Hostname: page-component-77c89778f8-5wvtr Total loading time: 0 Render date: 2024-07-19T10:46:58.789Z Has data issue: false hasContentIssue false

UNDERSTANDING USAGE DATA-DRIVEN PRODUCT PLANNING: A SYSTEMATIC LITERATURE REVIEW

Published online by Cambridge University Press:  27 July 2021

Maurice Meyer*
Affiliation:
Heinz Nixdorf Institute, University of Paderborn
Ingrid Wiederkehr
Affiliation:
Heinz Nixdorf Institute, University of Paderborn
Christian Koldewey
Affiliation:
Heinz Nixdorf Institute, University of Paderborn
Roman Dumitrescu
Affiliation:
Heinz Nixdorf Institute, University of Paderborn Fraunhofer Institute for Mechatronic Systems Design IEM
*
Meyer, Maurice, Heinz Nixdorf Institute, University of Paderborn, Advanced Systems Engineering, Germany, maurice.meyer@hni.uni-paderborn.de

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

Cyber-physical systems (CPS) are able the collect huge amounts of data about themselves, their users, and their environment during their usage phase. By feeding these usage data back into product planning, manufacturers can optimize their engineering and decision-making processes. Despite promising potentials, most manufacturers still do not analyze usage data within product planning. Also, research on usage data-driven product planning is scarce. Therefore, this paper aims to identify the main concepts, advantages, success factors and challenges of usage data-driven product planning. To answer the corresponding research questions, a comprehensive systematic literature review is conducted. From its results, a detailed description of usage data-driven product planning consisting of six main concepts is derived. Furthermore, taxonomies for the advantages, success factors and challenges of usage data-driven product planning are presented. The six main concepts and the three taxonomies allow for a deeper understanding of the topic while highlighting necessary future actions and research needs.

Type
Article
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

References

Abramovici, M., Gebus, P., Göbel, J.C. and Savarino, P. (2017), “Utilizing Unstructured Feedback Data from MRO Reports for the continuous improvement of standard products”, 21st International Conference on Engineering Design (ICED17), Vancouver, Aug. 21-25, 2017, The Design Society, Glasgow, pp. 327336.Google Scholar
Bertoni, A. (2020), “Data-Driven Design in Concept Development: Systematic Review and Missed Opportunities”, Proceedings of the Design Society: DESIGN Conference, Vol. 1, pp. 101110. https://doi.org/10.1017/dsd.2020.4CrossRefGoogle Scholar
Brocke, J., Simons, A., Niehaves, B., Niehaves, B., Reimer, K., Plattfaut, R. and Cleven, A. (2009), “Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process”, European Conference on Information Systems (ECIS), Verona, Italy, June 8–10, 2009, pp. 22062217.Google Scholar
Cantamessa, M., Montagna, F., Altavilla, S. and Casagrande-Seretti, A. (2020), “Data-driven design: the new challenges of digitalization on product design and development”, Design Science, Vol. 6. https://doi.org/10.1017/dsj.2020.25.CrossRefGoogle Scholar
Chowdhery, S.A., Bertoni, M., Wall, J. and Larsson, T. (2020), “A data-driven design framework for early stage PSS design exploration”, Design Science.Google Scholar
Erevelles, S., Fukawa, N. and Swayne, L. (2016), “Big Data consumer analytics and the transformation of marketing”, Journal of Business Research, Vol. 69, No. 2, pp. 897904. https://doi.org/10.1016/j.jbusres.2015.07.001.CrossRefGoogle Scholar
Erwin, T., Heidkamp, P. and Pols, A. (2015), Creating Value With Data: Report 2015. KPMG and Bitkom Research. Available at: https://www.bitkom.org/sites/default/files/file/import/KPMG-Bitkom-Research-Studie-MDWS-final-2.pdf (March 3, 2020).Google Scholar
Fathi, M., Abramovici, M., Holland, A., Lindner, A. and Dienst, S. (2011), “Usage scenarios of a knowledge-based assistance system for decision support in product improvement”, 6th Conference on Professional Knowledge Management - From Knowledge to Action, Innsbruck, Austria, February 21-23, 2011, Gesellschaft für Informatik e.V., Bonn, Germany, pp. 295304.Google Scholar
Gausemeier, J., Dumitrescu, R., Kahl, S. and Nordsiek, D. (2011), “Integrative development of product and production system for mechatronic products”, Robotics and Computer-Integrated Manufacturing, Vol. 27 No. 4, pp. 772778. https://doi.org/10.1016/j.rcim.2011.02.005CrossRefGoogle Scholar
Goh, Y.M. and McMahon, C. (2009), “Improving reuse of in-service information capture and feedback”, Journal of Manufacturing Technology Management, Vol. 20 No. 5, pp. 626639. https://doi.org/10.1108/17410380910961028.Google Scholar
Harzing, A.W. (2007), Publish or Perish. Available at: https://harzing.com/resources/publish-or-perish (November 12, 2020).Google Scholar
Holler, M., Neiditsch, G., Uebernickel, F. and Brenner, W. (2017), “Digital Product Innovation in Manufacturing Industries - Towards a Taxonomy for Feedback-driven Product Development Scenarios”, 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, January 4-7, 2017, pp. 47264735. https://doi.org/10.21256/zhaw-3365.CrossRefGoogle Scholar
Holler, M., Stoeckli, E., Uebernickel, F. and Brenner, W. (2016a), “Towards Understanding closed-loop PLM: The Role of Product Usage Data for Product Development enabled by intelligent Properties”, 29th Bled eConference on Digital Economy (Bled), Bled, Slovenia, June 19-22, 2016, Association for Information Systems, AIS Electronic Library, pp. 479491.Google Scholar
Holler, M., Uebernickel, F. and Brenner, W. (2016b), “Understanding the Business Value of Intelligent Products for Product Development in Manufacturing Industries”, 8th International Conference on Information Management and Engineering (ICIME), Istanbul, Turkey, November 2-5, 2016, Association for Computing Machinery, New York, USA, pp. 1824. https://doi.org/10.1145/3012258.3012266.CrossRefGoogle Scholar
Holmström Olsson, H. and Bosch, J. (2013), “Towards Data-Driven Product Development: A Multiple Case Study on Post-deployment Data Usage in Software-Intensive Embedded Systems”, 4th International Conference on Lean Enterprise Software and Systems (LESS), Galway, Ireland, December 1-4, 2013, Springer, Berlin, Heidelberg, Germany, pp. 152164. https://dx.doi.org/10.1007/978-3-642-44930-7_10.CrossRefGoogle Scholar
Hou, L. and Jiao, R.J. (2020), “Data-informed inverse design by product usage information: a review, framework and outlook”, Journal of Intelligent Manufacturing, Vol. 31 No. 3, pp. 529552. https://doi.org/10.1007/s10845-019-01463-2.CrossRefGoogle Scholar
Igba, J., Alemzadeh, K., Gibbons, P.M. and Henningsen, K. (2015), “A framework for optimising product performance through feedback and reuse of in-service experience”, Robotics and Computer-Integrated Manufacturing, Vol. 36, pp. 212. https://doi.org/10.1016/j.rcim.2014.12.004.CrossRefGoogle Scholar
Jun, H.-B., Shin, J.-H., Kiritsis, D. and Xirouchakis, P. (2007), “System architecture for closed-loop PLM”, International Journal of Computer Integrated Manufacturing, Vol. 20 No. 7, pp. 684698. https://doi.org/10.1080/09511920701566624.CrossRefGoogle Scholar
Kiron, D., Kirk Prentice, P. and Boucher Ferguson, R. (2014), “The Analytics Mandate”, MIT Sloan Management Review, Vol. 55 No. 4, pp. 125.Google Scholar
Lee, E.A. (2008), “Cyber Physical Systems: Design Challenges”, 11th IEEE International Symposium on Object and Component-Oriented Real-Time Distributed Computing (ISORC), Orlando, Florida, USA, May 5-7, 2008, IEEE Computer Society, Los Alamitos, California, USA, pp. 363369. https://doi.org/10.1109/ISORC.2008.25.CrossRefGoogle Scholar
Li, J., Tao, F., Cheng, Y. and Zhao, L. (2015), “Big Data in product lifecycle management”, The International Journal of Advanced Manufacturing Technology, Vol. 81, pp. 667684. https://doi.org/10.1007/s00170-015-7151-x.CrossRefGoogle Scholar
Li, Y., Roy, U. and Saltz, J.S. (2019), “Towards an integrated process model for new product development with data-driven features (NPD3)”, Research in Engineering Design, Vol. 30 No. 2, pp. 271289. https://doi.org/10.1007/s00163-019-00308-6.CrossRefGoogle Scholar
Menon, R., Tong, L.H. and Sathiyakeerthi, S. (2005), “Analyzing Textual Databases using Data Mining to Enable Fast Product Development Processes”, Reliability Engineering & System Safety, Vol. 88 No. 2, pp. 171180. https://doi.org/10.1016/j.ress.2004.07.007.CrossRefGoogle Scholar
Ormans, L. (2016), 50 Journals used in FT Research Rank. Financial Times. Available at: https://www.ft.com/content/3405a512-5cbb-11e1-8f1f-00144feabdc0 (November 12, 2020).Google Scholar
Pahl, G., Beitz, W., Feldhusen, J. and Grote, K.-H. (2007), Engineering design: A systematic approach, 3rd ed., Springer, London, UK. https://doi.org/10.1007/978-1-84628-319-2.CrossRefGoogle Scholar
Porter, M.E. and Heppelmann, J.E. (2014), “How Smart, Connected Products Are Transforming Competition”, Harvard Business Review, Vol. 92 No. 11, pp. 6488.Google Scholar
Porter, M.E. and Heppelmann, J.E. (2015), “How Smart, Connected Products Are Transforming Companies”, Harvard Business Review, Vol. 93 No. 10, pp. 97114.Google Scholar
Rowley, J. and Slack, F. (2004), “Conducting a literature review”, Management Research News, Vol. 27 No. 6, pp. 3139. https://doi.org/10.1108/01409170410784185.CrossRefGoogle Scholar
Shahbaz, M., Srinivas, M., Harding, J.A. and Turner, M. (2006), “Product Design and Manufacturing Process Improvement Using Association Rules”, Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, Vol. 220 No. 2, pp. 243254. https://doi.org/10.1243/095440506X78183.CrossRefGoogle Scholar
Steenstrup, K., Sallam, R., Eriksen, L. and Jacobson, S. (2014), Industrial Analytics Revolutionizes Big Data in the Digital Business. Gartner Research G00264728.Google Scholar
Timoshenko, A. and Hauser, J.R. (2019), “Identifying Customer Needs from User-Generated Content”, Marketing Science, Vol. 38 No. 1, pp. 120. https://doi.org/10.1287/mksc.2018.1123.CrossRefGoogle Scholar
Tyagi, S. (2003), “Using data analytics for greater profits”, Journal of Business Strategy, Vol. 24 No. 3, pp. 1214. https://doi.org/10.1108/02756660310734938.CrossRefGoogle Scholar
Ulrich, K.T. and Eppinger, S.D. (2016), Product design and development, 6th ed., McGraw-Hill, New York.Google Scholar
van Horn, D., Olewnik, A. and Lewis, K. (2012), “Design Analytics: Capturing, Understanding, and Meeting Customer Needs Using Big Data”, Proceedings of the ASME 2012 International Design Engineering Technical Conferences & Computers and Information in Engineering Conference, Chicago, Illinois, USA, August 12-15, 2012, American Society of Mechanical Engineers, pp. 863875. https://doi.org/10.1115/DETC2012-71038.Google Scholar
Webster, J. and Watson, R. (2002), “Analyzing the past to prepare for the future: Writing a literature review”, Management Information Systems Quarterly, Vol. 26 No. 2, pp. xiiixxiii.Google Scholar
Wilberg, J., Schäfer, F., Kandlbinder, P., Hollauer, C., Omer, M. and Lindemann, U. (2017a), “Data Analytics in Product Development: Implications from Expert Interviews”, 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Singapore, December 10-13, 2017, IEEE, pp. 818822. https://doi.org/10.1109/IEEM.2017.8290005.CrossRefGoogle Scholar
Wilberg, J., Triep, I., Hollauer, C. and Omer, M. (2017b), “Big Data in product development: Need for a data strategy”, 2017 Portland International Conference on Management of Engineering and Technology (PICMET), Portland, Oregon, USA, July 9-13, 2017, IEEE, pp. 110. https://doi.org/10.23919/PICMET.2017.8125460.CrossRefGoogle Scholar
Wu, L., Hitt, L. and Lou, B. (2020), “Data Analytics, Innovation, and Firm Productivity”, Management Science, Vol. 66 No. 5, pp. 20172039. https://doi.org/10.1287/mnsc.2018.3281.CrossRefGoogle Scholar
Wuest, T., Hribernik, K. and Thoben, K.-D. (2014), “Capturing, Managing and Sharing Product Information along the Lifecycle for Design Improvement”, 10th International Workshop on Integrated Design Engineering, Gommern, Germany, September 10-12, 2014, Chair of Information Technologies in Mechanical Engineering, Otto-von-Guericke-University, Magdeburg, Germany, pp. 107115.Google Scholar
Xu, Z., Frankwick, G.L. and Ramirez, E. (2016), “Effects of big data analytics and traditional marketing analytics on new product success: A knowledge fusion perspective”, Journal of Business Research, Vol. 69 No. 5, pp. 15621566. https://doi.org/10.1016/j.jbusres.2015.10.017.CrossRefGoogle Scholar