Overview of the Organization

Crown Management Systems limited (Crown) was established in 1982 to provide software solutions to the hospitality industry.

The company has developed several generations of software products of which InnMaster, InnTrader, and InnTouch are the most current. These products have been designed to provide a business solution to multiple retailers in the hospitality sector.

Crown's services have been developed over the years so that a full turnkey solution can be offered to new clients, in conjunction with its business partners, including systems, hardware, services, support, and maintenance.

Crown's services also include the provision of outsourcing services. For example, it runs and manages Head Office IT systems for a number of clients. Crown also provides site deployment and training outsourcing for larger clients with hundreds of sites.

Since 1997 Crown has been involved in a European Union (EU) project intended to investigate the benefits of using automated testing tools in software development and testing. The project, sponsored by the EU as part of the European Software Systems Initiative (27), uses the IBM Rational Functional Testing tool (13) with the objective of quantifying the amount of time and effort that can be saved during the testing phase of the software development process. The IBM Rational product was selected over other competitive products due to its wide platform support (including Crown's platforms of choice including Delphi and SQL Server), its reputation as a world leader in software development and testing, and the broad range of functionality and integration offered, above and beyond that of its competitors.