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SUPPORTING HUMAN-CENTERED DESIGN IN PSYCHOLOGICALLY DISTANT PROBLEM DOMAINS: THE DESIGN FOR CYBERSECURITY CARDS

Published online by Cambridge University Press:  27 July 2021

Vivek Rao*
Affiliation:
University of California, Berkeley;
George Moore
Affiliation:
University of California, Berkeley;
Hyun Jie Jung
Affiliation:
University of California, Berkeley;
Euiyoung Kim
Affiliation:
Delft University of Technology
Alice Agogino
Affiliation:
University of California, Berkeley;
Kosa Goucher-Lambert
Affiliation:
University of California, Berkeley;
*
Rao, Vivek, UC Berkeley, Mechanical Engineering, United States of America, vivek.rao@berkeley.edu

Abstract

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Increasingly digital products and services make cybersecurity a crucial issue for designers. However, human-centered designers struggle to consider it in their work, partially a consequence of the high psychological distance between designers and cybersecurity. In this work, we build on the Design for Cybersecurity (DfC) Cards, an intervention to help designers consider cybersecurity, and examine a project-based design course to understand how and why specific DfC cards were used. Three findings result. First, designers found the intervention useful across all design phases and activities. Second, the cards helped design teams refocus their attention on the problem domain and project outcome. Third, we identify a need for support in framing and converging during user research, opportunity identification, and prototyping. We argue that the psychological distance between designers and the problem space of cybersecurity partially explains these findings, and ultimately exacerbates existing challenges in the design process. These findings suggest that design interventions must consider the psychological distance between designer and problem space, and have application in design practice across many complex problem domains.

Type
Article
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

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