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DESIGN FOR CONTINUOUS USE OF PRODUCT-SERVICE SYSTEMS: A CONCEPTUAL FRAMEWORK

Published online by Cambridge University Press:  27 July 2021

Yutaro Nemoto ,
Hitesh Dhiman  and
Carsten Röcker
Yutaro Nemoto*
Affiliation:
Tokyo Metropolitan Industrial Technology Research Institute;
Hitesh Dhiman
Affiliation:
Ostwestfalen-Lippe University of Applied Science and Arts;
Carsten Röcker
Affiliation:
Ostwestfalen-Lippe University of Applied Science and Arts; Fraunhofer IOSB-INA
*
Nemoto, Yutaro, Tokyo Metropolitan Industrial Technology Research Institute, IoT Development Sector, Japan, nemoto.yutaro@iri-tokyo.jp

Abstract

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Product-service systems (PSSs) have attracted researchers in engineering design for the past decades. Recent advances in digital technologies have expanded the potential functionalities that PSSs could deliver and designers' repertoire of tools and techniques to make new value propositions. The key to the success of new value propositions is to achieve customer acceptance and continuous use. However, little is known about the precise routes by which customers accept and use PSSs over time and its dynamics. This conceptual study aims to provide an enhanced view of customer acceptance and continuous use of PSSs by integrating multiple theories and literature streams. In this paper, we suggest three propositions based on the key concepts found in our literature review—well-being, trust and control—, and illustrate a conceptual framework that represents the dynamics of customer acceptance and continuous use of PSSs. Based on the proposed framework, we outline further research questions that could advance our knowledge about design for continuous use of PSSs.

Keywords

Product-Service Systems (PSS)UncertaintyRequirements
Type
Article
Information
Proceedings of the Design Society , Volume 1: ICED21 , August 2021 , pp. 983 - 992
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

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