‘The PCC came into this job on the back of a tiny number of people who voted obediently with their party machine and he has no proper mandate to control the police at all. And we’re stuck with this party hack who now tells us that he is empowered to make changes and that we’d better all look out. He actually said that in our first chiefs’ team meeting. You can imagine what the comments were afterwards.’ (Chief Officer 1)

‘I think that this PCC has made a difference already and working with him is exciting and different. He really does have a finger on the pulse and he is frighteningly intelligent. What I really respond to is that you only have to explain once and he remembers. And once he tasks you he lets you get on with it – unlike most police chiefs I’ve ever known, who normally stand over you breathing heavily and saying that they wouldn't do it like that.’ (Chief Officer 6)

‘Most chief constables in 2012 were rampant egoists or else on some kind of personal power trip which would not acknowledge any mandate of the people to hold them to account unless it was flourished under their noses, because of scandal, error or ineptitude.’ (PCC Interviewee 51)

‘I was pleasantly surprised to find that most of my chief officer team is not at all averse to change; they listen well and they challenge back to me, which is healthy and stimulating.’ (PCC Interviewee 64)