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Case 15 - Using Data on Patient Experience to Improve Clinical Care

Published online by Cambridge University Press:  04 July 2017

Jennifer L. Wiler
Affiliation:
University of Colorado School of Medicine
Jesse M. Pines
Affiliation:
George Washington University, Washington DC
Michael J. Ward
Affiliation:
Vanderbilt University Medical Center, Tennessee
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Publisher: Cambridge University Press
Print publication year: 2017

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References

Better methods, better numbers. Emergency Physicians Monthly, Aug 2013.
Manary, MP, Boulding, W, Staelin, R, Glickman, SW. The patient experience and health outcomes. The New England Journal of Medicine. 2013 Jan 17;368(3):201203.CrossRefGoogle ScholarPubMed
Glickman, SW, Schulman, KA. The mis-measure of physician performance. American Journal of Managed Care. 2013 Oct;19(10):782785.Google ScholarPubMed
The Patient Protection and Affordable Care Act (Pub. L. 111–148). 2010. Section 10331(a). See also www.ajmc.com/journals/issue/2013/2013-1-vol19-n10/the-mis-measure-of-physician-performance/P-2#sthash.5hQaiUsr.dpuf
Surveys and tools to advance patient care: about CAHPS. Available at http://cahps.ahrq.gov/about.htm.
Hospital care quality information from the consumer perspective. Available at www.hcahpsonline.org.
Emergency Department Patient Experiences with Care (EDPEC) Survey. Available at www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/ed.html.
Boulding, W, Glickman, SW, Manary, MP, Schulman, KA, Staelin, R. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. American Journal of Managed Care. 2011;17:4148.Google ScholarPubMed
Glickman, SW, Boulding, W, Manary, M, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circulation: Cardiovascular Quality and Outcomes. 2010;3:188195.Google ScholarPubMed
Total Quality Management. The Evolution of Benchmarking: The Xerox Case. September 16, 2009.
Culig, MH, Kunkle, RF, Frndak, DC, Grunden, N, Maher, TD Jr, Magovern, GJ Jr. Improving patient care in cardiac surgery using Toyota production system based methodology. The Annals of Thoracic Surgery. 2011;91:394399.CrossRefGoogle ScholarPubMed
Institute of Medicine of the National Academies. Best Care at Lower Cost: The Path to Continuously Learning Health Care in America. Washington, DC: National Academies Press, 2012.PubMed

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