Skip to main content Accessibility help
×
Hostname: page-component-76fb5796d-22dnz Total loading time: 0 Render date: 2024-04-26T20:10:37.684Z Has data issue: false hasContentIssue false

References

Published online by Cambridge University Press:  22 December 2020

Helen Spencer-Oatey
Affiliation:
University of Warwick
Dániel Z. Kádár
Affiliation:
Dalian University of Foreign Languages, and Hungarian Research Institute for Linguistics (NYTI)
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Intercultural Politeness
Managing Relations across Cultures
, pp. 350 - 376
Publisher: Cambridge University Press
Print publication year: 2021

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Abrams, Dominic & Hogg, Michael A.. (1998). Social Identifications: A Social Psychology of Intergroup Relations and Group Processes. London: Routledge.Google Scholar
Aijmer, Karin. (1996). Conversational Routines in English. London: Longman.Google Scholar
Aijmer, Karin. (2005). Evaluation and pragmatic markers. In Tognini-Bonelli, E & del Lungo Camiciotti, G (eds.), Strategies in Academic Discourse, 83–96. Amsterdam: John Benjamins.Google Scholar
Alcón, Eva & Alicia, Martínez-Flor (eds.). 2008. Investigating Pragmatics in Foreign Language Learning, Teaching and Testing. Bristol: Multilingual Matters.CrossRefGoogle Scholar
Allwood, Jens. (2000). An activity approach to pragmatics. In Bunt, H & Black, W (eds.), Abduction, Belief and Context in Dialogue: Studies in Computational Pragmatics, 4780. Berlin: John Benjamins.CrossRefGoogle Scholar
Allwood, Jens. (2007). Activity based studies of linguistic interaction. Gothenburg papers in theoretical linguistics. Available at: https://halshs.archives-ouvertes.fr/hprints-00460511/document [accessed 23 May 2018].Google Scholar
Angouri, Jo. (2012). Managing disagreement in problem solving meeting talk. Journal of Pragmatics 44: 1565–79.CrossRefGoogle Scholar
Apte, Mahadev L. (1974). ‘Thank you’ and South Asian languages: A comparative sociolinguistic study. International Journal of the Sociology of Language 3: 6789.Google Scholar
Arndt, Horst & Janney, Richard W.. (1985). Politeness revisited: Cross-modal supportive strategies. IRAL 23(4): 281300.CrossRefGoogle Scholar
Arundale, Robert B. (2006). Face as relational and interactional: A communication framework for research on face, facework, and politeness. Journal of Politeness Research 2(2): 193216.Google Scholar
Austin, John L. (1962). How to Do Things with Words. London: Oxford University Press.Google Scholar
Avruch, Kevin. (1998). Culture and Conflict Resolution. Washington, DC: United States Institute of Peace Press.Google Scholar
Ayoko, Oluremi B., Ashkanasy, Neal M. & Jehn, Karen A. (eds.). 2014. Handbook of Conflict Management Research. Cheltenham: Edward Elgar.Google Scholar
Banks, James A. (2010). Multicultural education: characteristics and goals. In Banks, J. A. & MacGee Banks, C. A. (eds.), Multicultural Education. Issues and Perspectives. 7th ed., 332. New Jersey, NJ: Wiley.Google Scholar
Bargiela-Chiappini, Francesca & Harris, Sandra. (2006). Politeness at work: Issues and challenges. Journal of Politeness Research 2(1): 733.CrossRefGoogle Scholar
Barnlund, Dean C. & Yoshioka, Miho. (1990). Apologies: Japanese and American styles. International Journal of Intercultural Relations 14: 193206.CrossRefGoogle Scholar
Baxter, Leslie A. (1984). An investigation of compliance-gaining as politeness. Human Communication Research 10(3): 427–56.Google Scholar
Baxter, Leslie A. & Montgomery, Barbara M.. (1996). Relating. Dialogues and Dialectics. New York: Guildford Press.Google Scholar
Baxter, Leslie A. & Montgomery, Barbara M.. (1998). A guide to dialectical approaches to studying personal relationships. In Montgomery, B. M. & Baxter, L. A. (eds.), Dialectical Approaches to Studying Personal Relationships, 115. New York: Psychology Press.Google Scholar
Beebe, Leslie M. & Takahashi, Tomoko. (1989). Do you have a bag? Social status and patterned variation in second language acquisition. In Gass, S, Madden, C, Preston, D & Selinker, L (eds.), Variation in Second Language Acquisition. Vol.1: Discourse and Pragmatics, 103–25. Clevedon: Multilingual Matters.Google Scholar
Behfar, Kristin, Kern, Mary & Brett, Jeanne. (2006). Managing challenges in multicultural teams. In Chen, Y.-R. (ed.), National Culture and Groups: Research on Managing Groups and Teams Vol. 9, 233–62. Amsterdam: Elsevier.Google Scholar
Bergman, Marc L. & Kasper, Gabriele. (1993). Perception and performance in native and nonnative apology. In Kasper, G & Blum-Kulka, S (eds.), Interlanguage Pragmatics, 82107. New York: Oxford University Press.CrossRefGoogle Scholar
Berry, John W. (2004). Fundamental psychological processes in intercultural relations. In Lander, D, Bennett, J. M. & Bennett, M. J. (eds.), Handbook of Intercultural Training. Thousand Oaks, CA: Sage.Google Scholar
Berry, John W. (2019). Acculturation: A Personal Journey Across Cultures. Cambridge: Cambridge University Press. doi:10.1017/9781108589666.Google Scholar
Betancourt, Joseph R., Green, Alexander R., Emilio Carrillo, J & Park, Elyse R.. (2005). Cultural competence and health care disparities: Key perspectives and trends. Health Affairs 24(2): 499505. DOI 10.1377/hlthaff.24.2.499.CrossRefGoogle ScholarPubMed
Bilbow, Grahame. (1995). Requesting strategies in the cross-cultural business meeting. Pragmatics 5(1): 4555.Google Scholar
Blake, Robert R. & Mouton, Jane S.. (1964). The Managerial Grid. Houston, TX: Gulf.Google Scholar
Blommaert, Jan. (1991). How much culture is there in intercultural communication? In Blommaert, J & Verschueren, J (eds.), The Pragmatics of International & Intercultural Communication, 1331. Amsterdam: John Benjamins.CrossRefGoogle Scholar
Blum-Kulka, Shoshana. (1987). Indirectness and politeness in requests: Same or different? Journal of Pragmatics 11: 131–46.Google Scholar
Blum-Kulka, Shoshana. (1992). The metapragmatics of politeness in Israeli society. In Watts, R. J., Ide, S & Ehlich, K (eds.), Politeness in Language: Studies in Its History, Theory and Practice, 255–80. Berlin: Mouton de Gruyter.Google Scholar
Blum-Kulka, Shoshana & House, Juliane. (1989). Cross-cultural and situational variation in requesting behavior. In Blum-Kulka, S, House, J & Kasper, G (eds.), Cross-Cultural Pragmatics: Requests and Apologies, 123–54. Norwood, NJ: Ablex.Google Scholar
Blum-Kulka, Shoshana, House, Juliane & Kasper, Gabrielle (eds.). 1989. Cross-Cultural Pragmatics. Norwood, NJ: Ablex.Google Scholar
Blum-Kulka, Shoshana & Olshtain, Elite. (1984). Requests and apologies: A cross-cultural study of speech act realization patterns (CCSARP). Applied Linguistics 5(3): 196213.CrossRefGoogle Scholar
Bond, Michael H., Žegarac, Vladimir & Spencer-Oatey., Helen (2000). Culture as an explanatory variable: Problems and possibilities. In Spencer-Oatey, H (ed.), Culturally Speaking: Managing Rapport through Talk across Cultures, 4771. London: Continuum.Google Scholar
Bond, Michael Harris & Hwang, Kwang-Kuo. (1986). The social psychology of Chinese people. In Bond, M. H. (ed.), The Psychology of the Chinese People, 213–66. Hong Kong: Oxford University Press.Google Scholar
Bond, Michael Harris, Leung, Kwok, Au, Al, et al. (2004). Culture-level dimensions of social axioms and their correlates across 41 cultures Journal of Cross-Cultural Psychology 35(5): 548–70.Google Scholar
Bravo, Diana. (2008). (Im)politeness in Spanish-speaking socio-cultural contexts: Introduction. Pragmatics 18: 563–76.Google Scholar
Brett, Jeanne, Behfar, Kristin & Sanchez-Burks., Jeffrey (2014). Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation. In Ayoko, O. B., Ashkanasy, N. M. & Jehn, K. A. (eds.), Handbook of Conflict Management Research, 136–54. Cheltenham: Edward Elgar.Google Scholar
Breugelmans, Seger M. (2011). The relationship between individual and culture. In Van de Vijver, F. J. R., Chasiotis, A & Breugelmans, S. M. (eds.), Fundamental Questions in Cross-Cultural Psychology, 135–62. Cambridge: Cambridge University Press.Google Scholar
Brewer, Marilynn B. (2010). Social identity complexity and acceptance of diversity. In Crisp, R. J. (ed.), The Psychology of Social and Cultural Diversity, 1133. Oxford: Blackwell.Google Scholar
Brewer, Marilynn B. & Gardner, Wendi. (1996). Who is this ‘we’? Levels of collective identity and self representations. Journal of Personality and Social Psychology 71(1): 8393.Google Scholar
British Council. (2014). Integration of International Students: A UK Perspective. London: British Council.Google Scholar
Bronfenbrenner, Urie. (1979). The Ecology of Human Development: Experiments by Nature and Design. Cambridge, MA: Harvard University Press.Google Scholar
Brown, Barbara B., Werner, Carol M. & Altman, Irwin. (1998). Choice points for dialecticians: A dialectical–transactional perspective on close relationships. In Montgomery, B. M. & Baxter, L. A. (eds.), Dialectical Approaches to Studying Personal Relationships, 137–54. New York: Psychology Press.Google Scholar
Brown, Penelope & Fraser, Colin. (1979). Speech as a marker of situation. In Scherer, K. R. & Giles, H (eds.), Social Markers in Speech, 3362. Cambridge: Cambridge University Press.Google Scholar
Brown, Penelope & Levinson, Stephen C.. (1987). Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press [originally published as Universals in Language Usage: Politeness Phenomenon, in Esther Goody (ed.), Questions and Politeness: Strategies in Social Interaction, pp. 56–289 (Cambridge: Cambridge University Press, 1978)].Google Scholar
Brown, Roger & Gilman, A. (1960). Pronouns of power and solidarity. In Sebeok, T. A. (ed.), Style in Language, 253–76. Cambridge, MA: MIT Press.Google Scholar
Brown, Roger & Gilman, A. (1972). Pronouns of power and solidarity. In Giglioli, P. P. (ed.), Language and Social Context 252–82. Harmondsworth: Penguin Books [originally published in T. A. Sebeok (ed.), Style in Language, pp. 253–76 (Cambridge, MA: MIT Press, 1960)].Google Scholar
Bryan, Eric Shane. (2013). Indirect aggression: A pragmatic analysis of the quarrel of the Queens in Volsungasaga, (thorn)i(eth)reks Saga, and Das Nibelungenlied. Neophilologus 97(2): 349365.CrossRefGoogle Scholar
Buchtel, Emma E., Ma, Paolo P. L. & Guan, Yanjun. (2019). Assessing the similarity of injunctive norm profiles across different social roles: The effect of closeness and status in the USA and P. R. China. Journal of Cross-Cultural Psychology 50(10): 1140–60.Google Scholar
Burgoon, Judee K. & Ebesu, Amy S. Hubbard, . (2005). Cross-cultural and intercultural applications of expectancy violations theory and interaction adaptation theory. In Gudykunst, W. B. (ed.), Theorizing about Intercultural Communication, 149–71. Thousand Oaks, CA: Sage.Google Scholar
Butterfield, Lee D., Borgen, William A., Amundson, Norman E. & Malio, Asa-Sophia T. (2005). Fifty years of the critical incident technique: 1954–2004 and beyond. Qualitative Research 5(4): 475497.CrossRefGoogle Scholar
Caprar, Dan V., Devinney, Timothy M., Kirkman, Bradley L. & Caligiuri, Paula. (2015). Conceptualizing and measuring culture in international business and management: From challenges to potential solutions. Journal of International Business Studies 46: 1011–27.Google Scholar
Carroll, Raymonde. (1987). Cultural Misunderstandings: The French–American Experience. London: University of Chicago Press.Google Scholar
Casmir, Fred L. (1999). Foundations for the study of intercultural communication based on a third-culture building model. International Journal of Intercultural Relations 23(1): 91116. doi.org/10.1016/S0147-1767(98)00027–3.Google Scholar
Centola, Damon, González-Avella, Juan Carlos, Eguíluz, Víctor M & Miguel, Maxi San. (2007). Homophily, cultural drift, and the co-evolution of cultural groups. Journal of Conflict Resolution 51(6): 905929.Google Scholar
Chang, Wei-Lin Melody & Haugh, Michael. (2011a). Evaluations of im/politeness of an intercultural apology. Intercultural Pragmatics 8(3): 411442. DOI 10.1515/IPRG.2011.019.Google Scholar
Chang, Wei-Lin Melody & Haugh, Michael. (2011b). Strategic embarrassment and face threatening in business interactions. Journal of Pragmatics 43: 2948–63.CrossRefGoogle Scholar
Chao, Georgia T. & Moon, Henry. (2005). The cultural mosaic: A metatheory for understanding the complexity of culture. Journal of Applied Psychology 90(6): 1128–40. DOI:10.1037/0021-9010.90.6.1128.Google Scholar
Chapman, Gary. (2010). The 5 Love Languages: The Secret to Love that Lasts. Chicago: Northfields Publishing.Google Scholar
Chell, Elizabeth. (2004). Critical incident technique. In Cassell, C & Symon, G (eds.), Essential Guide to Qualitative Methods in Organizational Research, 4560. London: Sage.Google Scholar
Chen, Guo-ming & Starosta, William J.. (2005). Foundations of Intercultural Communication. 2nd ed. Lanham, MD: University Press of America.Google Scholar
Chen, Rong. (1993). Responding to compliments: A contrastive study of politeness strategies between American English and Chinese speakers. Journal of Pragmatics 20: 4975.Google Scholar
Chen, Rong, Lin, He & Chunmei, Hu. (2013). Chinese requests: In comparison to American and Japanese requests and with reference to the ‘East–West divide’. Journal of Pragmatics 55: 140–61.Google Scholar
Chen, Xiao-Ping & Chen, Chao C.. (2004). On the intricacies of the Chinese Guanxi: A process model of guanxi development. Asia Pacific Journal of Management 21(3): 305324. https://0-doi-org.pugwash.lib.warwick.ac.uk/10.1023/B:APJM.0000036465.19102.d5.Google Scholar
Chen, Yifeng, Tjosvold, Dean & Su, Fang Sophia. (2005). Goal interdependence for working across cultural boundaries: Chinese employees with foreign managers. International Journal of Intercultural Relations 29: 429–47.CrossRefGoogle Scholar
Chew, Irene K. H. & Lim, Christopher. (1995). A Confucian perspective on conflict resolution. International Journal of Human Resource Management 6(1): 143–57.Google Scholar
Chrobot-Mason, Donna, Ruderman, Marian N., Weber, Todd J. & Ernst, Chris. (2009). The challenge of leading on unstable ground: Triggers that activate social identity faultlines. Human Relations 62(11): 1763–94.CrossRefGoogle Scholar
Chrobot-Mason, Donna, Ruderman, Marian N., Weber, Todd J., Ohlott, Patricia & Dalton, Maxine A.. (2007). Illuminating a cross-cultural leadership challenge: When identity groups collide. International Journal of Human Resource Management 18(11): 2011–36.Google Scholar
Cialdini, Robert B. (2007). Descriptive social norms as underappreciated sources of social control. Psychometrika 72(2): 263–8.CrossRefGoogle Scholar
Cialdini, Robert B. (2012). The focus theory of normative conduct. In Van Lange, P. A. M., Kruglanski, A. W. & Higgins, E. T. (eds.), Handbook of Theories of Social Psychology. Vol. 2, 295312. London: Sage.CrossRefGoogle Scholar
Clackworthy, Dennis. (1996). Training Germans and Americans in conflict management. In Berger, M (ed.), Cross-cultural Team Building: Guidelines for More Effective Communication and Negotiation, 91100. London: McGraw Hill.Google Scholar
Clark, Herbert H. & French, J. Wade. (1981). Telephone goodbyes. Language in Society 10(1): 119.Google Scholar
Clarke, John & Newman, Janet. (2017). ‘People in this country have had enough of experts’: Brexit and the paradoxes of populism. Critical Policy Studies 11(1): 101–16.Google Scholar
Cohen, Alix A. (2008). The ultimate Kantian experience: Kant on dinner parties. History of Philosophy Quarterly 25(4): 315–36.Google Scholar
Cohen, Andrew D. & Olshtain, Elite. (1985). Comparing apologies across languages. In Jankowsky, K. R. (ed.), Scientific and Humanistic Dimensions of Language: A Festschrift for Robert Lado, 175–84. Amsterdam: John Benjamins.Google Scholar
Cope, Jason & Watts, Gerald. (2000). Learning by doing: An exploration of experience, critical incidents and reflection in entrepreneurial learning. International Journal of Entrepreneurial Behaviour and Research 6(3): 104–24.Google Scholar
Coulmas, Florian. (1981). ‘Poison to your soul’: Thanks and apologies contrastively viewed. In Coulmas, F (ed.), Conversational Routine, 6991. The Hague: Mouton.Google Scholar
Coupland, Nikolas. (1995). Accommodation theory. In Verschueren, J, Ostman, J.-O. & Blommaert, J (eds.), Handbook of Pragmatics Manual, 21–6. Amsterdam: John Benjamins.Google Scholar
Coupland, Nikolas, Coupland, Justine, Giles, Howard & Henwood, Karen. (1988). Accommodating the elderly: Invoking and extending a theory. Language in Society 17: 141.CrossRefGoogle Scholar
Craig, Robert T., Tracy, Karen & Spisak, Frances. (1986). The discourse of requests: Assessment of a politeness approach. Human Communication Research 12(4): 437–68.CrossRefGoogle Scholar
Cuervo-Cazurra, Alvaro. (2016). Corruption in international business. Journal of World Business 51(1): 3549. doi.org/10.2139/ssrn.2967999.Google Scholar
Culpeper, Jonathan. (2010). Conventionalised impoliteness formulae. Journal of Pragmatics 42: 32323245.Google Scholar
Culpeper, Jonathan. (2011a). Impoliteness: Using Language to Cause Offence. Cambridge: Cambridge University Press.CrossRefGoogle Scholar
Culpeper, Jonathan. (2011b). Politeness and impoliteness. In Aijmer, K & Andersen, G (eds.), Handbooks of Pragmatics, Vol. 5 Pragmatics of Society, 391436. Berlin: Mouton de Gruyter.Google Scholar
Culpeper, Jonathan. (2017). The influence of Italian manners on politeness in England, 1550–1620. Journal of Historical Pragmatics 18(2): 195213.Google Scholar
Culpeper, Jonathan & Hardaker, Claire. (2017). (Im)politeness. In Culpeper, J, Haugh, M & Kádár, D. Z. (eds.), The Palgrave Handbook of Linguistic (Im)politeness, 199225. https://doi.org/10.1057/978–1-137–37508-7_9. London: Palgrave Macmillan.Google Scholar
Culpeper, Jonathan, Haugh, Michael & Kádár, Dániel Z. (2017). Introduction. In Culpeper, J, Haugh, M & Kádár, D. Z. (eds.), The Palgrave Handbook of Linguistic (Im)Politeness, 18. London: Palgrave Macmillan.Google Scholar
Culpeper, Jonathan & Kan, Qian. (2019). Communicative styles, rapport, and student engagement: An online peer mentoring scheme. Online first, https://doi.org/10.1093/applin/amz035. Applied Linguistics.Google Scholar
Curtis, Elan, Jones, Rhys, Tipene-Leach, David, Walker, Curtis, Loring, Belinda, Paine, Sarah-Jane & Reid, Papaarangi. (2019). Why cultural safety rather than cultural competency is required to achieve health equity: A literature review and recommended definition. International Journal for Equity in Health 18(174): 117. https://doi.org/10.1186/s12939-019–1082-3.CrossRefGoogle ScholarPubMed
D’Andrade, Roy G. (1984). Cultural meaning systems. In Shweder, R. A. & LeVine, R. A. (eds.), Culture Theory: Essays on Mind, Self and Emotion, 88119. Cambridge: Cambridge University Press.Google Scholar
Damari, Rebecca Rubin. (2010). Intertextual stancetaking and the local negotiation of cultural identities by a binational couple. Journal of Sociolinguistics 14(5): 609–29.CrossRefGoogle Scholar
Darley, John M. & Bibb Latané. (1968). Bystander intervention in emergencies: Diffusion of responsibility. Journal of Personality and Social Psychology 8(4): 377–83.Google Scholar
Davies, Bethan L. (2018). Evaluating evaluations: What different types of metapragmatic behaviour can tell us about participants’ understandings of the moral order. Journal of Politeness Research 14(1): 121–51. https://doi.org/10.1515/pr-2017–0037.CrossRefGoogle Scholar
Deardorff, Darla K. (2009). Synthesizing conceptualizations of intercultural competence. In Deardorff, D. K. (ed.), The Sage Handbook of Intercultural Competence, 264–9. Los Angeles: Sage.Google Scholar
Deardorff, Darla K. (2020). Manual for Developing Intercultural Competencies: Story Circles. Paris and Abingdon, UK: UNESCO and Routledge.Google Scholar
Debray, Carolin & Spencer-Oatey, Helen. (submitted). Interactional strategies for constructing good situated relations.Google Scholar
Deutsch, Morton. (1990). Sixty years of conflict. International Journal of Conflict Management 1(3): 237–63.Google Scholar
Deutschmann, Mats. (2003). Apologising in British English. Umea, Sweden: Umea University.Google Scholar
Devinney, M. Timothy, Bradley Kirkman, L, Dan Caprar, V & Paula, Caligiuri (eds.). (2015). Special Issue: What Is Culture and How Do We Measure It? Journal of International Business Studies, 46(9), 10111130.Google Scholar
DiStefano, Joseph & Maznevski, Martha. (2000). Creating value with diverse teams in global management. Organizational Dynamics 29(1): 4563.Google Scholar
Domenici, Kathy & Littlejohn, Stephen W.. (2006). Facework: Bridging Theory and Practice. Thousand Oaks, CA: Sage.Google Scholar
Dorjee, Tenzin, Baig, Noorie & Ting-Toomey., Stella (2013). A social ecological perspective on understanding ‘honor killing’: An intercultural moral dilemma. Journal of Intercultural Communication Research 42(1): 121.Google Scholar
Steve., Duck (ed.) 1993. Social Context and Relationships. Newbury Park: Sage.Google Scholar
Dunn, Cynthia D. (2011). Formal forms or verbal strategies? Politeness theory and Japanese business etiquette training. Journal of Pragmatics 43: 3643–54.Google Scholar
Earley, P. Christopher, Gibson, Cristina B. & Chen, Chao C.. (1999). ‘HOW DID I DO?’ versus ‘HOW DID WE DO?’ Cultural contrasts of performance feedback use and self-efficacy. Journal of Cross-Cultural Psychology 30(5): 594619.Google Scholar
Ebrey, Patricia. (1985). T’ang guides to verbal etiquette. Harvard Journal of Asiatic Studies 45(2): 581613.Google Scholar
Economidou-Kogetsidis, Maria. (2016). Variation in evaluations of the (im)politeness of emails from L2 learners and perceptions of the personality of their senders. Journal of Pragmatics 106: 119.Google Scholar
Eelen, Gino. (2001). A Critique of Politeness Theories. Manchester: St Jerome.Google Scholar
Ekman, Paul & Friesen, Wallace V.. (1969). The repertoire of nonverbal behavior: Categories, origins, usage, and coding. Semiotica 1: 4998.CrossRefGoogle Scholar
Epley, Kelly M. (2015). Care ethics and Confucianism: Caring through Li Hypatia: A Journal of Feminist Philosophy 30(4): 881–96.CrossRefGoogle Scholar
Escandel-Vidall, Victoria. (2004). Norms and principles: Putting social and cognitive pragmatics together. In Márquez-Reiter, R & Placencia, M. E. (eds.), Current Trends in the Pragmatics of Spanish, 347–72. Amsterdam: John Benjamins.Google Scholar
Fehr, Ryan & Gelfand, Michele J.. (2010). When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness. Organizational Behavior and Human Decision Processes 113(1): 3750.Google Scholar
Firth, Alan. (1996). The discursive accomplishment of normality: On ‘lingua franca’ English and conversation analysis. Journal of Pragmatics 26: 237–59.Google Scholar
Firth, Raymond. (1972). Verbal and bodily rituals of greeting and parting. In La Fontaine, J. S. (ed.), The Interpretation of Ritual, 138. London: Tavistock.Google Scholar
Fischer, Ronald. (2009). Where is culture in cross-cultural research? An outline of a multilevel research process for measuring culture as a shared meaning system. International Journal of Cross Cultural Management 9(1): 2549.Google Scholar
Fischer, Ronald & Schwartz, Shalom H.. (2011). Whence differences in value priorities? Individual, cultural, or artifactual sources. Journal of Cross-Cultural Psychology 42(7): 1127–44.CrossRefGoogle Scholar
Fisher, Ronald J. (2014). Intergroup conflict. In Coleman, P. T., Deutsch, M & Marcus, E. C. (eds.), The Handbook of Conflict Resolution: Theory and Practice, 230–52. San Francisco, CA: John Wiley.Google Scholar
FitzGerald, Helen. (2003). How Different Are We? Spoken Discourse in Intercultural Communication. Clevedon: Multilingual Matters.Google Scholar
Flanagan, John C. (1954). The critical incident technique. Psychological Bulletin 51(4): 327–58.Google Scholar
Fowler, Sandra M. & Mumford, Monica G. (eds.). 1995. Intercultural Sourcebook: Cross-Cultural Training Methods. Vol. 1. Yarmouth, ME: Intercultural Press.Google Scholar
Fox, Kate. (2005). Watching the English: The Hidden Rules of English Behaviour. London: Hodder & Stoughton.Google Scholar
Fraser, Bruce. (1981). On apologizing. In Coulmas, F (ed.), Conversational Routine, 259–71. The Hague: Mouton.Google Scholar
Fraser, Bruce. (1990). Perspectives on politeness. Journal of Pragmatics 14(2): 219–36.Google Scholar
Fraser, Bruce & Nolan, William. (1981). The association of deference with linguistic form. In Walters, J (ed.), The Sociolinguistics of Deference & Politeness, 93111. Special issue (27) International Journal of the Sociology of Language. The Hague: Mouton.Google Scholar
Freedman, Gili, Burgoon, Erin M., Ferrell, Jason D., Pennebaker, James W. & Beer, Jennifer S.. (2017). When saying sorry may not help: The impact of apologies on social rejections. Frontiers in Psychology 11 August, https://doi.org/10.3389/fpsyg.2017.01375.Google Scholar
French, John R. P. & Raven, Bertram. (1959). The bases of social power. In Cartwright, D (ed.), Studies in Social Power, 150–67. Ann Arbor, MI: University of Michigan Press.Google Scholar
Fujio, Misa. (2004). Silence during intercultural communication: A case study. Corporate Communications 9(4): 331–9.CrossRefGoogle Scholar
Fukushima, Saeko. (2009). Evaluation of politeness: Do the Japanese evaluate attentiveness more positively than the British?. Pragmatics 19(4): 501–51.Google Scholar
Fukushima, Saeko. (2013). Evaluation of (im)politeness: A comparative study among Japanese students, Japanese parents and American students on evaluation of attentiveness. Pragmatics 23(2): 275–99.Google Scholar
Fukushima, Saeko & Haugh, Michael. (2014). The role of emic understandings in theorizing im/politeness: The metapragmatics of attentiveness, empathy and anticipatory inference in Japanese and Chinese. Journal of Pragmatics 74: 165–79.CrossRefGoogle Scholar
Gangone, Andreea-Daniela. (2010). Ethical issues in international business. USV Annals of Economics & Public Administration 10: 189–99.Google Scholar
Garfinkel, Harold. (1964). Studies of the routine grounds of everyday activities. Social Problems 11(3): 225–50.Google Scholar
Geertz, Clifford. (1973). The Interpretation of Cultures. London: Hutchinson.Google Scholar
Gelfand, Michele J. (2018). Rule Makers, Rule Breakers. London: Robinson.Google Scholar
Gelfand, Michele J., Erez, Miriam & Aycan, Zeynep. (2007). Cross-cultural organizational behavior. Annual Review of Psychology 58: 479514.Google Scholar
Gelfand, Michele J., Nishii, Lisa H. & Raver, Jana L.. (2006). On the nature and importance of cultural tightness–looseness. Journal of Applied Psychology 9(6): 1225–44.Google Scholar
Gelfand, Michele J., Raver, Jana L., Nishii, Lisa H., et al. (2011). Differences between tight and loose cultures: A 33-nation study. Science 332: 1100–4.Google Scholar
Georgakopoulou, Alexandra. (2001). Arguing about the future: On indirect disagreements in conversation. Journal of Pragmatics 33(13): 1881–1900.Google Scholar
Georgakopoulou, Alexandra. (2013). Small stories and identities analysis as a framework for the study of im/politeness-in-interaction. Journal of Politeness Research 9(1): 5574.Google Scholar
Giles, Howard. (1973). Accent mobility: A model and some data. Anthropological Linguistics 15: 87105.Google Scholar
Goffman, Erving. (1967). Interaction Ritual: Essays on Face-to-Face Behaviour. New York: Pantheon.Google Scholar
Goffman, Erving. (1971). Relations in Public. New York: Harper.Google Scholar
Goffman, Erving. (1974). Frame Analysis: An Essay on the Organization of Experience. New York: Harper & Row.Google Scholar
Goffman, Erving. (1981). Forms of talk. Philadelphia, PA: University of Pennsylvania Press.Google Scholar
Goodenough, Ward H. (1964). Cultural anthropology and linguistics. In Hymes, D (ed.), Language in Culture and Society, 3639. New York: Harper & Row.Google Scholar
Goodwin, Charles & Duranti, Alessandro. (1992). Rethinking context: An introduction. In Duranti, A & Goodwin, C (eds.), Rethinking Context: Language as an Interactive Phenomenon, 142. Cambridge: Cambridge University Press.Google Scholar
Graham, Jesse, Haidt, Jonathan, Koleva, Spassena, et al. (2013). Moral foundations theory: The pragmatic validity of moral pluralism. Advances in Experimental Social Psychology 47: 55130.CrossRefGoogle Scholar
Graham, Jesse, Haidt, Jonathan, Motyl, Matt, Meindl, Peter, Iskiwitch, Carol & Mooijman, Marlon. (2018). Moral foundations theory. In Gray, K & Graham, J (eds.), Atlas of Moral Psychology, 211–22. New York: Guilford Press.Google Scholar
Graham, John L. & Herberger, Roy A.. (1983). Negotiators abroad – Don’t shoot from the hip. Harvard Business Review 61(July/August): 160–8.Google Scholar
Grainger, Karen. (2004). Verbal play on the hospital ward: Solidarity or power? Multilingua 23(1–2): 3959.Google Scholar
Grainger, Karen & Mills, Sara. (2016). Directness and Indirectness across Cultures. Basingstoke: Palgrave Macmillan.Google Scholar
Gray, Kurt & Jesse, Graham (eds.). 2018. Atlas of Moral Psychology. New York: Guilford Press.Google Scholar
Grice, H. Paul. (1989). Studies in the Way of Words (the William James Lectures). Cambridge, MA: Harvard University Press [first published 1975].Google Scholar
Grieve, Averil. (2010). ‘Aber ganz ehrlich’: Differences in episodic structure, apologies and truth-orientation in German and Australian workplace telephone discourse. Journal of Pragmatics 42: 190219.CrossRefGoogle Scholar
Griffin, Em. (2012). A First Look at Communication Theory. Eighth Edition. New York: McGraw Hill.Google Scholar
Gu, Yueguo. (1990). Politeness phenomena in modern Chinese. Journal of Pragmatics 14: 237–57.CrossRefGoogle Scholar
Gudykunst, William B. (2004). Bridging Differences: Effective Intergroup Communication. 4th ed. London: Sage.Google Scholar
Gudykunst, William B., Matsumoto, Yuko, Ting-Toomey, Stella, Nishida, Tsukasa, Kim, Kwangsu & Heyman, Sam. (1996). The influence of cultural individualism-collectivism, self construals, and individual values on communication styles across cultures. Human Communication Research 22(4): 510–43.Google Scholar
Gudykunst, William B., Ting-Toomey, Stella & Chua, Elizabeth. (1988). Culture and Interpersonal Communication. Thousand Oaks, CA: Sage.Google Scholar
Guirdham, Maureen. (1999). Communicating across Cultures. Basingstoke: Palgrave.Google Scholar
Günthner, Susanne. (2008). Negotiating rapport in German–Chinese conversation. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 207–26. London: Continuum.Google Scholar
Haidt, Jonathan & Graham, Jesse. (2007). When morality opposes justice: Conservatives have moral intuitions that liberals may not recognize. Social Justice Research 20(1): 98116.CrossRefGoogle Scholar
Haidt, Jonathan & Kesebir, Selin. (2010). Morality. In Fiske, S, Gilbert, D & Lindzey, G (eds.), Handbook of Social Psychology. 5th ed., 797852. New Jersey: John Wiley.Google Scholar
Hall, Edward T. (1976). Beyond Culture. New York: Doubleday.Google Scholar
Hall, Joan Kelly. (2002). Teaching and Researching Language and Culture. London: Longman.Google Scholar
Handford, Michael, Van Maele, Jan, Matous, Petr & Maemura, Yu. (2019). Which culture? A critical analysis of intercultural communication in engineering education. Journal of Engineering Education 108(2): 161–77.Google Scholar
Harrison, Neil & Peacock, Nicola. (2010). Cultural distance, mindfulness and passive xenophobia: using Integrated Threat Theory to explore home higher education students’ perspectives on ‘internationalisation at home’. British Educational Research Journal 36(5): 877902.Google Scholar
Haugh, Michael. (2005). The importance of ‘place’ in Japanese politeness: Implications for cross-cultural and intercultural analyses. Intercultural Pragmatics 2(1): 4168.Google Scholar
Haugh, Michael. (2007a). The co-constitution of politeness implicature in conversation. Journal of Pragmatics 39: 84110.Google Scholar
Haugh, Michael. (2007b). The discursive challenge to politeness research: An interactional alternative. Journal of Politeness Research 3(2): 295317.Google Scholar
Haugh, Michael. (2008). Intention in pragmatics. Intercultural Pragmatics 5(2): 99110.Google Scholar
Haugh, Michael. (2010). Intercultural (im)politeness and the micro-macro issue. In Trosborg, A (ed.), Pragmatics across Languages and Cultures, 139–66. Berlin: Mouton de Gruyter.Google Scholar
Haugh, Michael. (2011). Humour, face and im/politeness in getting acquainted. In Davies, B. L., Haugh, M & Merrison, A. J. (eds.), Situated Politeness, 165–84. London: Bloomsbury.Google Scholar
Haugh, Michael. (2013a). Im/politeness, social practice and the participation order. Journal of Pragmatics 58: 5272.Google Scholar
Haugh, Michael. (2013b). Speaker meaning and accountability in interaction. Journal of Pragmatics 48(1): 4156.Google Scholar
Haugh, Michael. (2015a). Im/Politeness Implicatures. Berlin: De Gruyter.CrossRefGoogle Scholar
Haugh, Michael. (2015b). Impoliteness and taking offence in initial interactions. Journal of Pragmatics 86: 3642.Google Scholar
Haugh, Michael. (2015c). ‘Just kidding’: Teasing and claims of non-serious intent. Journal of Pragmatics 95: 120–36.Google Scholar
Haugh, Michael & Carbaugh, Donal. (2015). Self-disclosure in initial interactions amongst speakers of American and Australian English. Multilingua 34(4): 461–93. doi.org/10.1515/multi-2014–0104.Google Scholar
Haugh, Michael & Chang, Melody. (2019). ‘The apology seemed (in)sincere’: Variations in the perceptions of (im)politeness. Journal of Pragmatics 142: 207–22.Google Scholar
Haugh, Michael &Melody Chang, Wei-Lin. (2015). Understanding im/politeness across cultures: An interactional approach to raising sociopragmatic awareness. IRAL 53(4): 389414.Google Scholar
Haugh, Michael & Kádár, Dániel Z. (2017). Intercultural (im)politeness. In Culpeper, J, Haugh, M & Kádár, D. Z. (eds.), The Palgrave Handbook of Linguistic (Im)Politeness, 601–32. London: Palgrave Macmillan.Google Scholar
Haverkate, Henk. (1988). Toward a typology of politeness strategies in communicative interaction. Multilingua 7(4): 385409.CrossRefGoogle Scholar
Held, Gudrun. (1992). Politeness in linguistic research. In Watts, R. J., Ide, S & Ehlich, K (eds.), Politeness in Language, 131–54. Berlin: Mouton de Gruyter.Google Scholar
Herbert, Robert K. & Straight, H. Stephen. (1989). Compliment-rejection versus compliment-avoidance: Listener-based versus speaker-based pragmatic strategies. Language & Communication 9(1): 3547.Google Scholar
Hernández López, Mariola. (2012). When health matters: The display of emotions as relational practice in genre-based cross-cultural contexts. ES. Revista de Filologia Inglesa 33: 115–41.Google Scholar
Hill, Beverly, Ide, Sachiko, Ikuta, Shoko, Kawasaki, Akiko & Ogino, Tsunao. (1986). Universals of linguistic politeness: Quantitative evidence from Japanese and American English. Journal of Pragmatics 10: 347–71.Google Scholar
Hills, Michael D. (2002). Kluckhohn and Strodtbeck’s Values Orientation Theory. Online Readings in Psychology and Culture 4.Google Scholar
Hinds, Pamela, Neeley, Tsedal B. & Cramton, Catherine Durnell. (2014). Language as a lightning rod: Power contests, emotion regulation, and subgroup dynamics in global teams. Journal of International Business Studies 45: 536–61.Google Scholar
Hinton, Perry. (2016). The Perception of People: Integrating Cognition and Culture. London: Routledge.Google Scholar
Ho, David Yau-fai. (1976). On the concept of face. American Journal of Sociology 81(4): 867–84.CrossRefGoogle Scholar
Ho, David Yau-Fai. (1994). Face dynamics: From conceptualization to measurement. In Ting-Toomey, S (ed.), The Challenge of Facework, 269–86. New York: State University of New York Press.Google Scholar
Hofstede, Geert. (1991). Cultures and Organizations: Software of the Mind. London: HarperCollinsBusiness.Google Scholar
Hofstede, Geert. (2001). Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations. 2nd ed. London: Sage.Google Scholar
Hogg, Michael A. & Vaughan, Graham M.. (2002). Social Psychology. 3rd ed. Harrow: Prentice Hall.Google Scholar
Holliday, Adrian. (2011). Intercultural Communication and Ideology London: Sage.CrossRefGoogle Scholar
Holliday, A. (2019). Understanding Intercultural Communication. Negotiating a Grammar of Culture. 2nd ed. Abingdon: Routledge.Google Scholar
Holmes, Janet. (2003). Complimenting: A positive politeness strategy. In Bratt Paulston, C & Tucker, G. R. (eds.), Sociolinguistics: The Essential Readings, 177–95. Oxford: Blackwell.Google Scholar
Holmes, Janet. (2018). Negotiating the cultural order in New Zealand workplaces. Language in Society 47(1): 3356.Google Scholar
Holmes, Janet & Marra, Meredith. (2002). Having a laugh at work: How humour contributes to workplace culture. Journal of Pragmatics 34: 16831710.CrossRefGoogle Scholar
Holmes, Janet & Marra, Meredith. (2004). Relational practice in the workplace: Women’s talk or gendered discourse? Language in Society 33: 377398.Google Scholar
Holmes, Janet & Marra, Meredith. (2011). Politic talk in ethnicised workplaces. In Davies, B. L., Haugh, M & Merrison, A. J. (eds.), Situated Politeness, 2752. London: Bloomsbury.Google Scholar
Holmes, Janet, Marra, Meredith & Vine, Bernadette. (2011). Leadership, Discourse, and Ethnicity. Oxford: Oxford University Press.Google Scholar
Holmes, Janet, Marra, Meredith & Vine, Bernadette. (2012). Politeness and impoliteness in ethnic varieties of New Zealand English. Journal of Pragmatics 44: 1063–76.Google Scholar
Holmes, Janet & Stubbe, Maria. (2015). Power and Politeness in the Workplace. 2nd ed. Abingdon, UK: Routledge.CrossRefGoogle Scholar
Hong, Ying-yi. (2009). A dynamic constructivist approach to culture: Moving from describing culture to explaining culture. In Wyer, R. S., Chiu, C.-y. & Hong, Y.-y. (eds.), Understanding Culture: Theory, Research, and Application, 323. New York: Psychology Press.Google Scholar
Hong, Ying-yi, Morris, Michael W., Chiu, Chi-yue & Verónica, Benet-Martínez. (2000). Multicultural minds: A dynamic constructivist approach to culture and cognition. American Psychologist 55(7): 709–20.Google Scholar
House, Juliane. (1989). Politeness in English and German: The functions of please and Bitte. In Blum-Kulka, S, House, J & Kasper, G (eds.), Cross-Cultural Pragmatics: Requests & Apologies, 96119. Norwood, NJ: Ablex.Google Scholar
House, Juliane. (2000). Understanding misunderstanding: A pragmatic-discourse approach to analysing mismanaged rapport in talk across cultures. In Spencer-Oatey, H (ed.), Culturally Speaking: Managing Rapport through Talk across Cultures, 145–64. London: Continuum.Google Scholar
House, Juliane. (2003). Misunderstanding in intercultural university encounters. In House, J, Kasper, G & Ross, S (eds.), Misunderstanding in Social Life: Discourse Approaches to Problematic Talk, 2256. London: Pearson Education.Google Scholar
House, Juliane. (2006). Communicative styles in English and German. European Journal of English Studies 10(3): 249–67.Google Scholar
House, Juliane. (2012). (Im)politeness in cross-cultural encounters. Language and Intercultural Communication 12(4): 284301.Google Scholar
House, Robert J., Hanges, Paul J., Javidan, Mansour, Dorfman, Peter W. & Vipin, Gupta (eds.). 2004. Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies. London: Sage.Google Scholar
Hu, Hsien Chin. (1944). The Chinese concepts of ‘face’. American Anthropologist 46: 4564.Google Scholar
Hu, Wenzhong & Grove, Cornelius. (1999). Encountering the Chinese: A Guide for Americans. 2nd ed. Boston: Intercultural Press.Google Scholar
Huebner, Bryce, Lee, James J. & Hauser, Marc D.. (2010). The moral-conventional distinction in mature moral competence. Journal of Cognition and Culture 10(1): 126.Google Scholar
Hutchby, Ian. (2008). Participants’ orientations to interruptions, rudeness and other impolite acts in talk-in-interaction. Journal of Politeness Research 4(2): 221–41.Google Scholar
Hwang, Hyisung C. & Matsumoto, David. (2016). Emotional expression. In Abell, C (ed.), The Expression of Emotion: Philosophical, Psychological and Legal Perspectives, 137–56. Cambridge: Cambridge University Press.Google Scholar
Hwang, Kwang-Kuo. (1997). Guanxi and mientze: conflict resolution in Chinese society. Intercultural Communication Studies 7(1): 17–38).Google Scholar
Hymes, Dell. (1972). Models of the interaction of language and social life. In Gumperz, J & Hymes, D (eds.), Directions in Sociolinguistics, 3571. New York: Holt, Rinehart & Winston.Google Scholar
Ide, Risako. (1998). ‘Sorry for your kindness’: Japanese interactional ritual in public discourse. Journal of Pragmatics 29: 509–29.Google Scholar
Ide, Sachiko. (1989). Formal forms and discernment: Two neglected aspects of universals of linguistic politeness. Multilingua 8(2/3): 223–48.Google Scholar
Ingelhart, Ronald. (1997). Modernization and Postmodernizaton: Cultural, Economic, and Political Change in 43 Societies. Princeton, NJ: Princeton University Press.CrossRefGoogle Scholar
Ishihara, Noriko & Cohen, Andrew D.. (2010). Teaching and Learning Pragmatics: Where Language and Culture Meet. Harlow: Longman.Google Scholar
Jackson, Jane. (2014). Introducing Language and Intercultural Communication. London: Routledge.Google Scholar
Janoff-Bulman, Ronnie & Carnes, Nate C.. (2018). The model of moral motives: A map of the moral domain. In Gray, K & Graham, J (eds.), Atlas of Moral Psychology, 223–30. New York: Guilford Press.Google Scholar
Kádár, Dániel Z. (2007). Terms of (Im)Politeness: On the Communicational Properties of Traditional Chinese (Im)polite Terms of Address. Budapest: Eotvos Lorand University Press.Google Scholar
Kádár, Dániel Z. (2017). Politeness, Impoliteness and Ritual: Maintaining the Moral Order in Interpersonal Interaction. Cambridge: Cambridge University Press.Google Scholar
Kádár, Dániel Z. & Culpeper, Jonathan. (2010). Historical (im)politeness research: An introduction. In Culpeper, J & Kádár, D. Z. (eds.), Historical (Im)Politeness, 836. Bern: Peter Lang.Google Scholar
Kádár, Dániel Z. & Haugh, Michael. (2013). Understanding Politeness. Cambridge: Cambridge University Press.Google Scholar
Kádár, Dániel Z., Haugh, Michael & Melody, W. L. Chang. (2013). Aggression and perceived national face threats in Mainland Chinese and Taiwanese discussion boards. Multilingua 32(3): 343–72.Google Scholar
Kádár, Dániel Z. & House, Juliane. (forthcoming-a). Cross-Cultural Pragmatics. Cambridge: Cambridge University Press.Google Scholar
Kádár, Dániel Z. & House, Juliane. (forthcoming-b). Offensiveness and (de)escalation in mediatised rites of aggression Language & Communication.Google Scholar
Kádár, Dániel Z. & House, Juliane. (020). Ritual frames: A contrastive pragmatic approach. Pragmatics 30(1): 142–168.Google Scholar
Kádár, Dániel Z. & Márquez-Reiter, Rosina. (2015). (Im)politeness and (im)morality: Insights from intervention. Journal of Politeness Research 11(2): 239–60.Google Scholar
Kádár, Dániel Z., Ning, Puyu & Ran, Yongping. (2018). Public ritual apology – A case study of Chinese. Discourse, Context and Media 26: 2131.Google Scholar
Kádár, Dániel Z. & Pan, Yuling. (2011). Politeness in China. In Kádár, D. Z. & Mills, S (eds.), Politeness in East Asia, 125–46. Cambridge: Cambridge University Press.Google Scholar
Kádár, Dániel Z., Parvaresh, Vahid & Ning, Puyu. (2019). Morality, moral order, and language conflict and aggression. Journal of Language Aggression and Conflict 7(1): 630.Google Scholar
Kahane, Adam. (2004). Solving Tough Problems: An Open Way of Talking, Listening and Creating New Realities. San Francisco, CA: Berrett-Koehler.Google Scholar
Kahneman, Daniel. (2011). Thinking, Fast and Slow. London: Penguin Books.Google Scholar
Kecskés, István. (2014). Intercultural Pragmatics. Oxford: Oxford University Press.Google Scholar
Kienpointner, Manfred. (2007). Impoliteness and emotional arguments. Journal of Politeness Research 4(2): 243–65.Google Scholar
Kim, Kyunghye & Spencer-Oatey, H. (in press). Metapragmatic comments on relating across cultures: Korean students’ uncertainties over relating to UK academics. Pragmatics.Google Scholar
Kim, Peter H., Dirks, Kurt T. & Cooper, Cecily D.. (2009). The repair of trust: A dynamic bilateral perspective and multilevel conceptualization. Academy of Management Review 34(3): 401–22.Google Scholar
Kluckhohn, Clyde. (1951). Values and value-orientations in the theory of action: An exploration in definition and classification. In Parsons, T & Shils, E. A. (eds.), Toward a General Theory of Action. New York: Harper & Row.Google Scholar
Kluckhohn, Florence Rockwood & Strodtbeck, Fred L.. (1961). Variations in Value Orientations. New York: Harper & Row.Google Scholar
Kopp, Rochelle. (2013). Homegoroshi – Japanese don’t always like positive feedback. www.japanintercultural.com/en/news/default.aspx?newsID=258.Google Scholar
Kotthoff, Helga & Spencer-Oatey, Helen (eds.). 2007. Handbook of Intercultural Communication. Berlin: Mouton de Gruyter.CrossRefGoogle Scholar
Krieger, Janice L. (2005). Shared mindfulness in cockpit crisis situations: An exploratory analysis. Journal of Business Communication 42(2): 135–67.Google Scholar
Krivonos, Paul D. & Knapp, Mark L.. (1975). Initiating communication: What do you say when you say hello? Central States Speech Journal 25(2): 115–25.Google Scholar
Kroeber, Alfred & Kluckhohn, Clyde. (1952). Culture: A Critical Review of Concepts and Definitions (Papers of the Peabody Museum, Vol. 47, No.1). Cambridge, MA: Peabody Museum.Google Scholar
Ladkin, Donna. (2010). Rethinking Leadership: A New Look at Old Leadership Questions. Cheltenham: Edward Elgar.Google Scholar
Langer, Ellen J. (1989). Mindfulness. Cambridge, MA: Perseus Books.Google Scholar
Langett, Jeremy. (2013). Blogger engagement ethics: Dialogic civility in a digital era. Journal of Mass Media Ethics 28(2): 7990.Google Scholar
Langlotz, Andreas & Locher, Miriam A.. (2013). The role of emotions in relational work. Journal of Pragmatics 58: 87107.Google Scholar
Langlotz, Andreas & Locher, Miriam A.. (2017). (Im)politeness and emotion. In Culpeper, J, Haugh, M & Kádár, D. Z. (eds.), The Palgrave Handbook of Linguistic (Im)politeness, 287322. London: Palgrave Macmillan.Google Scholar
Lau, Dora C. & Murnighan, J. Keith. (1998). Demographic diversity and faultlines: The compositional dynamics of organizational groups. Academy of Management Review 23(2): 325–40.Google Scholar
Lau, Dora C. & Murnighan, J. Keith. (2005). Interactions within groups and subgroups: The effects of demographic faultlines. Academy of Management Journal 48(4): 645–59.Google Scholar
Laver, John. (1981). Linguistic routines and politeness in greeting and parting. In Coulmas, F (ed.), Conversational Routine, 289304. The Hague: Mouton.Google Scholar
Lee, Pei-Wen. (2006). Bridging cultures: Understanding the construction of relational identity in intercultural friendship. Journal of Intercultural Communication Research 35(1): 322.Google Scholar
Leech, Geoffrey. (1983). Principles of Pragmatics. London: Longman.Google Scholar
Leech, Geoffrey. (2007). Politeness: Is there an East–West divide? Journal of Politeness Research 3(2): 167206.Google Scholar
Leech, Geoffrey. (2014). The Pragmatics of Politeness. Oxford: Oxford University Press.Google Scholar
Lefringhausen, Katharina, Spencer-Oatey, Helen & Debray, Carolin. (2019). Culture, norms and the assessment of communication contexts: Multidisciplinary perspectives. Journal of Cross-Cultural Psychology 50(10): 10981111.Google Scholar
Leung, Kwok, Bond, Michael Harris, Sharon Reimel de Carrasquel, et al. (2002). Social axioms: The search for universal dimensions of general beliefs about how the world functions. Journal of Cross-Cultural Psychology 33(3): 286302.CrossRefGoogle Scholar
Leung, Kwok & Morris, Michael W.. (2015). Values, schemas, and norms in the culture–behavior nexus: A situated dynamics framework. Journal of International Business Studies 46: 1028–50.Google Scholar
Leunissen, Joost M., De Cremer, David, Reinders Folmer, Christopher P. & Marius, van Dijke. (2013). The apology mismatch: Asymmetries between victim’s need for apologies and perpetrator’s willingness to apologize. Journal of Experimental Social Psychology 49: 315–24.CrossRefGoogle Scholar
Levinson, Stephen C. (1979). Activity types and language. Linguistics 17: 365–99.Google Scholar
Lewis, David. (2002). Convention: A Philosophical Study. Oxford: Blackwell [first published in 1969 by Harvard University Press].Google Scholar
Li, Wei, Zhu, Hua & Yue, Li. (2001). Conversational management and involvement in Chinese–English business talk. Language and Intercultural Communication 1(2): 135–50.Google Scholar
Lilley, Kathleen, Barker, Michelle & Harris, Neil. (2015). Exploring the process of global citizen learning and the student mind-set. Journal of Studies in International Education 19(3): 225–45.Google Scholar
Lim, Tae-Seop. (1994). Facework and interpersonal relationships. In Ting-Toomey, S (ed.), The Challenge of Facework: Cross-cultural and Interpersonal Issues, 209–29. New York: State University of New York Press.Google Scholar
Lin, Yutang. (1977). My Country and My People. Hong Kong: Heinemann Educational Books (Asia) [originally published in 1936 by Heinemann, London].Google Scholar
Locher, Miriam A. (2004). Power and Politeness in Action: Disagreements in Oral Communication. Berlin: Mouton de Gruyter.CrossRefGoogle Scholar
Locher, Miriam A. (2006). Polite behavior within relational work: The discursive approach to politeness. Multilingua 25: 249–67.Google Scholar
Locher, Miriam A. (2010). Introduction: Politeness and impoliteness in computer-mediated communication. Journal of Politeness Research 6: 15.Google Scholar
Locher, Miriam A. & Watts, Richard J.. (2005). Politeness theory and relational work. Journal of Politeness Research 1(1): 933.Google Scholar
Lorenzo-Dus, N. (2001). Compliment responses among British and Spanish university students: A contrastive study. Journal of Pragmatics 33: 107–27.Google Scholar
Lucy, John A. (2004). Reflexive Language: Reported Speech and Metapragmatics. Cambridge: Cambridge University Press.Google Scholar
Lustig, Myron W. & Stephen King, W. (1980). The effect of communication apprehension and situation on communication strategy choices. Human Communication Research 7(1): 7482.Google Scholar
Maddux, William W., Kim, Peter H., Okumura, Tetsushi & Brett, Jeanne M.. (2011). Cultural differences in the function and meaning of apologies. International Negotiation 16: 405–25.Google Scholar
Maier, Paula. (1992). Politeness strategies in business letters by native and non-native English speakers. English for Specific Purposes 11(3): 189205.Google Scholar
Malle, Bertram F., Giuglielmo, Steve & Monroe, Andrew E.. (2014). A theory of blame. Psychological Inquiry 25(2): 147–86.Google Scholar
Mao, LuMing Robert. (1994). Beyond politeness theory: ‘Face’ revisited and renewed. Journal of Pragmatics 21: 451–86.Google Scholar
Márquez Reiter, Rosina & Kádár, Dániel Z. (in press). Sociality and moral conflicts: Migrant stories of relational vulnerability. Pragmatics and Society.Google Scholar
Marriott, Helen E. (1990). Intercultural business negotiations: The problem of norm discrepancy. ARAL Series S 7: 3365.Google Scholar
Matsumoto, David. (1996). Culture and Psychology. Pacific Grove, CA: Brooks/Cole.Google Scholar
Matsumoto, Yoshiko. (1988). Reexamination of the universality of face: Politeness phenomena in Japanese. Journal of Pragmatics 12: 403–26.Google Scholar
McConachy, Troy. (2013). A place for pragmatics in intercultural teaching and learning. In Dervin, F & Liddicoat, A. J. (eds.), Linguistics for Intercultural Education, 7185. Amsterdam: John Benjamins.Google Scholar
McConachy, Troy. (2018). Developing Intercultural Perspectives on Language Use: Exploring Pragmatics and Culture in Foreign Language Learning. Bristol: Multilingual Matters.Google Scholar
McConachy, Troy. (2019). L2 pragmatics as ‘intercultural pragmatics’: Probing sociopragmatic aspects of pragmatic awareness. Journal of Pragmatics.Google Scholar
McConachy, Troy & Liddicoat, Anthony J.. (2016). Meta-pragmatic awareness and intercultural competence: The role of reflection and interpretation in intercultural mediation. In Dervin, F & Gross, Z (eds.), Intercultural Competence in Education: Alternative Approaches for Different Times, 1330. London: Palgrave Macmillan.Google Scholar
McConachy, Troy & Spencer-Oatey, Helen. (forthcoming). Cross-cultural and intercultural pragmatics. In Haugh, M, Kádár, D. Z. & Terkourafi, M (eds.), Cambridge Handbook of Sociopragmatics. Cambridge: Cambridge University Press.Google Scholar
McPherson, Miller, Smith-Lovin, Lynn & Cook, James M.. (2001). Birds of a feather: Homophily in social networks. Annual Review of Sociology 27: 415–44.Google Scholar
Meier, A. J. (1995). Passages of politeness. Journal of Pragmatics 24: 381–92.Google Scholar
Meier, Ardith. (1997). Teaching the universals of politeness. ELT Journal 51(1): 21–8.Google Scholar
Mendenhall, Mark E., Stevens, Michael J., Bird, Allan & Oddou, Gary R.. (2010). Specification of the content domain of the Global Competencies Inventory (GCI). Kozai Working Paper Series 1(1): 140. Retrieved from https://intercultural.org/wp-content/uploads/2018/05/GCITechReport.pdf and http://files7.webydo.com/91/9185608/UploadedFiles/6A0FAC32-84CB-A4EC-30AC-A18937CE6150.pdf.Google Scholar
Meyer, Erin. (2014). The Culture Map: Breaking through the Invisible Boundaries of Global Business. New York: Public Affairs.Google Scholar
Miller, Laura. (1994). Japanese and American indirectness. Journal of Asian Pacific Communication 5(1 & 2).Google Scholar
Miller, Laura. (2008). Negative assessments in Japanese–American workplace interaction. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory. 2nd ed., 227–40. London: Continuum.Google Scholar
Milliman, John, Taylor, Sully & Czaplewski, Andrew. (2002). Cross-cultural performance feedback in multinational enterprises: Opportunity for organizational learning. HR. Human Resources Planning 25(3): 2943.Google Scholar
Mills, Sara. (2003). Gender and Politeness. Cambridge: Cambridge University Press.Google Scholar
Mills, Sara & Kádár, Dániel Z. (2011). Politeness and culture. In Kádár, D. Z. & Mills, S (eds.), Politeness in East Asia, 2144. Cambridge: Cambridge University Press.Google Scholar
Mitchell, Nathaniel & Haugh, Michael. (2015). Agency, accountability and evaluations of impoliteness. Journal of Politeness Research 11(2): 207–38.Google Scholar
Molinsky, Andrew. (2007). Cross-cultural code-switching: The psychological challenges of adapting behavior in foreign cultural interactions. Academy of Management Review 32(2): 622–40.Google Scholar
Molinsky, Andrew. (2013a). Global Dexterity. Boston, MA: Harvard Business Review Press.Google Scholar
Molinsky, Andrew. (2013b). The psychological processes of cultural retooling. Academy of Management Journal 56(3): 683710.Google Scholar
Montgomery, Barbara M. & Baxter, Leslie A. (eds.). 1998a. Dialectical Approaches to Studying Personal Relationships. New York: Psychology Press.Google Scholar
Montgomery, Barbara M. & Baxter, Leslie A.. (1998b). Dialogism and relational dialectics. In Montgomery, B. M. & Baxter, L. A. (eds.), Dialectical Approaches to Studying Personal Relationships, 155–83. New York: Psychology Press.Google Scholar
Moran, Patrick R. (2001). Teaching Culture: Perspectives in Practice. Boston: Heinle.Google Scholar
Morgan, Jerry L. (1977). Two types of convention in indirect speech acts. Technical Report No. 52. In University of Illinois at Urbana-Champaign (ed.). Urbana, IL.Google Scholar
Morris, Michael W., Hong, Ying-yi & Chi-yue, Chiu (eds.). 2015. Special Issue: Social norms and cultural dynamics. Organizational Behavior and Human Decision Processes 129: 1126.Google Scholar
Morris, Michael W., Williams, Katherine Y., Leung, Kwok, et al. (1998). Conflict management style: Accounting for cross-national differences. Journal of International Business Studies 29(4): 729–48.Google Scholar
Mullany, Louise. (2004). Gender, politeness and institutional power roles: Humour as a tactic to gain compliance in workplace business meetings. Multilingua 23(1–2): 1337.Google Scholar
Nakane, Ikuko. (2006). Silence and politeness in intercultural communication in university seminars. Journal of Pragmatics 38: 1811–35.Oatey, Helen. (1987). The Customs and Language of Social Interaction in English. Shanghai: Shanghai Foreign Language Education Press.Google Scholar
O’Driscoll, Jim. (2017). Face and (im)politeness. In Culpeper, J, Haugh, M & Kádár, D. Z. (eds.), The Palgrave Handbook of Linguistic (Im)Politeness, 89118. London: Palgrave Macmillan.Google Scholar
OECD. (2018). Preparing our youth for an inclusive and sustainable world. OECD PISA global competence framework. Retrieved from www.oecd.org/education/Global-competency-for-an-inclusive-world.pdf, 1 October 2019.Google Scholar
Ogiermann, Eva. (2009). On Apologizing in Negative and Positive Politeness Cultures. Amsterdam: John Benjamins.Google Scholar
Ohbuchi, Ken-Ichi & Takahashi, Yumi. (1994). Cultural styles of conflict management in Japanese and Americans: Passivity, covertness, and effectiveness of strategies. Journal of Applied Social Psychology 24(15): 1345–66.Google Scholar
Okamoto, Shigeko. (1985). Ellipsis in Japanese Discourse. Unpublished PhD. Dissertation. University of California, Berkeley.Google Scholar
Olberding, Amy. (2019). The Wrong of Rudeness: Learning Modern Civility from Ancient Chinese Philosophy. Oxford: Oxford University Press.Google Scholar
Olshtain, Elite. (1989). Apologies across languages. In Blum-Kulka, S, House, J & Kasper, G (eds.), Cross-Cultural Pragmatics: Requests & Apologies, 155–73. Norwood, NJ: Ablex.Google Scholar
Olshtain, Elite & Cohen, Andrew D.. (1983). Apology: A speech-act set. In Wolfson, N & Judd, E (eds.), Sociolinguistics and Language Acquisition, 1835. Rowley: Newbury House.Google Scholar
Pan, Yuling. (2000). Politeness in Chinese Face-to-Face Interaction. Stamford: Ablex.Google Scholar
Pan, Yuling & Kádár, Dániel Z. (2011). Politeness in Historical and Contemporary Chinese. London: Bloomsbury.Google Scholar
Pan, Yuling, Scollon, Suzanne Wong & Scollon, Ron. (2002). Professional Communication in International Settings. Oxford: Blackwell.Google Scholar
Park, Hee Sun & Lee, Hye Yun. (2012). Cultural differences in ‘thank you’. Journal of Language and Social Psychology 31(2): 148–56.Google Scholar
Parvaresh, Vahid & Kádár, Dániel Z. (2019). Morality and language aggression. Journal of Language Aggression and Conflict 7(1): 15.Google Scholar
Parvaresh, Vahid & Tayebi, Tahmineh. (2018). Impoliteness, aggression and the moral order. Journal of Pragmatics 132: 91107.Google Scholar
Paternoster, Annick. (2019). Politeness and evaluative adjectives in Italian turn-of-the-century etiquette books (1877–1914). In Paternoster, A & Fitzmaurice, S (eds.), Politeness in Nineteenth-Century Europe, 107–45. Amsterdam: John Benjamins.Google Scholar
Paternoster, Annick & Susan, Fitzmaurice (eds.). 2019. Politeness in Nineteenth-Century Europe. Amsterdam: John Benjamins.Google Scholar
Piller, Ingrid. (2011). Intercultural Communication: A Critical Introduction. Edinburgh: Edinburgh University Press.Google Scholar
Pizziconi, Barbara (2011). Honorifics: The cultural specificity of a universal mechanism in Japanese. In Kádár, D. Z. & Mills, S (eds.), Politeness in East Asia, 4571. Cambridge: Cambridge University Press.Google Scholar
Pomerantz, Anita. (1984). Agreeing and disagreeing with assessments: Some features of preferred/dispreferred turn shapes. In Atkinson, J. M. & Heritage, J (eds.), Studies of Social Action: Studies in Conversation Analysis, 57103. Cambridge: Cambridge University Press.Google Scholar
Prechtl, Elisabeth & Lund, Anne Davidson. (2009). Intercultural competence and assessment: Perspectives from the INCA project. In Kotthoff, H & Spencer-Oatey, H (eds.), Handbook of Intercultural Communication, 467–90. Berlin: Mouton de Gruyter.Google Scholar
Ramirez, Artemio, Walther, Joseph B., Burgoon, Judee K. & Sunnafrank, Michael. (2002). Information-seeking strategies, uncertainty, and computer-mediated communication: Toward a conceptual model. Human Communication Research 28(2): 213–28.Google Scholar
Ratliffe, Katherine T. (2010). Family obligations in Micronesian cultures: Implications for educators. International Journal of Qualitative Studies in Education 23(6): 671–90.Google Scholar
Rescorla, Michael. (2019). Convention. In E. N. Zalte (ed.), Stanford Encyclopedia of Philosophy. https://plato.stanford.edu/archives/sum2019/entries/convention/.Google Scholar
Roberts, Celia, Davies, Evelyn & Jupp, Tom. (1992). Language and Discrimination. London: Longman.Google Scholar
Roccas, Sonia & Brewer, Marilynn B.. (2002). Social identity complexity. Personality and Social Psychology Review 6(2): 88106.Google Scholar
Rogerson-Revell, Pamela. (2007). Humour in business: A double-edged sword: A study of humour and style shifting in intercultural business meetings. Journal of Pragmatics 39: 428.Google Scholar
Rogerson-Revell, Pamela. (2010). ‘Can you spell that for us nonnative speakers?’ Accommodation strategies in international business meetings. Journal of Business Communication 47(4): 432–54.Google Scholar
Rokeach, Milton. (1968). Beliefs, Attitudes and Values. San Francisco, CA: Jossey-Bass.Google Scholar
Ruhi, Şükriye. (2008). Intentionality, communicative intentions and the implication of politeness. Intercultural Pragmatics 5(3): 287314.CrossRefGoogle Scholar
Sacks, Harvey, Schegloff, Emmanuel A. & Jefferson, Gail. (1978). A simplest systematics for the organization of turn taking for conversation. In Schenkein, J (ed.), Studies in the Organization of Conversational Interaction, 755. New York: Academic Press.Google Scholar
Saville-Troike, Muriel. (1982). The Ethnography of Communication: An Introduction. Oxford: Blackwell.Google Scholar
Saville-Troike, Muriel. (1997). The ethnographic analysis of communicative events. In Coupland, N & Jaworski, A (eds.), Sociolinguistics: A Reader and Coursebook, 126–44. Basingstoke: Macmillan.Google Scholar
Scharmer, C. Otto. (2016). Theory U: Leading from the Future as It Emerges. 2nd ed. Oakland, CA: Berrett-Koehler.Google Scholar
Schiffrin, Deborah. (1984). Jewish argument as sociability. Language in Society 13(3): 311335.Google Scholar
Schnurr, Stephanie. (2009). Constructing leader identities through teasing at work. Journal of Pragmatics 41: 1125–38.Google Scholar
Schnurr, Stephanie & Chan, Angela. (2011). When laughter is not enough: Responding to teasing and self-denigrating humour at work. Journal of Pragmatics 43: 2035.Google Scholar
Schwartz, Shalom H. (1992). Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. In Zanna, M. P. (ed.), Advances in Experimental Social Psychology (Vol. 25), 165. San Diego: Academic Press.Google Scholar
Schwartz, Shalom H. (2011). Values: Cultural and individual. In Van de Vijver, F. J. R., Chasiotis, A & Breugelmans, S. M. (eds.), Fundamental Questions in Cross-Cultural Psychology, 463–93. Cambridge: Cambridge University Press.Google Scholar
Schwartz, Shalom H., Cieciuch, Jan, Vecchione, Michele, et al. (2012). Refining the theory of basic individual values. Journal of Personality and Social Psychology 103: 663–88.Google Scholar
Scollon, Ron, Scollon, Suzanne Wong & Jones, Rodney H.. (2012). Intercultural Communication: A Discourse Approach. 3rd ed. Oxford: Wiley-Blackwell.Google Scholar
Sell, Roger D. (1992). Literary texts and diachronic aspects of politeness. In Watts, R. J., Ide, S & Ehlich, K (eds.), Politeness in Language: Studies in Its History, Theory and Practice, 109–30. New York: Mouton de Gruyter.Google Scholar
Shafa, Saïd, Harink, Fiecke & Ellemers, Naomi. (2017). Sorry seems to be the hardest word: Cultural differences in apologizing effectively. Journal of Applied Social Psychology 47: 553–67.Google Scholar
Sharifian, Farzad & Maryam, Jamarani (eds.). 2013. Language and Intercultural Communication in the New Era. London: Routledge.Google Scholar
Sharifian, Farzad & Tayebi, Tahmineh. (2017). Perceptions of impoliteness from a cultural linguistics perspective. In Sharifian, F (ed.), Advances in Cultural Linguistics, 389409. Singapore: Springer Nature.Google Scholar
Shaules, Joseph. (2007). Deep Culture: The Hidden Challenges of Global Living. Clevedon, UK: Multilingual Matters.Google Scholar
Shaver, Phillip, Schwartz, Judith, Kirson, Donald & O’Connor, Cary. (1987). Emotion knowledge: Further exploration of a prototype approach. Journal of Personality and Social Psychology 52(6): 1061–86.Google Scholar
Sifianou, Maria. (1992). Politeness Phenomena in England and Greece: A Cross-Cultural Perspective. Oxford: Clarendon Press.Google Scholar
Sifianou, Maria. (2001). ‘Oh! how appropriate!’ Compliments and politeness. In Bayraktaroglu, A & Sifianou, M (eds.), Linguistic Politeness across Boundaries: The Case of Greek and Turkish, 391430. Amsterdam: John Benjamins.Google Scholar
Sifianou, Maria. (2012). Disagreement, face and politeness. Journal of Pragmatics 44: 1554–64.Google Scholar
Simon, Bernd. (2004). Identity in Modern Society: A Social Psychological Perspective. Oxford: Blackwell.Google Scholar
Sinkeviciute, Valeria. (2013). Decoding encoded (im)politeness: ‘Cause on my teasing you can depend’. In Dynel, M (ed.), Developments in Linguistic Humour Theory, 263–88. Amsterdam: John Benjamins.Google Scholar
Smith, Peter B. (2003). Meeting the challenge of cultural difference. In Tjosvold, D & Leung, K (eds.), Cross-Cultural Management: Foundations and Future, 5972. Aldershot: Ashgate.Google Scholar
Smith, Peter B. (2015). Yes, subjective norms are important, but let’s not lose sight of cultural differences. Journal of Cross-Cultural Psychology 46(10): 1310–13.Google Scholar
Smith, Peter B., Bond, Michael Harris & Çiğdem Kağıtçıbası. (2006). Understanding Social Psychology across Cultures: Living and Working in a Changing World. London: Sage.Google Scholar
Song, Eun Jin. (2017). How Do Expatriates Manage Rapport in Work Relationships?, Centre for Applied Linguistics, University of Warwick.Google Scholar
Spencer-Oatey, Helen. (1996). Reconsidering power and distance. Journal of Pragmatics 26(1): 124.Google Scholar
Spencer-Oatey, Helen. (1997). Unequal relationships in high and low power distance societies: A comparative study of tutor–student role relations in Britain and China. Journal of Cross-Cultural Psychology 28(3): 284302.Google Scholar
Spencer-Oatey, Helen. (2000). Rapport management: A framework for analysis. In Spencer-Oatey, H (ed.), Culturally Speaking: Managing Rapport through Talk across Cultures, 1146. London: Continuum.Google Scholar
Spencer-Oatey, Helen. (2002). Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations. Journal of Pragmatics 34: 529–45.Google Scholar
Spencer-Oatey, Helen. (2005). (Im)Politeness, face and perceptions of rapport: Unpackaging their bases and interrelationships. Journal of Politeness Research 1(1): 95119.Google Scholar
Spencer-Oatey, Helen. (2007). Theories of identity and the analysis of face. Journal of Pragmatics 39: 639–56.Google Scholar
Helen., Spencer-Oatey (ed.) (2008a). Culturally Speaking: Culture, Communication and Politeness Theory. 2nd ed. London: Continuum.Google Scholar
Spencer-Oatey, Helen. (2008b). Face, (im)politeness and rapport. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 1147. London: Continuum.Google Scholar
Spencer-Oatey, Helen. (2008c). Introduction. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 18. London: Continuum.Google Scholar
Spencer-Oatey, Helen. (2011). Conceptualising the ‘relational’ in pragmatics: Insights from metapragmatic emotion and (im)politeness comments. Journal of Pragmatics 43: 3565–78.Google Scholar
Spencer-Oatey, Helen. (2013a). Critical incidents: A compilation of quotations for the intercultural field. Global People Core Concept Compilations. Available at www.warwick.ac.uk/globalknowledge.Google Scholar
Spencer-Oatey, Helen. (2013b). Relating at work: Facets, dialectics and face. Journal of Pragmatics 58: 121–37.Google Scholar
Spencer-Oatey, Helen. (2015). Rapport management model. In Tracy, K, Ilie, C & Sandel, T (eds.), The International Encyclopedia of Language and Social Interaction, Vol. 3, 1286–91. London: John Wiley.Google Scholar
Spencer-Oatey, Helen. (2018). Transformative learning for social integration: Overcoming the challenge of greetings Intercultural Education 29(2): 301–15.Google Scholar
Spencer-Oatey, Helen. (2020). Intercultural competence and harmonious intercultural relations: Interdisciplinary perspectives and insights. China Media Research. 16(2): 1–12.Google Scholar
Spencer-Oatey, Helen & Dauber, Daniel. (2019). Internationalisation and student diversity: Opportunities for personal growth or numbers-only targets? . Higher Education 78: 1035–58.Google Scholar
Spencer-Oatey, Helen & Davidson, Andrew. (2018). The 3R Tool: Developing Sensitivity and Insights into Intercultural Encounters. v.2 Available at GlobalPeople www.warwick.ac.uk/globalknowledge.Google Scholar
Spencer-Oatey, Helen & Franklin, Peter. (2009). Intercultural Interaction: A Multidisciplinary Approach to Intercultural Communication. Basingstoke: Palgrave Macmillan.Google Scholar
Spencer-Oatey, Helen & Harsch, Claudia. (2016). The critical incident technique. In Zhu, H (ed.), Research Methods in Intercultural Communication: A Practical Guide, 212–22. Oxford: Wiley Blackwell.Google Scholar
Spencer-Oatey, Helen & Jiang, Wenying. (2003). Explaining cross-cultural pragmatic findings: Moving from politeness maxims to sociopragmatic interactional principles (SIPs). Journal of Pragmatics 35: 1633–50.Google Scholar
Spencer-Oatey, Helen & Kádár, Dániel Z. (2016). The bases of (im)politeness evaluations: Culture, the moral order and the East–West debate. East Asian Pragmatics 1(1): 73106.Google Scholar
Spencer-Oatey, Helen, Lefringhausen, Katharina & Debray, Carolin. (2019). Culture, norms, and the assessment of communication contexts: Discussion and pointers for the future. Journal of Cross-Cultural Psychology 50(10): 1216–20.Google Scholar
Spencer-Oatey, Helen, Patrick, Ng & Dong, Li. (2008). British and Chinese reactions to compliment responses. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 95117. London: Continuum.Google Scholar
Spencer-Oatey, Helen & Tang, Min. (2007). Managing collaborative processes in international projects: Programme management perspectives. In Spencer-Oatey, H (ed.), e-Learning Initiatives in China: Pedagogy, Policy and Culture, 159–73. Hong Kong: Hong Kong University Press.Google Scholar
Spencer-Oatey, Helen & Wang, Jiayi. (2015). Communication Flexibility and Intercultural Competence in Business and Professional Contexts. Presented at the 14th Association for Business Communication Asian-Pacific conference, Guangzhou, China, 27–29 November 2015. Plenary presentation slides available at https://warwick.ac.uk/fac/cross_fac/globalpeople2/knowledgeexchange/papers/presentations/abc_talk_final.pdf.Google Scholar
Spencer-Oatey, Helen & Wang, Jiayi. (2019). Culture, context, and concerns about face: Synergistic insights from pragmatics and social psychology Journal of Language and Social Psychology 38(4): 423–40.Google Scholar
Spencer-Oatey, Helen & Wang, Jiayi. (2020). Establishing professional intercultural relations: Chinese perceptions of behavioural success in a Sino-American exchange visit. Journal of Intercultural Communication Research. https://doi.org/10.1080/17475759.2020.1788119.Google Scholar
Spencer-Oatey, Helen & Xing, Jianyu. (1998). Relational management in Chinese-British business meetings. In Hunston, S (ed.), Language at Work, 3146. Clevedon: Multilingual Matters.Google Scholar
Spencer-Oatey, Helen & Xing, Jianyu. (2003). Managing rapport in intercultural business interactions: A comparison of two Chinese-British welcome meetings. Journal of Intercultural Studies 24(1): 3346. https://doi.org/10.1080/07256860305788.Google Scholar
Spencer-Oatey, Helen & Xing, Jianyu. (2004). Rapport management problems in Chinese–British business interactions: A case study In House, J & Rehbein, J (eds.), Multilingual Communication, 197221. Amsterdam: Benjamins.Google Scholar
Spencer-Oatey, Helen & Xing, Jianyu. (2008). Issues of face in a Chinese business visit to Britain. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 258–73. London: Continuum.Google Scholar
Spencer-Oatey, Helen & Xing, Jianyu. (2019). Interdisciplinary perspectives on interpersonal relations and the evaluation process: Culture, norms and the moral order. Journal of Pragmatics 151: 141–54. https://doi.org/10.1016/j.pragma.2019.02.015.Google Scholar
Spencer-Oatey, Helen & Vladimir, Žegarac. (2018). Conceptualizing culture and its impact on behavior. In Frisby, C & O’Donohue, W. T. (eds.), Cultural Competence in Applied Psychology: An Evaluation of Current Status and Future Directions, 211–41. New York: Springer.Google Scholar
Spitzberg, Brian H. & Changnon, Gabrielle. (2009). Conceptualizing intercultural competence. In Deardorff, D. K. (ed.), Sage Handbook of Intercultural Competence, 252. Thousand Oaks, CA: Sage.Google Scholar
Stadler, Stefanie A. (2011). Intercultural communication and East Asian politeness. In Kádár, D. Z. & Mills, S (eds.), Politeness in East Asia, 98121. Cambridge: Cambridge University Press.Google Scholar
Staines, Graham L. & Libby, Pam L.. (1986). Men and women in role relationships. In Ashmore, R. D. & Del Boca, F. K. (eds.), The Social Psychology of Male-Female Relations, 211–58. New York: Academic Press.Google Scholar
Stephan, Walter G. & Stephan, Cookie White. (1985). Intergroup anxiety. Journal of Social Issues 41(3): 157–75.Google Scholar
Stephan, Walter G. & Stephan, Cookie White. (2000). An integrated threat theory of prejudice. In Oskamp, S (ed.), Reducing Prejudice and Discrimination, 225–46. Hillsdale, NJ: Lawrence Erlbaum.Google Scholar
Street, Brian V. (1993). Culture is a verb: Anthropological aspects of language and cultural process. In Graddol, D, Thompson, L & Byram, M (eds.), Language and Culture: British Studies in Applied Linguistics #7, 2343. Clevedon: British Association for Applied Linguistics, in association with Multilingual Matters.Google Scholar
Stubbe, Maria. (1998). Are you listening? Cultural influences on the use of supportive verbal feedback in conversation. Journal of Pragmatics 29: 257–89.Google Scholar
Sugimoto, Naomi. (1997). A Japan–U.S. comparison of apology styles. Communication Research 24(4): 349–69.Google Scholar
Henri., Tajfel (ed.) (1982a). Social Identity and Intergroup Relations. Cambridge: Cambridge University Press.Google Scholar
Tajfel, Henri. (1982b). Social psychology of intergroup relations. Annual Review of Psychology 33: 139.Google Scholar
Tanaka, Noriko, Spencer-Oatey, Helen & Cray, Ellen. (2008). Apologies in Japanese and English. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 7394. London: Continuum.Google Scholar
Tao, Lin. (2010). Politeness in Chinese and Japanese verbal communication. Intercultural Communication Studies 19(2): 3754.Google Scholar
Tayebi, Tahmineh. (2016). Why do people take offence? Exploring the underlying expectations. Journal of Pragmatics 101: 117.Google Scholar
Terkourafi, Marina. (2005). Beyond the micro-level in politeness research. Journal of Politeness Research 1: 237–62.Google Scholar
Terkourafi, Marina. (2019). Coming to grips with variation in sociocultural interpretations: Methodological considerations. Journal of Cross-Cultural Psychology 50(10): 11981215.Google Scholar
Thomas, Alexander. (1996). Analyse der Handlungswirksamkeit von Kulturstandards [Analysis of the effectiveness of culture standards]. In Thomas, A (ed.), Psychologie interkulturellen Handelns [Psychology of Intercultural Action], 107–35. Göttingen: Hofgrefe-Verlag.Google Scholar
Thomas, Jenny. (1983). Cross-cultural pragmatic failure. Applied Linguistics 4(2): 91112.Google Scholar
Thomas, Jenny. (1995). Meaning in Interaction: An Introduction to Pragmatics. London: Longman.Google Scholar
Thomas, Kenneth. (1976). Conflict and conflict management. In Dunnette, M (ed.), The Handbook of Industrial and Organizational Psychology, 889935. Chicago: Rand McNally.Google Scholar
Thornbury, Scott. (2012). O is for othering. An A–Z of ELT. Scott Thornbury’s blog. https://scottthornbury.wordpress.com/2012/04/08/o-is-for-othering/ [retrieved 7 April 2020].Google Scholar
Ting-Toomey, Stella. (1999). Communicating across Cultures. New York: Guilford Press.Google Scholar
Ting-Toomey, Stella. (2005). The matrix of face: An updated face-negotiation theory. In Gudykunst, W. B. (ed.), Theorizing about Intercultural Communication, 7192. Thousand Oaks, CA: Sage.Google Scholar
Ting-Toomey, Stella & Chung, Leeva C.. (2005). Understanding Intercultural Communication. Los Angeles, CA: Roxbury.Google Scholar
Ting-Toomey, Stella & Dorjee, Tenzin. (2019). Communicating across Cultures. 2nd ed. New York: Guildford Press.Google Scholar
Ting-Toomey, Stella & Kurogi, Atsuko. (1998). Facework competence in intercultural conflict: An updated face-negotiation theory. International Journal of Intercultural Relations 22(2): 187225.Google Scholar
Ting-Toomey, Stella & Oetzel, John G.. (2013). Culture-based situational conflict model: An update and expansion. In Oetzel, J. G. & Ting-Toomey, S (eds.), The Sage Handbook of Conflict Communication. 2nd ed., 763–90. Thousand Oaks, CA: Sage.Google Scholar
Tjosvold, Dean, Hui, Chun & Sun, Haifa. (2000). Social face and open-mindedness: Constructive conflict in Asia. In Lau, C.-M., Law, K. K. S., Tse, D. K. & Wong, C.-S. (eds.), Asian Management Matters: Regional Relevance and Global Impact, 316. London: Imperial College Press.Google Scholar
Tjosvold, Dean, Leung, Kwok & Johnson, David W.. (2014). Cooperative and competitive conflict in China. In Coleman, P. T., Deutsch, M & Marcus, E. C. (eds.), The Handbook of Conflict Resolution: Theory and Practice, 654–78. San Francisco: John Wiley.Google Scholar
Tomlinson, Edward C., Dineen, Brian R. & Lewicki, Roy J.. (2004). The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of Management 30(2): 165–87.Google Scholar
Triandis, Harry C. (1989). The self and social behavior in differing cultural contexts. Psychological Review 96(3): 506–20.Google Scholar
Triandis, Harry C. (1994). Culture and Social Behavior. New York: McGraw Hill.Google Scholar
Triandis, Harry C. (1996). The psychological measure of cultural syndromes. American Psychologist 51(4): 407–15.Google Scholar
Triandis, Harry C. (2002). Subjective culture. Online Readings in Psychology and Culture 2.Google Scholar
Tripp, David. (1993). Critical Incidents in Teaching: Developing Professional Judgement. London: Routledge.Google Scholar
Trompenaars, Fons & Hampden-Turner., Charles (2012). Riding the Waves of Culture: Understanding Cultural Diversity in Business. 3rd ed. London: Nicholas Brealey.Google Scholar
Trubinsky, Paula, Ting-Toomey, Stella & Lin, Sung-Ling. (1991). The influence of individualism-collectivism and self-monitoring on conflict styles. International Journal of Intercultural Relations 15: 6584.Google Scholar
Turiel, Elliot. (1983). The Development of Social Knowledge: Morality and Convention. Cambridge: Cambridge University Press.Google Scholar
Turner, John C. (1982). Towards a cognitive redefinition of the social group. In Tajfel, H (ed.), Social Identity and Intergroup Relations, 1540. Cambridge: Cambridge University Press.Google Scholar
Turner, Victor. (1979). Frame, flow and reflection: Ritual and drama as public liminality. Japanese Journal of Religious Studies 6(4): 465–99.Google Scholar
Turner, Yvonne. (2009). ‘Knowing me, knowing you’, is there nothing we can do? Pedagogic challenges in using group work to create an intercultural learning space. Journal of Studies in International Education 13(2): 240–55.Google Scholar
UNITE. (2006). The international student experience report. Bristol: UNITE in collaboration with UKCOSA.Google Scholar
Upadhyay, Shiv R. (2010). Identity and impoliteness in computer-mediated reader responses. Journal of Politeness Research 6(1): 105–27.Google Scholar
Usunier, Jean-Claude. (2019). Intercultural Business Negotiations: Deal-making or Relationship-building. Abingdon: Routledge.Google Scholar
Valdesolo, Piercarlo. (2018). Getting emotions right in moral psychology. In Gray, K & Graham, J (eds.), Atlas of Moral Psychology, 8893. New York: Guilford Press.Google Scholar
van Caompernolle, Rémi A. (2014). Sociocultural Theory and L2 Instructional Pragmatics. Bristol: Multilingual Matters.Google Scholar
Oudenhoven, Van, Pieter, Jan & Verónica, Benet-Martínez. (2015). In search of a cultural home: From acculturation to frame-switching and intercultural competencies. International Journal of Intercultural Relations 46: 4754.Google Scholar
Varner, Iris & Beamer, Linda. (2011). Intercultural Communication in the Global Workplace. 5th ed. Boston, MA: McGraw Hill.Google Scholar
Vigier, Mary & Spencer-Oatey., Helen (2018). The interplay of rules, asymmetries in language fluency, and team dynamics in culturally diverse teams: Case study insights. Cross Cultural & Strategic Management 25(1): 157–82.Google Scholar
Vine, Bernadette. (2019). Context matters: Exploring the influence of norms, values and context on a Māori male manager. Journal of Cross-Cultural Psychology 50(10): 1182–97.Google Scholar
Glinow, Von, Ann, Mary, Shapiro, Debra L. & Brett, Jeanne. (2004). Can we talk and should we? Managing emotional conflict in multicultural teams. Academy of Management Review 29(4): 578–92.Google Scholar
Wang, Jiayi. (2013). Relational management in professional intercultural interaction: Chinese officials’ encounters with American and British professionals. University of Warwick.Google Scholar
Wang, Jiayi & Spencer-Oatey., Helen (2015). The gains and losses of face in ongoing intercultural interaction: A case study of Chinese participant perspectives. Journal of Pragmatics 89: 5065.Google Scholar
Wang, Junju & Lin, Jia. (2019). Traditional Chinese views on education as perceived by international students in China: International student attitudes and understandings Journal of Studies in International Education 23(2): 195216.Google Scholar
Ward, Colleen, Bochner, Stephen & Furnham, Adrian. (2001). The Psychology of Culture Shock. 2nd ed. Cambridge: Cambridge University Press.Google Scholar
Ward, Colleen, Masgoret, Anne-Marie, Elsie, Ho, et al. (2005). Interactions with international students. Report prepared for Education New Zealand, Centre for Applied Cross-Cultural Research: Victoria University of Wellington.Google Scholar
Watts, Richard J. (2003). Politeness. Cambridge: Cambridge University Press.Google Scholar
Weber, Max. (1968). Economy and Society: An Outline of Interpretive Sociology. New York: Bedminster Press.Google Scholar
Wieland, Molly. (1991). Turn-taking structure as a source of misunderstanding in French–American cross-cultural conversation. In Bouton, L. F. & Kachru, Y (eds.), Pragmatics and Language Learning. Vol. 2, 101–18. Urbana, IL: Division of English as an International Language, University of Illinois at Urbana-Champaign.Google Scholar
Wierzbicka, Anna. (1991). Cross-Cultural Pragmatics: The Semantics of Human Interaction. Berlin: Mouton de Gruyter.Google Scholar
Wolfson, Nessa. (1988). The bulge: A theory of speech behavior and social distance. In Fine, J (ed.), Second Language Discourse: A Textbook of Current Research, 2138. Norwood, NJ: Ablex. Manuscript available from www.gse.upenn.edu/wpel/sites/gse.upenn.edu.wpel/files/archives/v2/v2n1Wolfson.pdf [accessed 4 April 2015].Google Scholar
Wolfson, Nessa & Manes, Joan. (1980). The compliment as a social strategy. Research on Language & Social Interaction 13(3): 391410.Google Scholar
Wood, Linda A. & Kroger, Rolf O.. (1991). Politeness and forms of address. Journal of Language and Social Psychology 10(3): 145–68.Google Scholar
Xing, Jianyu. (2002). Relational management in British–Chinese business interactions. Unpublished PhD dissertation, University of Luton.Google Scholar
Ye, Zhengdao. (2004). ‘La Double Vie de Veronica’: reflections on my life as a Chinese migrant in Australia. Life Writing 1(1): 133–46.Google Scholar
Yen, Dorothy Ai-wan & Abosag, Ibrahim. (2016). Localization in China: How guanxi moderates Sino-US business relationships. Journal of Business Research 69(12): 52745734. doi.org/10.1016/j.jbusres.2016.05.002.Google Scholar
Yeung, Lorrita N.T. (1997). Polite requests in English and Chinese business correspondence in Hong Kong. Journal of Pragmatics (27): 505–22.Google Scholar
Ylänne-McEwen, Virpi. (1993). Complimenting behaviour. Journal of Multilingual & Multicultural Development 14(6): 499508.Google Scholar
Ylänne-McEwen, Virpi. (2008). Communication accommodation theory. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 164–86. London: Continuum.Google Scholar
Žegarac, Vladimir. (2007). A cognitive pragmatic perspective on communication and culture. In Kotthoff, H & Spencer-Oatey, H (eds.), Handbook of Intercultural Communication, 3153. Berlin: Mouton de Gruyter.Google Scholar
Žegarac, Vladimir. (2008). Culture and communication. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 4770. London: Continuum.Google Scholar
Žegarac, Vladimir & Pennington, Martha C.. (2008). Pragmatic transfer. In Spencer-Oatey, H (ed.), Culturally Speaking: Culture, Communication and Politeness Theory, 141–63. London: Continuum.Google Scholar
Žegarac, Vladimir, Spencer-Oatey, Helen & Ushioda, Ema. (2014). Conceptualizing mindfulness–mindlessness in intercultural interaction. International Journal of Language and Culture 1(1): 7597.Google Scholar
Zhou, Xi & Angela, Leung (eds.). 2015. Special Issue: Intersubjective Norms. Journal of Cross-Cultural Psychology, 46(10), 12371371.Google Scholar
Zhou, Yanqiu Rachel, Knoke, Della & Sakamoto, Izumi. (2005). Rethinking silence in the classroom: Chinese students’ experiences of sharing indigenous knowledge. International Journal of Inclusive Education 9(3): 287311.Google Scholar
Zhu, Hua. (2014). Exploring Intercultural Communication: Language in Action. Abingdon: Routledge.Google Scholar
Zou, Xi & Angela, K.-y. Leung. (2015). Enriching cultural psychology with research insights on norms and intersubjective representations. Journal of Cross-Cultural Psychology 46(10): 1238–44.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×