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Addressing Cognitive Challenges in Design – A Review on Existing Approaches

Part of: Methods of Design Research

Published online by Cambridge University Press:  26 July 2019

Weining Ning ,
Joy Goodman-Deane  and
P. John Clarkson

Abstract

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Insufficient design often causes challenges to users on a cognitive level, hindering them from interacting with products smoothly. There is a lack of effective design tools and supporting materials that can help designers to understand human cognition and how it affects the way that users experience and use products and services. This paper aims to identify current approaches that can be applied to address this issue, and to examine their strengths and weaknesses. This helps to identify future directions for developing and improving cognitive design supports. A literature review was conducted of research publications in the fields of both design and cognition. Four key approaches are identified: cognitive design principles/guidelines, the demand-capability approach, cognitive walkthrough and cognitive modelling. Their strengths and weaknesses are analyzed from a design standpoint. The paper also analyses the underlying causes of the insufficient uptake of cognitive design approaches by designers.

Keywords

Cognitive challengeInclusive designUser centred designDesign methods
Type
Article
Information
Proceedings of the Design Society: International Conference on Engineering Design , Volume 1 , Issue 1 , July 2019 , pp. 2775 - 2784
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
© The Author(s) 2019

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