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Case 19 - Using Emergency Department Community Health Workers as a Bridge to Ongoing Care for Frequent ED Users

Published online by Cambridge University Press:  04 July 2017

Jennifer L. Wiler
Affiliation:
University of Colorado School of Medicine
Jesse M. Pines
Affiliation:
George Washington University, Washington DC
Michael J. Ward
Affiliation:
Vanderbilt University Medical Center, Tennessee
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Publisher: Cambridge University Press
Print publication year: 2017

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References

Hunt, KA, Weber, EJ, Showstack, JA, et al. Characteristics of frequent users of emergency departments. Annals of Emergency Medicine. 2006;48(1):18.CrossRefGoogle ScholarPubMed
Foundation, KF. Characteristics of frequent emergency department users. Available at www.kff.org/insurance/upload/7696.pdf. Accessed August 9, 2012.
Vinton, DT, Capp, R, Rooks, SP, et al. Frequent users of US emergency departments: characteristics and opportunities for intervention. Emergency Medicine Journal. 2014. Epub ahead of print.
Capp, R, Rosenthal, MS, Desai, MM, et al. Characteristics of Medicaid enrollees with frequent ED use. American Journal of Emergency Medicine. 2013;31:13331337.CrossRefGoogle Scholar
Handel, DA, McConnell, KJ, Wallace, N, et al. How much does emergency department use affect the cost of Medicaid programs? Annals of Emergency Medicine. 2008;51(5):614621.CrossRefGoogle ScholarPubMed
C. M. Targeting Medicaid super-utilizers to decrease costs and improve quality of care. 2013. Available at www.medicaid.gov/federal-policy-guidance/downloads/CIB-07–24-2013.pdf. Accessed December 16, 2013.
Ginde, AA, Lowe, RA, Wiler, JL. Health insurance status change and emergency department use among US adults. Archives of Internal Medicine. 2012;172(8):642647.Google Scholar
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Liu, SW, Nagurney, JT, Chang, Y, et al. Frequent ED users: are most visits for mental health, alcohol, and drug-related complaints? American Journal of Emergency Medicine. 2013;31(10):15121515.CrossRefGoogle ScholarPubMed
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Intensive CM cuts ED visits, hospitalizations. Hospital Case Management: The Monthly Update on Hospital-Based Care Planning and Critical Paths. 2012;20(10):153154.
Bodenmann, P, Velonaki, VS, Ruggeri, O, et al. Case management for frequent users of the emergency department: study protocol of a randomised controlled trial. BMC Health Services Research. 2014 Jun 17;(14)264.CrossRefGoogle Scholar
Kangovi, S, Mitra, N, Grande, D, et al. Patient-centered community health worker intervention to improve posthospital outcomes: a randomized clinical trial. JAMA Internal Medicine. 2014;174(4):535543.CrossRefGoogle ScholarPubMed
Enard, KR, Ganelin, DM. Reducing preventable emergency department utilization and costs by using community health workers as patient navigators. Journal of Healthcare Management. 2013;58(6):412427, discussion 428.Google Scholar
Mautner, DB, Pang, H, Brenner, JC, et al. Generating hypotheses about care needs of high utilizers: lessons from patient interviews. Population Health Management. 2013;16:S1:S26S33.CrossRefGoogle Scholar
Freeman, HP. Patient navigation: a community based strategy to reduce cancer disparities. Journal of Urban Health. 2006;83(2):139141.CrossRefGoogle Scholar
Thoms, E, Ryan, B, Santalucia, C, et al. The emerging field of patient navigation: a golden opportunity to improve healthcare. Available at http://chanet.org/TheCenterForHealthAffairs/MediaCenter/Publications/IssueBriefs/12–12_Patient-Navigation.aspx. Accessed March 20, 2016.

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