In this special issue, we have collected eight articles that offer new points for research on information and communications technology (ICT)-based systems. We focused on the intuitive nature of the relationship between new ICT-based systems and contemporary management, forming an integrative unit of analysis instead of focusing solely on new ICT-based systems and leaving contemporary management as a moderating or mediating factor. This special issue promoted interdisciplinary research at the intersection of new ICT-based systems and contemporary management, including cybernetics systems and knowledge management, service managing and the Internet of things, cloud and marketing management, business process re-engineering and management, knowledge management, and strategic business management, among others.

Business process management (BPM) has been the main driver behind company optimization and operational efficiency. However, the digitization era we live in necessitates that organizations be agile and adaptable. Delivering unprecedented rates of automation-fueled agility is necessary to be a part of this digital revolution. On the other hand, BPM automation cannot be done only by concentrating on procedure space and traditional planning methodologies. With the introduction of BPM, where the deployment of BPM with cloud computing has undergone enormous development lately, cloud computing has been considered a particularly active topic of study. Cloud computing points to the provision of dependable computing environments based on improved infrastructure availability and service quality without imposing a significant cost load. This research aims to discover the relationship between technical factors, financial factors, environmental factors, security of the cloud-based information systems, and the agile development of industrial BPM (IBPM). The present study aims to fill this gap and show how partial least squares structural equation modeling (SEM) can be employed in this field. Importance–performance map analysis (IPMA) evaluated the importance and performance of factors in the SEM. IPMA enables the identification of factors with relatively low performance but relatively high importance in shaping dependent variables. The empirical findings showed that four key factors (technical, financial, environmental, and security) positively influence the agile development of IBPM.

Investigations illustrate that the Internet of Things (IoT) can save costs, increase efficiency, improve quality, and provide data-driven preventative maintenance services. Intelligent sensors, dependable connectivity, and complete integration are essential for gathering real-time information. IoT develops home appliances for improved customer satisfaction, personalization, and enhanced big data analytics as a crucial Industry 4.0 enabler. Because the product design process is an important part of controlling manufacturing, there are constant attempts to improve and minimize product design time. Utilizing a hybrid algorithm, this research provides a novel method to schedule design products in production management systems to optimize energy usage and design time (combined particle optimization algorithm and shuffled frog leaping algorithm). The issue with particle optimization algorithms is that they might become stuck in local optimization and take a long time to converge to global optimization. The strength of the combined frog leaping algorithm local searching has been exploited to solve these difficulties. The MATLAB programming tool is used to simulate the suggested technique. The simulation findings were examined from three perspectives: energy usage, manufacturing time, and product design time. According to the findings, the recommended strategy performed better in minimizing energy use and product design time. These findings also suggest that the proposed strategy has a higher degree of convergence when discovering optimal solutions.

With the expanding adoption of technology and intelligent applications in every aspect of our life, energy, resource, data, and product management are all improving. So, modern management has recently surged to cope with modern societies. Numerous optimization approaches and algorithms are used to effectively optimize the literature while taking into account its many restrictions. With their dependability and superior solution quality for overcoming the numerous barriers to generation, distribution, integration, and management, nature-inspired meta-heuristic optimization algorithms have stood out among these methods. Hence, this article aims to review the application of nature-inspired optimization algorithms to modern management. Besides, the created clusters introduce the top authors in this field. The results showed that nature-inspired optimization algorithms contribute significantly to cost, resource, and energy efficiency. The genetic algorithm is also the most important and widely used method in the previous literature.

Attendance is critical to the success of any business or industry. As a result, most businesses and institutions require a system to track staff attendance. On the other hand, cloud computing technology is being utilized in the human resource management sector. It may be an excellent option for processing and storing large amounts of data and improving management effectiveness to a desirable level. Hence, this paper examines cloud infrastructures for employee attendance management in which the articles are categorized into three groups. The results show that cloud infrastructure has a significant and positive impact on the management of employee attendance systems. Also, the results reveal that the radio frequency identification authentication protocol protects the privacy of tags and readers against database memory. When references operate properly, they help the people concerned and society by making workplaces more efficient and safer.

Modern digital life has produced big data in modern businesses and organizations. To derive information for decision-making from these enormous data sets, a lot of work is required at several levels. The storage, transmission, processing, mining, and serving of big data create problems for digital domains. Despite several efforts to implement big data in businesses, basic issues with big data remain (particularly big-data management (BDM)). Cloud computing, for example, provides companies with well-suited, cost-effective, and consistent on-demand services for big data and analytics. This paper introduces the modern systems for organizational BDM. This article analyzes the latest research to manage organization-generated data using cloud computing. The findings revealed several benefits in integrating big data and cloud computing, the most notable of which is increased company efficiency and improved international trade. This study also highlighted some hazards in the sophisticated computing environment. Cloud computing has the potential to improve corporate management and accountants' jobs significantly. This article's major contribution is to discuss the demands, advantages, and problems of using big data and cloud computing in contemporary businesses and institutions.

The purpose of this research is to examine configurations of proactive personality and ICT-enabled technostress creators as drivers of job crafting for Gen Z, Gen Y, and Gen X+ workers. Adhering to configurational theorizing, the study was conducted using fuzzy set qualitative comparative analysis (fsQCA). Survey responses collected from 335 full-time workers revealed that the presence of a proactive personality was a necessary condition for job crafting to occur within the context of ICT demands for these generations. Four configurations for Gen Z, five configurations for Gen Y, and four configurations for Gen X+ workers revealed sufficient conditions for job crafting. The present research contemporizes Job Demands-Resources (JD-R) theory by incorporating ICT as a modern-day job demand. In using fsQCA as a novel qualitative methodological tool, this research offers new meaning to the prior regression-based findings regarding proactive personality trait's relationship with job crafting.

Blockchain is a well-known prominent technology that has gotten a lot of interest beyond the financial industry, attracting researchers and practitioners from numerous businesses and fields. Specific uses of blockchain in supply chain management (SCM) are addressed in business practice. By combining two perspectives on blockchain in SCM, this study provides comprehensive knowledge in this field using a bibliometric approach. We will explore the worldwide research trend in related topic areas. By collecting data from the Web of Science, we collected 400 articles related to our research topic from 2016 until early 2021. We eliminated research in the form of technical reports, editorials, comments, and consultancy articles to maintain the quality of the data gathering. VOSviewer is used to create visualization maps based on text and bibliographic information. The examination uncovered helpful information, such as annual publishing and citation patterns, the top research topic, the top authors, and the most supporting funding organizations in this field.

In business processes, gaining customer satisfaction is vital for online retailing. In this way, it is necessary to identify the important factors for attracting and retaining customers in online retailing. Many factors are involved in efficient customer relationship management (CRM) systems. Their efficient implementation needs a deep focus on key customers, proper organization, knowledge management, technology, market, sales, ordering, support, and many other factors. Therefore, this paper examines the effective factors (including innovation management, market knowledge, competitive intelligence, entrepreneurship management, stakeholder management, project management, and business project management) on the efficiency of the CRM systems for online retailing. The data were collected from Digikala employees in Iran. Based on Morgan's table (Table A2 (Appendix)), 248 samples were randomly selected, and questionnaires were sent to employees, where 234 were fully answered. Research data and assumptions were evaluated using SPSS and PLS software. Research findings showed that innovation management (ß = .390, t = 6.426, p < .001), market knowledge (ß = .296, t = 4.864, p < .001), and competitive intelligence (ß = .115, t = 2.190, p < .005) directly impact the efficient CRM systems for online retailing. Stakeholder management (ß = .283, t = 9.713, p < .001), project management (ß = .229, t = 5.458, p < .001), and business project management (ß = .544, t = 11.351, p < .001) are also effective through the mediator variable of entrepreneurial management (ß = .143, t = 2.314, p < .005) on the efficient CRM systems for online retailing.