Skip to main content Accessibility help
×
Hostname: page-component-7479d7b7d-qlrfm Total loading time: 0 Render date: 2024-07-12T00:33:27.462Z Has data issue: false hasContentIssue false

12 - The Adoption of Lean Thinking by Legal Services Providers

from Part II - Lean Production across Industries

Published online by Cambridge University Press:  11 March 2021

Thomas Janoski
Affiliation:
University of Kentucky
Darina Lepadatu
Affiliation:
Kennesaw State University, Georgia
Get access

Summary

Lean thinking was an unfamiliar concept in the legal industry until 2005. Seeing changes coming in the market, a large United States-based law firm (800 plus lawyers) took the unusual step of exploring process improvement. Within two years it was using a hybrid of lean thinking and Six Sigma® on client projects (D’Amico and Johnson 2015). The 2008 recession increased client interest in lowering the cost of legal services. Other legal services providers began exploring lean thinking. It seemed as if lean thinking might face a growth surge in the legal industry.

Type
Chapter
Information
The Cambridge International Handbook of Lean Production
Diverging Theories and New Industries around the World
, pp. 294 - 323
Publisher: Cambridge University Press
Print publication year: 2021

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Abel, Richard L. 1989. American Lawyers. New York: Oxford University Press.Google Scholar
Administrative Office of the US Courts. 2018. “Court Role and Structure.” Washington, DC: Federal Judiciary. www.uscourts.gov/about-federal-courts/court-role-and-structure, last accessed December 18, 2018.Google Scholar
Altman Weil, Inc. 2017. Chief Legal Officer Survey: An Altman Weil Flash Survey. Willow Grove, PA: Altman Weil.Google Scholar
Altman Weil, Inc. 2018. 2018 Law Firms in Transition: An Altman Weil Flash Survey. Willow Grove, PA: Altman Weil.Google Scholar
American Bar Association. 2017a. “Ways to Avoid Legal Malpractice, as Claims Rise Industry-Wide.” YourABA. www.americanbar.org/news/abanews/publications/youraba/2016/december-2016/legal-malpractice-claims-are-on-the-rise–but-you-can-take-steps, last accessed December 17, 2018 [copy in the possession of the author].Google Scholar
American Bar Association. 2017b. In-House Corporate Counsel Registration Rules. Chicago, IL: American Bar Association Center for Professional Responsibility Policy Implementation Committee.Google Scholar
American Bar Association. 2018. Model Rules of Professional Responsibility. Chicago, IL: American Bar Association.Google Scholar
Armstrong, Steven J., Cools, Eva, and Sadler-Smith., Eugene 2012. “Role of Cognitive Styles in Business and Management: Reviewing 40 Years of Research.International Journal of Management Reviews 14: 238262.CrossRefGoogle Scholar
Baker, Ron. 2009. “The (Modern) Father of the Billable Hour and Timesheet.” VeraSage Institute Blog, April 16. https://verasage.com/blog/the_modern_father_of_the_billable_hour_and_timesheet, last accessed December 15, 2018.Google Scholar
Barley Snyder. 2019. “Practice Excellence.” Barley Snyder. www.barley.com/practice-excellence, last accessed September 30, 2019.Google Scholar
Barton, Benjamin H. 2015. Glass Half Full: The Decline and Rebirth of the Legal Profession. New York: Oxford University Press.Google Scholar
Carter, Terry. 2014. “Foreclosure Firm Goes Statistical to Improve Speed and Quality.” ABA Journal, March 1. www.abajournal.com/magazine/article/foreclosure_firm_goes_statistical_to_improve_speed_and_quality, last accessed December 19, 2018.Google Scholar
Charn, Jeanne and Zorza, Richard. 2005. “Bellow-Sacks Access to Civil Legal Services Project.” Civil Legal Assistance for All Americans 17. www.courts.ca.gov/partners/documents/bellow-sacks.pdf.Google Scholar
Christin, Link. 2018. “Confronting Lawyers Turnover in Law Firms.” AttorneyatWork. www.attorneyatwork.com/confronting-lawyer-turnover-in-law-firms, last accessed December 12, 2018.Google Scholar
Collins, Harry M. 2010. Tacit and Explicit Knowledge. Chicago, IL: The University of Chicago Press.CrossRefGoogle Scholar
Corporate Legal Operations Consortium (CLOC). 2018. https://cloc.org, last accessed December 27, 2018.Google Scholar
Cravath, Swaine & Moore. 2018. “The System’s History.” Cravath, Swaine & Moore LLP. www.cravath.com/systemshistory, last accessed November 28, 2018.Google Scholar
Dallabrida, Eileen. 2018. “Law Firm Adopts Lean Strategy.” Delaware Manufacturing Extension Partnership. www.demep.org/success-stories/law-firm-adopts-lean-strategy, last accessed November 11, 2018.Google Scholar
Dalton, Brian. 2014. “13 Things That Keep GCs up at Night.” Above the Law, October 28. https://abovethelaw.com/2014/10/13-things-keeping-general-counsel-up-at-night, last accessed December 12, 2018.Google Scholar
D’Amico, Alex and Johnson, Christian. 2015. “A New Order for Law.” McKinsey & Company, Operations, August 1. www.mckinsey.com/business-functions/operations/our-insights/a-new-order-for-law, last accessed November 6, 2018.Google Scholar
Đurišić-Bojanović, Mirosava. 2016. “The Interplay Between Cognitive Styles and Organizational Change.Journal of East European Management Studies 21(1): 3559.CrossRefGoogle Scholar
Ellis, Charles D. 2013. What It Takes: Seven Secrets of Success from the World’s Greatest Professional Firms. Hoboken, NJ: John Wiley & Sons, Inc.Google Scholar
Empson, Laura, Muzio, Daniel, Broschak, Joseph, and Hinings, Bob, eds. 2015. The Oxford Handbook of Professional Service Firms. Oxford: Oxford University Press.CrossRefGoogle Scholar
Federal Judicial Center. 2017. Law Clerk Handbook: A Handbook for Law Clerks to Federal Judges. Washington, DC: Federal Judicial Center.Google Scholar
Federal Trade Commission. 2018. “Filing Fee Information.” Washington, DC: Federal Trade Commission. www.ftc.gov/enforcement/premerger-notification-program/filing-fee-information, last accessed January 3, 2019.Google Scholar
Furlong, Jordan. 2014. “Introduction: Diagnosing and Overcoming Lawyers’ Resistance to Process Improvement,” pp. xviixx in Lean Six Sigma for Law Firms, edited by MacDonagh, Catherine Alman. London: Ark Group.Google Scholar
Galanter, Marc and Henderson, William D.. 2007–2008. “The Elastic Tournament: A Second Transformation of the Big Law Firm.Stanford Law Review 60(6): 18671929.Google Scholar
Galanter, Marc and Palay, Thomas M.. 1991. Tournament of Lawyer: The Transformation of the Big Law Firm. Chicago, IL: University of Chicago Press.Google Scholar
Global Legal Post. 2018. “Tech Change Driving Forecasted $1011 Billion Global Legal Services Market.” The Global Legal Post, June 7. www.globallegalpost.com/big-stories/tech-change-driving-forecasted-$1011-billion-global-legal-services-market–90340488, last accessed December 10, 2018.Google Scholar
Griffith, Cary. 2018. “Area of Specialization a Constant Dilemma of Lawyers.” LawCrossing. www.lawcrossing.com/article/111/Ready-Set-Specialize, last accessed November 7, 2018.Google Scholar
Gundersen, Judith A. and Guback, Claire J., eds. 2018. Comprehensive Guide to Bar Admission Requirements. Madison, WI: National Conference of Bar Examiners. www.ncbex.org/pubs/bar-admissions-guide/2018/mobile/index.html#p=1, last accessed December 28, 2018.Google Scholar
Hadfield, Gillian K. 2017. Rules for a Flat World: Why Humans Invented Law and How to Reinvent It for a Complex Global Economy. New York: Oxford University Press.Google Scholar
Harper, Steven J. 2013. “The Tyranny of the Billable Hour.” The New York Times, March 28. www.nytimes.com/2013/03/29/opinion/the-case-against-the-law-firm-billable-hour.html, last accessed March 28, 2013.Google Scholar
Henderson, William D. and Bierman, Leonard. 2009. “An Empirical Analysis of Lateral Lawyer Trends from 2000 to 2007: The Emerging Equilibrium for Corporate Law Firms.The Georgetown Journal of Legal Ethics 22: 13951430.Google Scholar
Henley, Barron K. and Foster, Debbie. 2016. Document Assembly for Lawyers: Using Templates and Software That Can Draft Documents for You. Columbus, OH: Affinity Consulting Group.Google Scholar
Hillman, Robert W. and Martin, Allison. 2018. Hillman on Lawyer Mobility. New York: Wolters Kluwer.Google Scholar
Hines, Peter, Martins, Ana Lucia, and Beale, Jo. 2008. “Testing the Boundaries of Lean Thinking: Observations from the Legal Public Sector.” Public Money & Management, 28(1): 3540.Google Scholar
Holmes, Jr., Oliver Wendell. 1881. The Common Law. London: Macmillan.Google Scholar
Howarth, Joan W. 2017. “The Case for a Uniform Cut Score.The Journal of the Legal Profession 42(1). doi:10.2139/ssrn.3010168.Google Scholar
Joiner, Charles W. 1955. “Specialization in the Law: Control It or It Will Destroy the Profession.American Bar Association Journal 41(12):11051108.Google Scholar
Kachhwaha, Richa. 2018. “Technology & Innovation: Trends Transforming the Legal Industry.” LiveLaw.in, May 16. www.livelaw.in/technology-innovation-trends-transforming-the-legal-industry, last accessed December 27, 2018.Google Scholar
Kane, Sally. 2018. “10 Hot Legal Careers for Non-Lawyers.” The Balance Careers, November 20. www.thebalancecareers.com/hot-legal-careers-non-lawyers–2164308, last accessed December 27, 2018.Google Scholar
Kluegel, Alan James. 2016. “The Firm as a Nexus of Organizational Theories: Sociological Perspectives on the Modern Law Firm.Annual Review of Law & Social Science 12: 11.1–11.20.CrossRefGoogle Scholar
Küpper, Daniel, Sieben, Christoph, Kuhlmann, Kristian, Lim, Yew Heng, and Ahmad, Justin. 2018. “Will Flexible-Cell Manufacturing Revolutionize Carmaking?” Boston Consulting Group, October 8. www.bcg.com/en-gb/publications/2018/flexible-cell-manufacturing-revolutionize-carmaking, last accessed December 13, 2018.Google Scholar
Lowe, Jeffrey A. 2016. 2016 Partner Compensation Survey. Washington, DC: Major, Lindsey & Africa. https://law.yale.edu/system/files/area/department/cdo/document/2016-partner-compensation-survey-web.pdf, last accessed December 28, 2018.Google Scholar
Lubin, Gus. 2009. “10 Huge Law Firm Collapses of the Decade.” Business Insider, December 8. www.businessinsider.com/decades-biggest-law-firm-collapses–2009–12, last accessed December 15, 2018.Google Scholar
MacDonagh, Catherine Alman, and Sager, Thomas L.. 2014. “Collaborative Improvement: Use Lean Six Sigma to Become a Trusted Business Partner to Clients.” Legal Lean Sigma Institute, September 18. http://legalleansigma.com/wp-content/uploads/2018/04/Collaborative-improvement-by-C.-MacDonagh-and-T.-Sager.pdf, last accessed December 29, 2018.Google Scholar
Market Study Report. 2018. “Legal Process Outsourcing Market Key Growth Analysis.” EmpoweredNews.net. https://empowerednews.net/legal-process-outsourcing-market-key-growth-analysis-unitedlex-corporation-elevate-services-inc-pangea3-llc-axiom-law-2/181377730, last accessed December 29, 2018 [copy in the possession of the author].Google Scholar
Markovitz, Daniel. 2015. “How Visual Systems Make It Easier to Track Knowledge Work.” Harvard Business Review, September 24. https://hbr.org/2015/09/how-visual-systems-make-it-easier-to-track-knowledge-work, last accessed December 29, 2018.Google Scholar
McCaulley, Mary H. 1977. The Myers Longitudinal Medical Study (Monograph II). Gainesville, FL: Center for Applications of Psychological Type.Google Scholar
McGowan, David. 2017. “Two Ironies of UPL Laws.Chapman Law Review 20(2): 225254.Google Scholar
Myers & Briggs Foundation. 2018. “How Frequent Is My Type.” The Myers & Briggs Foundation. www.myersbriggs.org/my-mbti-personality-type/my-mbti-results/how-frequent-is-my-type.htm?bhcp=1, last accessed December 12, 2018.Google Scholar
National Conference of Bar Examiners. 2017. “2017 Statistics.” Madison, WI: National Conference of Bar Examiners. www.ncbex.org/pdfviewer/?file=percent2Fdmsdocumentpercent2F218, last accessed December 28, 2018.Google Scholar
National Center for State Courts. 2019. “NCSC Offers Steps for Court Reengineering Success.” Williamsburg, VA: National Conference of States Courts. www.ncsc.org/Services-and-Experts/Court-reengineering.aspx, last accessed September 30, 2019.Google Scholar
National Taxpayers Union Foundation. 2018. “Salaries for Members of Congress, Supreme Court Justices, and the President.” National Taxpayers Union Foundation. www.ntu.org/foundation/tax-page/salaries-for-members-of-congress-supreme-court-justices-and-the-president, last accessed December 14, 2018.Google Scholar
Ohio Supreme Court. 2015. “LeanOhio Kaizen Event Fact Sheet Ohio Supreme Court.” Columbus, OH: LeanOhio.Google Scholar
Okray, John. 2016. “Attorney Admission Practices in U.S. Federal Courts.” The Federal Lawyer, September: 4147. www.fedbar.org/Resources_1/Federal-Lawyer-Magazine/2016/September/Attorney-Admission-Practices-in-the-US-Federal-Courts.aspx?FT=.pdf, last accessed November 7, 2018.Google Scholar
Orlans PC. 2018. “Process Efficiency, Powered by Lean Six Sigma.” Troy, MI: Orlans PC. https://orlans.com/about-us, last accessed December 19, 2018.Google Scholar
Peppers, Todd C. 2006. Courtiers of the Marble Palace: The Rise and Influence of the Supreme Court Law Clerk. Stanford, CA: Stanford Law and Politics.CrossRefGoogle Scholar
Planview. 2019. “What Is a Kanban Board?” Planview.com. www.planview.com/resources/articles/what-is-kanban-board, last accessed September 27, 2019.Google Scholar
Plutos Sama, LLC. 2017. “Plutos Sama, LLC Announces Acquisition of the Hunoval Law Firm.” Businesswire.com, March 16. www.businesswire.com/news/home/20170316006345/en/Plutos-Sama-LLC-Announces-Acquisition-Hunoval-Law, last accessed September 11, 2020.Google Scholar
Posner, Richard A. 1996. The Federal Courts: Challenge and Reform. Cambridge, MA: Harvard University Press.CrossRefGoogle Scholar
Posner, Richard A. 2017. Reforming the Federal Judiciary: My Former Court Needs to Overhaul Its Staff Attorney Program and Begin Televising Its Oral Arguments. Lexington, KY: CreateSpace.CrossRefGoogle Scholar
Process Excellence Network. 2013. 3rd Biennial PEX Network Report: State of the Industry. London: PEX Network.Google Scholar
Process Excellence Network. 2015. 4th Biennial PEX Network Report. London: PEX Network.Google Scholar
Process Excellence Network. 2018. The PEX Report 2018 Global State of Process Excellence & Transformation 2018: Riding the Storm of Digital Change. London: PEX Network.Google Scholar
Reardon, Jayne. 2017. “Embrace Alternative Fee Arrangements; Kill the Billable Hour.” Chicago, IL: Illinois Supreme Court Commission on Professionalism, April 27. www.2civility.org/alternative-fee-arrangements, last accessed December 18, 2018.Google Scholar
Replogle, Tyler J. 2017. “The Business of Law: Evolution of the Legal Services Market.Michigan Business & Entrepreneurial Law 6(2): 287304.CrossRefGoogle Scholar
Rhode, Deborah L. 1990. “The Delivery of Legal Services by Non-Lawyers.Georgetown Journal of Legal Ethics 4(2): 209234.Google Scholar
Rhode, Deborah L. 2015. The Trouble with Lawyers. New York: Oxford University Press.Google Scholar
Rhodes, Adam. 2018. “Legal Technicians Step in to Fight Justice Gap.” Law360, November 18. www.law360.com/articles/1101225/legal-technicians-step-in-to-fight-justice-gap, last accessed November 19, 2018.Google Scholar
Richard, Larry. 1993. “The Lawyer Types.American Bar Association Journal 79(July): 7478.Google Scholar
Rickard, Erika. 2017. “The Agile Court: Improving State Courts in the Service of Access to Justice and the Court User Experience.Western New England Law Review 39(2): 227249.Google Scholar
Salopek, Jennifer J. 2017. “Taking Managed Services to a New Level.” Washington, DC: Association of Corporate Counsel. www.acc.com/valuechallenge/valuechamps/dxc-technology-and-unitedlex.cfm, last accessed December 16, 2018.Google Scholar
Samuelson, S. S. 1990. “The Organizational Structure of Law Firms: Lessons from Management Theory.Ohio State Law Journal 51(3): 645673.Google Scholar
Seyfarth Shaw, LLP. 2018. “Process Improvement.” Chicago, IL: Seyfarth Shaw LLP. www.seyfarth.com/delivery/seyfarthlean.html, last accessed December 16, 2018.Google Scholar
Sturm, Susan and Guinier, Lani. 2007. “The Law School Matrix: Reforming Legal Education in a Culture of Competition and Conformity.Vanderbilt Law Review 60(2): 515553.Google Scholar
Susskind, Richard E. 2013. Tomorrow’s Lawyers: An Introduction to Your Future, 1st ed. Oxford: Oxford University Press.Google Scholar
Susskind, Richard E. 2017. Tomorrow’s Lawyers: An Introduction to Your Future, 2nd ed. Oxford: Oxford University PressGoogle Scholar
Themis Solutions, Inc. 2017. Legal Trends Report 2017. Burnaby, Canada: Themis Solutions, Inc.Google Scholar
Tribe, Meghan. 2018. “Cravath Sets New High in Associate Salary Race.” The American Lawyer, June 11. www.law.com/americanlawyer/2018/06/11/cravath-sets-new-high-in-associate-salary-race, last accessed December 14, 2018.Google Scholar
Washington State Bar Association. 2018. “Limited License Legal Technicians.” Washington, DC: Washington State Bar Association. www.wsba.org/for-legal-professionals/join-the-legal-profession-in-wa/limited-license-legal-technicians, last accessed December 28, 2018.Google Scholar
Williams, Joan C. and Richardson, Veta. 2010–2011. “New Millennium, Same Glass Ceiling – the Impact of Law Firm Compensation Systems on Women.Hastings Law Journal 62: 597676.Google Scholar
WilmerHale. 2010. “Slice of History: Reginald Heber Smith and the Birth of the Billable Hour.” Washington, DC: WilmerHale.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×