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CONCEPT MAPS COLLABORATIVE CREATION IN PRODUCT LIFECYCLE MANAGEMENT

Published online by Cambridge University Press:  27 July 2021

Daniela Oliveira ,
Mickael Gardoni  and
Kimiz Dalkir
Daniela Oliveira*
Affiliation:
École de Technologie Supérieure, Montreal, Quebec;
Mickael Gardoni
Affiliation:
École de Technologie Supérieure, Montreal, Quebec;
Kimiz Dalkir
Affiliation:
School of Information Studies, McGill University, Montreal, Quebec
*
Oliveira, Daniela, École de Technologie Supérieure, Montreal, Quebec, Génie de la production automatisée, Canada, daniela.innovation.oliveira@gmail.com

Abstract

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One of the greatest challenges of effectively managing knowledge in an organization is promoting seamless connections of operations between departments, the Product Lifecycle Management paradigm. It is also a paradigm that fosters organizational adaptability and quick change in production. Historically, information systems supporting operations have been developed with a specific department's culture in background. Due to this legacy, connecting data, information systems and people across the product lifecycle is an ongoing puzzle for organizations. Theorists and practicians agree on the need to include employees' expertise and vision in this process. However, this involves multiple perspectives and needs that are different but equally valid make. This study explores a tacit knowledge capture tool to be used as a means to voice the interaction and negotiation among employees. Through its influence on ontologies, concept maps collaborative creation can provide a usability tool focused on meaning throughout the product lifecycle. A literature review of the challenges involved and of the proposed tool is presented, followed by a use case and concluded with recommendations drawn from theory and practice.

Keywords

Product Lifecycle Management (PLM)Conceptual designOntologiesKnowledge managementGroup consensus
Type
Article
Information
Proceedings of the Design Society , Volume 1: ICED21 , August 2021 , pp. 721 - 730
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

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