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Part Seven - Conclusion
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One - Introduction:defining and understanding street-level bureaucracy
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Eighteen - Conclusion the present and future study of street-level bureaucracy
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Part Two - Delivering services and benefits: street-level bureaucracy and the welfare state
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Five - When and why discretion is weak or strong: the case of taxing officers in a Public Unemployment Fund
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Part Five - The management of street-level bureaucrats
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Biographical notes
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Preface
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Index
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Understanding Street-Level Bureaucracy
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Part Six - The promise of professionalism
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References
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Part Three - Agents of the state: street-level bureaucracy and law enforcement
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Part Four - Embedded in society: street-level bureaucrats as public actors
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Frontmatter
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Part One - Introduction
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Contents
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