The following properties of entropies, as measures of expected information, seem natural. The amount of information expected from an experiment does not change if we add outcomes of zero probability (expansibility). The expected information is symmetric in the (probabilities of the) outcomes. The information expected from a combination of two experiments is less than or equal to the sum of the informations expected from the single experiments (subadditivity); equality holds here if the two experiments are independent (additivity).

In this paper it is shown that linear combinations of the Shannon and Hartley entropies and only these have the above properties. The Shannon and the Hartley entropies are also individually characterized.

The model considered here consists of n operating units which are subject to stochastic failure according to an exponential failure time distribution. These operating units are backed up by mn spare units. Failures can be of two types. With probability p (q) a failure is of type 1(2) and is sent to repair facility 1(2) for repair. Repair facility 1(2) operates as a -server queue with exponential repair times having parameter μ1 (μ2). The number of units waiting for or undergoing repair at each of the two facilities is a continuous parameter Markov chain with finite state space. This paper derives limit theorems for the stationary distribution of this Markov chain as n becomes large under the assumption that and mn grow linearly with n. These limit theorems give very useful approximations, in terms of the seven parameters characterizing the model, to a distribution that would be difficult to calculate in practice.

For the generalized single server queueing system described herein weak convergence results are obtained for the processes {Wa, n ≧ 0}, {W(t), t ≧ 0}, and {Q (t), t ≧ 0}, where Wn is the waiting time of customer n, W(t) is the workload of the server at time t, and Q(t) is the number of customers present in the system at time t. We also provide a functional strong law, a functional central limit theorem, and a functional law of the iterated logarithm for various cumulative processes in the system.

Kennedy (1972) showed that the standard single-server queueing model is continuous. These results are extended to the standard multi-server model here. Even when there is only one server, an additional condition is needed for the queue length process.