, and essentially, by facilitating the dissemination of disinformation to a targeted audience and at scale by malicious stakeholders. This situation entails multiple ethical and human rights concerns, in particular regarding human dignity, autonomy, democracy, and peace. In reaction, other AI systems are developed to detect and moderate disinformation online. Such systems do not escape from ethical and human rights concerns either, especially regarding freedom of expression and information. Having originally started with ascending co-regulation, the European Union (EU) is now heading toward descending co-regulation of the phenomenon. In particular, the Digital Services Act proposal provides for transparency obligations and external audit for very large online platforms’ recommender systems and content moderation. While with this proposal, the Commission focusses on the regulation of content considered as problematic, the EU Parliament and the EU Council call for enhancing access to trustworthy content. In light of our study, we stress that the disinformation problem is mainly caused by the business model of the web that is based on advertising revenues, and that adapting this model would reduce the problem considerably. We also observe that while AI systems are inappropriate to moderate disinformation content online, and even to detect such content, they may be more appropriate to counter the manipulation of the digital ecosystem.

With the outbreak of COVID-19 across Europe, anonymized telecommunications data provides a key insight into population level mobility and assessing the impact and effectiveness of containment measures. Vodafone’s response across its global footprint was fast and delivered key new metrics for the pandemic that have proven to be useful for a number of external entities. Cooperation with national governments and supra-national entities to help fight the COVID-19 pandemic was a key part of Vodafone’s response, and in this article the different methodologies developed are analyzed, as well as the key collaborations established in this context. In this article we also analyze the regulatory challenges found, and how these can pose a risk of the full benefits of these insights not being harnessed, despite clear and efficient Privacy and Ethics assessments to ensure individual safety and data privacy.

Electronic linking of public records and predictive analytics to identify families for preventive early intervention increasingly is promoted by governments. We use the concept of social license to address questions of social legitimacy, agreement, and trust in data linkage and analytics for parents of dependent children, who are the focus of early intervention initiatives in the UK. We review data-steered family policy and early intervention operational service practices. We draw on a consensus baseline analysis of data from a probability-based panel survey of parents, to show that informed consent to data linkage and use is important to all parents, but there are social divisions of knowledge, agreement, and trust. There is more social license for data linkage by services among parents in higher occupation, qualification, and income groups, than among Black parents, lone parents, younger parents, and parents in larger households. These marginalized groups of parents, collectively, are more likely to be the focus of identification for early intervention. We argue that government awareness-raising exercises about the merits of data linkage are likely to bolster existing social license among advantaged parents while running the risk of further disengagement among disadvantaged groups. This is especially where inequalities and forecasting inaccuracies are encoded into early intervention data gathering, linking, and predictive practices, with consequences for a cohesive and equal society.

Digital identity (eID) systems are a crucial piece in the digital services ecosystem. They connect individuals to a variety of socioeconomic opportunities but can also reinforce power asymmetries between organizations and individuals. Data collection practices can negatively impact an individual’s right to privacy, autonomy, and self-determination. Protecting individual rights, however, may be at odds with imperatives of profit maximization or national security. The use of eID technologies is hence highly contested. Current approaches to governing eID systems have been unable to fully address the trade-offs between the opportunities and risks associated with these systems. The responsible innovation (RI) literature provides a set of principles to govern disruptive innovations, such as eID systems, toward societally desirable outcomes. This article uses RI principles to develop a framework to govern eID systems in a more inclusive, responsible, and user-centered manner. The proposed framework seeks to complement existing practices for eID system governance by bringing forth principles of deliberation and democratic engagement to build trust amongst stakeholders of the eID system and deliver shared socioeconomic benefits.

Large-scale coordinated efforts have been dedicated to understanding the global health and economic implications of the COVID-19 pandemic. Yet, the rapid spread of discrimination and xenophobia against specific populations has largely been neglected. Understanding public attitudes toward migration is essential to counter discrimination against immigrants and promote social cohesion. Traditional data sources to monitor public opinion are often limited, notably due to slow collection and release activities. New forms of data, particularly from social media, can help overcome these limitations. While some bias exists, social media data are produced at an unprecedented temporal frequency, geographical granularity, are collected globally and accessible in real-time. Drawing on a data set of 30.39 million tweets and natural language processing, this article aims to measure shifts in public sentiment opinion about migration during early stages of the COVID-19 pandemic in Germany, Italy, Spain, the United Kingdom, and the United States. Results show an increase of migration-related Tweets along with COVID-19 cases during national lockdowns in all five countries. Yet, we found no evidence of a significant increase in anti-immigration sentiment, as rises in the volume of negative messages are offset by comparable increases in positive messages. Additionally, we presented evidence of growing social polarization concerning migration, showing high concentrations of strongly positive and strongly negative sentiments.