Hostname: page-component-76fb5796d-x4r87 Total loading time: 0 Render date: 2024-04-25T10:12:30.949Z Has data issue: false hasContentIssue false
  • English
  • Français

A FMEA Based Method for Analyzing and Prioritizing Performance Risk at the Conceptual Stage of Performance PSS Design

Published online by Cambridge University Press:  27 July 2021

John Bake Sakwe ,
Marcus Pereira Pessoa  and
Sipke Hoekstra
John Bake Sakwe*
Affiliation:
University of Twente
Marcus Pereira Pessoa
Affiliation:
University of Twente
Sipke Hoekstra
Affiliation:
University of Twente
*
Sakwe, John Bake, Fontys, Netherlands, The, j.sakwe@fontys.nl

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

With the quest for enhancing competitive position, fulfilling customer and sustainability demands, increasing profitability, asset manufacturing companies are now adapting assets towards product service systems (PSS) offered through performance contracts. Despite several benefits, the shift to performance PSS exposes industrial asset manufacturers' to performance challenges and risks. Currently, PSS designers face a challenge to exhaustively identify potential failures during PSS development. Knowledge of Product failures is critical prior to the engineering of PSS. This paper proposes a failure modes and effects analysis (FMEA) method to support designers' prioritise critical failures in performance PSS development. A case study of an optical sorting machine is used to demonstrate the method's application.

Keywords

Product-Service Systems (PSS)Case studyBusiness models and considerations
Type
Article
Information
Proceedings of the Design Society , Volume 1: ICED21 , August 2021 , pp. 81 - 90
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

References

Alonso-Rasgado, T. & Thompson, G. (2006) ‘A rapid design process for total care product creation’, Journal of Engineering Design, vol. 17, 509–531. https://doi.org/10.1080/09544820600750579.CrossRefGoogle Scholar
Alonso-Rasgado, T., Thompson, G. & Elfström, B. O. E. (2004) ‘The design of functional (total care) products’, Journal of Engineering Design, vol. 15, 515–540. https://doi.org/10.1080/09544820412331271176.CrossRefGoogle Scholar
Aurich, J. C., Fuchs, C. & Wagenknecht, C. (2006a) ‘Life cycle oriented design of technical Product-Service Systems’, Journal of Cleaner Production, vol. 14, 1480–1494. https://doi.org/10.1016/j.jclepro.2006.01.019.CrossRefGoogle Scholar
Aurich, J. C., Fuchs, C. & Wagenknecht, C. (2006b) Modular design of technical product-service systems, Dordrecht, Springer Netherlands. https://doi.org/10.1007/1-4020-4617-0_21.CrossRefGoogle Scholar
Baines, T. S., Lightfoot, H. W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A. & Tiwari, A. (2007) ‘State-of-the-art in product-service systems’, Journal of Engineering Manufacture, vol. 221, 1543–1552. https://doi.org/10.1243/09544054JEM858.CrossRefGoogle Scholar
Baumgartner, P. (1999) ‘Go downstream. The new profit imperative in manufacturing’, Harvard Business Review, vol. 77.Google Scholar
Chuang, P. T. (2007) ‘Combining service blueprint and FMEA for service design’, The Service Industries Journal, vol. 27, 91–104. https://doi.org/10.1080/02642060601122587.CrossRefGoogle Scholar
Copani, G. & Behnam, S. (2018) ‘Remanufacturing with upgrade PSS for new sustainable business models’, CIRP Journal of Manufacturing Science Technology, vol. 29, pp. 245–256. https://doi.org/10.1016/j.procir.2016.03.055.CrossRefGoogle Scholar
Datta, P. P. & Roy, R. (2010) ‘Cost modelling techniques for availability type service support contracts: A literature review and empirical study’, CIRP Journal of Manufacturing Science and Technology, vol. 3, 142–157. https://doi.org/10.1016/j.cirpj.2010.07.003.CrossRefGoogle Scholar
EAGLEVISION. (2020). Optical sorting - how it works. Available Online at: http://www.eaglevizion.com/optical_sorting, access on 17/062020.Google Scholar
Erkoyunca, J. A., Roy, R., Shehab, E. & Wardle, P. (2009) Uncertainty challenges in service cost estimation for product-service systems in the aerospace and defence industries. Proceedings of the 19th CIRP Design Conference–Competitive Design. Cranfield University Press.Google Scholar
Grubic, T. & Jennions, I. (2018) ‘Do outcome-based contracts exist? The investigation of power-by-the-hour and similar result-oriented cases’, International Journal of Production Economics, vol. 206, 209–219. https://doi.org/10.1016/j.ijpe.2018.10.004.CrossRefGoogle Scholar
Hensher, D. A. & Stanley, J. (2003) ‘Performance-based quality contracts in bus service provision’, Transportation Research Part A: Policy Practice, vol. 37, 519–538.Google Scholar
Kimita, K., Sakao, T. & Shimomura, Y. (2018) ‘A failure analysis method for designing highly reliable product-service systems’, Research in Engineering Design, vol. 29, 143–160. https://doi.org/10.1007/s00163-017-0261-8.CrossRefGoogle Scholar
Kurtoglu, T., Tumer, I. Y. & Jensen, D. C. (2010) ‘A functional failure reasoning methodology for evaluation of conceptual system architectures, Research in Engineering Design, vol. 21, no. 4, pp. 209–234. https://doi.org/10.1115/1.2885181.CrossRefGoogle Scholar
Legnani, E., Cavalieri, S., Marquez, A. C. & DÍAZ, V. G. System Dynamics modeling for Product-Service Systems: A case study in the agri-machine industry. Proc. of APMS, 2010.Google Scholar
Lindahl, M., Sakao, T., Sundin, E. & Shimomura, Y. (2009) Product/service systems experiences: an international survey of Swedish, Japanese, Italian and German manufacturing companies. 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University UK, 1-2 April 2009, 2009. Cranfield University Press, 74–81.Google Scholar
Lindahl, M., Sundin, E. & Sakao, T. (2014) ‘Environmental and economic benefits of Integrated Product Service Offerings quantified with real business cases’, Journal of Cleaner Production, vol. 64, 288–296. https://doi.org/10.1016/j.jclepro.2013.07.047.CrossRefGoogle Scholar
Lindström, J. (2016) ‘When Moving from Products and Services towards Functional Products: Which Sustainability-oriented Customer Values are of Interest?’, Procedia CIRP, vol. 48, 16–21. https://doi.org/10.1016/j.procir.2016.03.027.CrossRefGoogle Scholar
Löfstrand, M., Kyösti, P., Reed, S. & Backe, B. (2014) ‘Evaluating availability of functional products through simulation’, Simulation Modelling Practice Theory, vol. 47, 196–209. https://doi.org/10.1016/j.simpat.2014.05.011.CrossRefGoogle Scholar
Maussang, N., Zwolinski, P. & Brissaud, D. (2009) ‘Product-service system design methodology: from the PSS architecture design to the products specifications’, Journal of Engineering Design, vol. 20, 349–366. https://doi.org/10.1080/09544820903149313.CrossRefGoogle Scholar
Mont, O. K. (2002) ‘Clarifying the concept of product–service system’, Journal of Cleaner Production, vol. 10, 237. https://doi.org/10.1016/S0959-6526(01)00039-7.CrossRefGoogle Scholar
Neely, A. (2008) ‘Exploring the financial consequences of the servitization of manufacturing’, Operations Management Research, vol. 1, 103–118. https://doi.org/10.1007/s12063-009-0015-5.CrossRefGoogle Scholar
Priya Datta, P. & Roy, R. (2011) ‘Operations strategy for the effective delivery of integrated industrial product-service offerings: two exploratory defence industry case studies’, International Journal of Operations & Production Management, vol. 31, 579–603. https://doi.org/10.1108/01443571111126337.CrossRefGoogle Scholar
Reim, W., Parida, V. & Örtqvist, D. (2015) ‘Product–Service Systems (PSS) business models and tactics – a systematic literature review’, Journal of Cleaner Production, vol. 97, 61–75. https://doi.org/10.1016/j.jclepro.2014.07.003.CrossRefGoogle Scholar
Richter, A., Sadek, T. & Steven, M. (2010) ‘Flexibility in industrial product-service systems and use-oriented business models’, CIRP Journal of Manufacturing Science and Technology, vol. 3, 128–134. https://doi.org/10.1016/j.cirpj.2010.06.003.CrossRefGoogle Scholar
Rodríguez, A. E., Pezzotta, G., Pinto, R. & Romero, D. (2019) ‘A Comprehensive Description of the Product-Service Systems’ Cost Estimation Process: An Integrative Review’, International Journal of Production Economics, vol. 221.https://doi.org/10.1016/j.ijpe.2019.09.002.Google Scholar
Russo, D., Birolini, V. & Cerelosi, R. (2016) ‘FIT: A TRIZ Based Failure Identification Tool for Product-Service Systems’. Procedia CIRP, vol. 47, 210–215. https://doi.org/10.1016/j.procir.2016.03.087CrossRefGoogle Scholar
Sandborn, P., Kashani-Pour, A., Goudarzi, N. & Lei, X. (2017) ‘Outcome-based contracts–towards concurrently designing products and contracts’. Procedia CIRP, vol. 59, 8–13. https://doi.org/10.1016/j.procir.2016.09.017.CrossRefGoogle Scholar
Selviaridis, K. & Wynstra, F. (2015) ‘Performance-based contracting: a literature review and future research directions’, International Journal of Production Research. vol. 53, 3505–3540, https://doi.org/10.1080/00207543.2014.978031.CrossRefGoogle Scholar
Sundin, E., Larsson, M. & Nielson, A. (2005) ‘Design for functional sales-a case study of forklift trucks at BT industries’, 2005 4th International Symposium on Environmentally Conscious Design and Inverse Manufacturing, 378–385. https://doi.org/10.1109/ECODIM.2005.1619250.CrossRefGoogle Scholar
Sundin, E., Lindahl, M. & Ijomah, W. (2009) ‘Product design for product/service systems: Design experiences from Swedish industry’, Journal of Manufacturing Technology Management, vol. 20, 723–753.CrossRefGoogle Scholar
Tukker, A. (2004) ‘Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet’, Business strategy and the environment, vol. 13, 246–260. https://doi.org/10.1002/bse.414CrossRefGoogle Scholar
Van Ostaeyen, J. (2014a) ‘Analysis of the business potential of product-service systems for investment goods. Faculty of Engineering Science, KU Leuven.Google Scholar
Van Ostaeyen, J. (2014b) Analysis of the Business Potential of Product-Service Systems for Investment Goods (Analyse van het zakelijk potentieel van product-dienstsystemen voor investeringsgoederen).Google Scholar
Van Ostaeyen, J., Van Horenbeek, A., Pintelon, L. & Duflou, J. R. (2013) ‘A refined typology of product–service systems based on functional hierarchy modeling’, Journal of Cleaner Production, 51, 261–276. https://doi.org/10.1016/j.jclepro.2013.01.036.CrossRefGoogle Scholar
Zhang, Z. & Chu, X. (2010) ‘A new approach for conceptual design of product and maintenance’, International Journal of Computer Integrated Manufacturing, vol. 23, 603–618.https://doi.org/10.1080/09511921003736766.CrossRefGoogle Scholar