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Effective Innovation Implementation of Mechatronic Product-Service Systems Considering Socio-Technical Aspects

Part of: Product-Service-System (PSS) Design

Published online by Cambridge University Press:  26 July 2019

Gennadiy Dmitrovic Koltun ,
Carlos Alberto Romero Viturro ,
Johan Buchholz ,
Juliane Wissel ,
Michael Zaggl ,
Felix Ocker  and
Birgit Vogel-Heuser
Gennadiy Dmitrovic Koltun*
Affiliation:
Technische Universität München, Munich, Germany
Carlos Alberto Romero Viturro
Affiliation:
Universidade de Vigo, Vigo, Spain
Johan Buchholz
Affiliation:
Technische Universität München, Munich, Germany
Juliane Wissel
Affiliation:
Technische Universität München, Munich, Germany
Michael Zaggl
Affiliation:
Technische Universität München, Munich, Germany
Felix Ocker
Affiliation:
Technische Universität München, Munich, Germany
Birgit Vogel-Heuser
Affiliation:
Technische Universität München, Munich, Germany
*
Contact: Koltun, Gennadiy Dmitrovic Technische Universität München Institute of Automation and Information Systems Germany gennadiy.koltun@tum.de

Abstract

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It is estimated that about half of all innovations, such as innovations in mechatronic product-service systems (PSS), fail to deliver the expected benefits to the adopting organization. Different studies point out that one of the main reasons for this is an ineffective implementation process.

In this paper, we argue that, apart from several organizational challenges, insufficient integration of technical and social aspects is one of the reasons for ineffective innovation implementation in the environment of mechatronic PSS.

In order to remedy this weakness, this paper builds on the work of interdisciplinary research collaboration. Experts from technical, socio-technical, and management fields integrate their work within a conceptual innovation implementation management system (IIMS). This IIMS is capable of capturing various methods and models that foster the socio-technical integration in mechatronic PSS. The approach is assessed in a lab-scale demonstration case that is representative of industrial environments.

The presented approach supports an effective innovation implementation process, while the IIMS facilitates individual alignments for future practitioners.

Keywords

Product-Service Systems (PSS)MechatronicsDesign engineeringInnovation ImplementationSocio-technial Innovation Design
Type
Article
Information
Proceedings of the Design Society: International Conference on Engineering Design , Volume 1 , Issue 1 , July 2019 , pp. 3051 - 3060
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
© The Author(s) 2019

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