It is a sign of the present needs of the aviation industry that the Twentieth British Commonwealth Lecture, delivered by Mr. J. T. Dyment, Chief Engineer of Air Canada, was devoted to “Tools of Airline Management”.
In his lecture, Mr. Dyment pointed out that competition is too keen to permit Management to continue with methods satisfactory five or ten years ago and he reviewed some typical modern tools of Management. He mentioned a wide variety of tools both for the day-by-day control of airline activities, such as crew scheduling and for such strategic problems as the nurturing of the company image presented to the public. He paid especial attention to the way in which operational research in Air Canada has been able to assist Management in raising the efficiency of the airline.