Skip to main content Accessibility help
×
Hostname: page-component-76fb5796d-zzh7m Total loading time: 0 Render date: 2024-04-26T15:25:52.082Z Has data issue: false hasContentIssue false

19 - Relative Status and Emotion Regulation in Workplace Meetings

A Conceptual Model

from Capturing and Understanding Dynamics and Processes of the Meeting

Published online by Cambridge University Press:  05 August 2015

Joseph A. Allen
Affiliation:
University of Nebraska, Omaha
Nale Lehmann-Willenbrock
Affiliation:
Vrije Universiteit, Amsterdam
Steven G. Rogelberg
Affiliation:
University of North Carolina, Charlotte
Get access

Summary

Abstract

Emotion regulation is the human ability to manipulate or control the experience of and the expression of emotions. Recent research demonstrates that emotion regulation occurs in workplace meetings. In this chapter, we describe workplace meetings as emotion regulation episodes and construct a multilevel conceptual model of emotion regulation in workplace meetings. Drawing on status characteristics theories, we develop a series of propositions to suggest that power and status dynamics are predictive of emotion regulation in workplace meetings. We also propose individual (e.g., personality) and group-level (e.g., psychological safety climate) differences that may affect the relationship between status and emotion regulation. Finally, we discuss the outcomes of emotion regulation in workplace meetings and provide suggestions for meeting facilitators.

Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2015

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Allen, J. A., & Rogelberg, S. G. (2013). Manager-led group meetings: A context for promoting employee engagement. Group & Organization Management, 38, 543569. doi:10.1177/1059601113503040CrossRefGoogle Scholar
Ashforth, B., & Humphrey, R. H. (1993). Emotion regulation in service roles: The influence of identity. Academy of Management Review, 18, 88115. doi:10.2307/258824CrossRefGoogle Scholar
Aquino, K. (2000). Structural and individual determinants of workplace victimization: The effects of hierarchical status and conflict management style. Journal of Management, 26, 171193. doi:10.1016/S0149–2063(99)00041–0CrossRefGoogle Scholar
Aquino, K., Grover, S. L., Bradfield, M., & Allen, D. G. (1999). The effects of negative affectivity, hierarchical status, and self-determination on workplace victimization. Academy of Management Journal, 42, 260272. doi:10.2307/256918CrossRefGoogle Scholar
Beal, D. J., & Trougakos, J. P. (2013). Episodic intrapersonal emotion regulation: Or dealing with life as it happens. In Grandey, A., Diefendorff, J., & Rupp, D. (Eds.), Emotion regulation in the 21st century: Diverse perspectives on emotion regulation at work (pp. 3156). New York, NY: Routledge.Google Scholar
Beal, D. J., Weiss, H. M., Barros, E., & MacDermid, S. M. (2005). An episodic process model of affective influences on performance. Journal of Applied Psychology, 90, 10541068. doi:10.1037/0021–9010.90.6.1054CrossRefGoogle ScholarPubMed
Berger, J., (1977). Status characteristics and social interaction: An expectations states approach. New York, NY: Elsevier.Google Scholar
Bono, J. E., & Vey, M. A. (2007). Personality and emotional performance: extraversion, neuroticism, and self-monitoring. Journal of Occupational Health Psychology, 12, 177. doi:10.1037/1076–8998.12.2.177CrossRefGoogle ScholarPubMed
Brotheridge, C. M., & Grandey, A. A. (2002). Emotion regulation and burnout: Comparing two perspectives of “people work.” Journal of Vocational Behavior, 60, 1739. doi:10.1006/jvbe.2001.1815CrossRefGoogle Scholar
Bunderson, J. S. (2003). Recognizing and utilizing expertise in work groups: A status characteristics perspective. Administrative Science Quarterly, 48, 557591. doi:10.2307/3556637CrossRefGoogle Scholar
Buss, A. H. (1989). Personality as traits. American Psychologist, 44, 13781388. doi:10.1037/0003–066X.44.11.1378CrossRefGoogle Scholar
Carlson, D., Ferguson, M., Hunter, E., & Whitten, D. (2012). Abusive supervision and work-family conflict: The path through emotion regulation and burnout. Leadership Quarterly, 23, 849859. doi:10.1016/j.leaqua.2012.05.003CrossRefGoogle Scholar
Chau, S. L., Dahling, J. J., Levy, P. E., & Diefendorff, J. M. (2009). A predictive study of emotion regulation and turnover. Journal of Organizational Behavior, 30, 11511163. doi:10.1002/job.617CrossRefGoogle Scholar
Clark, M. S., Pataki, S. P., & Carver, V. (1996). Some thoughts and findings on self-presentation of emotions in relationships. In Fletcher, G. J. O. & Fitness, J. (Eds.), Knowledge structures in close relationships (pp. 247274). Mahwah, NJ: Erlbaum.Google Scholar
Costa, P. T., & McCrae, R. R. (1987). Neuroticism, somatic complaints, and disease: Is the bark worse than the bite? Journal of Personality, 55, 299316. doi:10.1111/1467-6494.ep8970749CrossRefGoogle Scholar
Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509530. doi:10.5465/AMR.2005.17293692CrossRefGoogle Scholar
Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339357. doi:10.1016/j.jvb.2004.02.001CrossRefGoogle Scholar
Diefendorff, J. M, & Gosserand, R. H. (2003). Understanding the emotion regulation process: A control theory perspective. Journal of Organizational Behavior, 24, 945959. doi:10.1002/job.230CrossRefGoogle Scholar
Diefendorff, J. M., & Greguras, G. J. (2009). Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions. Journal of Management, 35, 880898. doi:10.1177/0149206308321548CrossRefGoogle Scholar
Diefendorff, J. M., & Richard, E. M. (2003). Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88, 284294. doi:10.1037/0021–9010.88.2.284CrossRefGoogle ScholarPubMed
Diefendorff, J. M., Richard, E. M., & Croyle, M. H. (2006). Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions. Journal of Occupational and Organizational Psychology, 79, 273298. doi:10.1348/096317905×68484CrossRefGoogle Scholar
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44, 350383. doi:10.2307/2666999CrossRefGoogle Scholar
Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Review of Organizational Psychology and Organizational Behavior, 1, 2343. doi:10.1146/annurev-orgpsych-031413–091305CrossRefGoogle Scholar
Fisk, G. M., & Friesen, J. P. (2012). Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors. Leadership Quarterly, 23, 112. doi:10.1016/j.leaqua.2011.11.001CrossRefGoogle Scholar
Flynn, F. J., Reagans, R. E., Amanatullah, E. T., & Ames, D. R. (2006). Helping one's way to the top: Self-monitors achieve status by helping others and knowing who helps whom. Journal of Personality and Social Psychology, 91, 11231137. doi:10.1037/0022–3514.91.6.1123CrossRefGoogle Scholar
Frijda, N. H., & Mesquita, B. (1994). The social roles and functions of emotions. In Kitayama, S. & Markus, H. R. (Eds.), Emotions and culture: Empirical studies of mutual influence (pp. 5187). Washington, DC: American Psychological Association Press.CrossRefGoogle Scholar
Galinsky, A. D., Magee, J. C., Gruenfeld, D. H., Whitson, J. A., & Liljenquist, K. A. (2008). Power reduces the press of the situation: Implications for creativity, conformity, and dissonance. Journal of Personality and Social Psychology, 95, 14501466. doi:10.1037/a0012633CrossRefGoogle ScholarPubMed
Gangestad, S. W., & Snyder, M. (2000). Self-monitoring: Appraisal and reappraisal. Psychological Bulletin, 126, 530555. doi:10.1037/0033–2909.126.4.530CrossRefGoogle ScholarPubMed
Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotion regulation. Journal of Occupational Health Psychology, 5, 95110. doi:10.1037//1076–8998.5.1.95CrossRefGoogle ScholarPubMed
Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (2013). Bringing emotion regulation into focus: A review and integration of three research lenses. In Grandey, A., Diefendorff, J., & Rupp, D. (Eds.), Emotion regulation in the 21st century: Diverse perspectives on emotion regulation at work (pp. 327). New York, NY: Routledge.Google Scholar
Grandey, A., Foo, S. C., Groth, M., & Goodwin, R. (2012). Free to be you and me: A climate of authenticity alleviates burnout from emotion regulation. Journal of Occupational Health Psychology, 17, 114. doi:10.1037/a0025102CrossRefGoogle Scholar
Gross, J. (1998a). Antecedent-and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74, 224237. doi:10.1037//0022–3514.74.1.224CrossRefGoogle Scholar
Gross, J. (1998b). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271299. doi:10.1037//1089–2680.2.3.271CrossRefGoogle Scholar
Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348. doi:10.1037/0022–3514.85.2.348CrossRefGoogle ScholarPubMed
Gross, J. J., & Thompson, R. A. 2007. Emotion regulation: Conceptual foundations. In Gross, J. J. (Ed.), Handbook of emotion regulation (pp. 324). New York, NY: Guilford.Google Scholar
Hinkel, H., & Allen, J. (2013). Speaking up and working harder: How participation in decision-making in meetings improves overall employee engagement. Journal of Psychological Inquiry, 18, 716.Google Scholar
Hochschild, A. R. (1983). The managed heart. Berkeley, CA: University of California Press.Google Scholar
Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotion regulation: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16, 361. doi:10.1037/a0022876CrossRefGoogle Scholar
Institute for Supply Management. (2013). October 2013 non-manufacturing ISM Report on Business®. Retrieved from www.ism.ws/ISMReport/NonMfgROB.cfm?navItemNumber=12943Google Scholar
Judge, T. A., Woolf, E. F., & Hurst, C. (2009). Is emotion regulation more difficult for some than for others? A multilevel, experience-sampling study. Personnel Psychology, 62, 5788. doi:10.1111/j.1744–6570.2008.01129.xCrossRefGoogle Scholar
Kammeyer-Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y., & Halvorsen-Ganepola, M. D. K. (2012). A meta-analytic structural model of dispositional affectivity and emotion regulation. Personnel Psychology, 66, 4790. doi:10.1111/peps.12009CrossRefGoogle Scholar
Keltner, D., Gruenfeld, D. H., & Anderson, C. (2003). Power, approach, and inhibition. Psychological Review, 110, 265284. doi: 10.1037/0033–295X.110.2.265CrossRefGoogle ScholarPubMed
Kemper, T. D. (1978). A social interactional theory of emotions. New York, NY: Wiley.Google Scholar
Kemper, T. D. (1987). How many emotions are there? Wedding the social and autonomic components. American Journal of Sociology, 93, 263289. doi:10.1086/228745CrossRefGoogle Scholar
Kemper, T. D., & Collins, R. (1990). Dimensions of microinteraction. American Journal of Sociology, 96, 3268. doi:10.1086/229492CrossRefGoogle Scholar
Kiffin-Peterson, S. A., Jordan, C. L., & Soutar, G. N. (2011). The Big Five, emotional exhaustion, and citizenship behaviors in service settings: The mediating role of emotional labor. Personality and Individual Differences, 50, 4348. doi:10.1016/j.paid.2010.08.018CrossRefGoogle Scholar
Kim, E., Bhave, D. P., & Glomb, T. M. (2013). Emotion regulation in workgroups: The roles of demographic diversity and relational work context. Personnel Psychology, 66, 613644. doi:10.1111/peps.12028CrossRefGoogle Scholar
Kim, H. J. (2008). Hotel service providers' emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27, 151161. doi:10.1016/j.ijhm.2007.07.019CrossRefGoogle Scholar
Lawler, E. J., & Thyne, S. R. (1999). Bringing emotions into social exchange theory. Annual Review of Sociology, 25, 217244. doi:10.1146/annurev.soc.25.1.217CrossRefGoogle Scholar
McCrae, R. R., & John, O. P. (1992). An introduction from the five-factor model and its applications. Journal of Personality, 60, 175215. doi:10.1111/j.1467–6494.1992.tb00970.xCrossRefGoogle ScholarPubMed
Moskowitz, D. S., & Cote, S. (1995). Do interpersonal traits predict affect? A comparison of three models. Journal of Personality and Social Psychology, 69, 915924. doi:10.1037/0022–3514.69.5.915CrossRefGoogle Scholar
Owens, D. A., & Sutton, R. I. (2001). Status contests in meetings: Negotiating the informal order. In Turner, M. (Ed.), Groups at work: Theory and research (Vol. 14, pp. 299316). Mahwah, NJ: Erlbaum.Google Scholar
Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 2337. doi:10.5465/AMR.1987.4306444CrossRefGoogle Scholar
Ridgeway, C., & Johnson, C. (1990). What is the relationship between socioemotional behavior and status in task groups? American Journal of Sociology, 95, 11891212. doi:10.1086/229426CrossRefGoogle Scholar
Rogelberg, S. G., Allen, J. A., Shanock, L., Scott, C., & Shuffler, M. (2010). Employee satisfaction with meetings: A contemporary facet of job satisfaction. Human Resource Management, 49, 149172. doi:10.1002/hrm.20339CrossRefGoogle Scholar
Rogelberg, S. G., Leach, D. J., Warr, P. B., & Burnfield, J. L. (2006). “Not another meeting!Are meeting time demands related to employee well-being? Journal of Applied Psychology, 91, 8696. doi:10.1037/0021–9010.91.1.83Google ScholarPubMed
Romano, N. C. Jr., & Nunamaker, J. F. Jr. (2001). Meeting analysis: Findings from research and practice. Paper presented at the 34th Annual Hawaii International Conference on System Sciences, Maui.CrossRefGoogle Scholar
Schwartzman, H. B. (1986). The meeting as a neglected social form in organizational studies. Research in Organizational Behavior, 8, 233258.Google Scholar
Scott, B. A., & Barnes, C. M. (2011). A multilevel investigation of emotion regulation, affect, work withdrawal, and gender. Academy of Management Journal, 54, 116136. doi:10.5465/AMJ.2011.59215086CrossRefGoogle Scholar
Seery, B. L., & Corrigall, E. A. (2009). Emotion regulation: Links to work attitudes and emotional exhaustion. Journal of Managerial Psychology, 24, 797813. doi:10.1108/02683940910996806CrossRefGoogle Scholar
Shanock, L. R., Allen, J. A., Dunn, A. M., Baran, B. E., Scott, C. W., & Rogelberg, S. G. (2013). Less acting, more doing: How surface acting relates to perceived meeting effectiveness and other employee outcomes. Journal of Occupational and Organizational Psychology, 86, 457476. doi:10.1111/joop.12037CrossRefGoogle Scholar
Shavit, H., & Shouval, R. (1977). Repression-sensitization and processing of favorable and adverse information. Journal of Clinical Psychology, 33, 10411044.3.0.CO;2-O>CrossRefGoogle ScholarPubMed
Stahelski, A. J., & Paynton, C. F. (1995). The effects of status cues on choices of social power and influence strategies. Journal of Social Psychology, 135, 553560. doi:10.1080/00224545.1995.9712228CrossRefGoogle Scholar
Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotion regulation. Journal of Occupational Health Psychology, 8, 5573. doi:10.1037//1076–8998.8.1.55CrossRefGoogle Scholar
Tracy, K., & Dimock, A. (2004). Meetings: Discursive sites for building and fragmenting community. In Kabfleisch, P. J. (Ed.), Communication yearbook (Vol. 28, pp. 127165). Mahwah, NJ: Erlbaum.Google Scholar
Tschan, F., Rochat, S., & Zapf, D. (2005). It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach. Journal of Occupational and Organizational Psychology, 78, 195220. doi:10.1348/096317905×39666CrossRefGoogle Scholar
Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96, 465. doi:10.1037/0033–2909.96.3.465CrossRefGoogle ScholarPubMed
Van Vree, W. (1999). Meetings, manners, and civilization: The development of modern meeting behaviour. London, UK: Leicester University Press.Google Scholar
Wharton, A. S. (2013). Back to the future. In Grandey, A., Diefendorff, J., & Rupp, D. (Eds.), Emotion regulation in the 21st century: Diverse perspectives on emotion regulation at work (pp. 300305). New York, NY: Routledge.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×