Dedication

pp v-vi

Contents

pp vii-x

Introduction

pp xi-xii

About the authors

pp xiii-xiv

Impact and all that: use of some key terms in this book

pp xv-xxiv

Part 1 - The Context

pp 1-2

1 - The demand for evidence

pp 3-22

2 - Getting to grips with impact

pp 23-32

3 - The research base of this work

pp 33-58

Part 2 - Evaluating Impact

pp 59-60

4 - Putting the impact into planning

pp 61-68

5 - Getting things clear: objectives

pp 69-78

6 - Success criteria and impact indicators: how you know you are making a difference

pp 79-104

7 - Making things happen: activities and process indicators

pp 105-112

8 - Thinking about evidence

pp 113-126

9 - Gathering and interpreting evidence

pp 127-170

10 - Taking stock, setting targets and development planning

pp 171-180

Part 3 - The Bigger Picture

pp 181-182

11 - Doing national or international evaluation

pp 183-206

12 - Where do we go from here?

pp 207-220

References

pp 221-238

Notes

pp 239-242

Index

pp 243-254

Evaluating and Measuring the Value, Use and Impact of Digital Collections

pp 255-256

Measuring Library Performance

pp 257-258

Miscellaneous Endmatter

pp 259-259