How does a group of strangers, many of whom are initially unhappy about serving as jurors, become a jury that works together as a group to reach a unanimous verdict based on the evidence that was presented to them during the trial and who leave their experience satisfied with the job they have done and with the jury system? The answer lies in the jury process and the way in which it transforms citizens into jurors. The various stages of the jury process, including the summons, voir dire, instructions, and deliberations, help citizens to step into their role as jurors. The final stage, the post-verdict interview with the judge, helps jurors to leave their role as jurors behind and to resume their lives as private citizens who will serve as emissaries for the jury. Although the jury process carries out this transformation of citizens into jurors reasonably well, there is still room for improvement. Each of the stages of the jury process can be improved upon by looking at the process as a whole rather than each stage in isolation, and by ensuring that any reforms further the transformation of citizens into jurors.