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The DHSmart model for smart product-service system (smart PSS): dynamic, data-driven, human-centred

Published online by Cambridge University Press:  16 May 2024

Nadia Mirshafiee ,
Ji Han  and
Saeema Ahmed-Kristensen
Nadia Mirshafiee*
Affiliation:
University of Exeter, United Kingdom
Ji Han
Affiliation:
University of Exeter, United Kingdom
Saeema Ahmed-Kristensen
Affiliation:
University of Exeter, United Kingdom
*
nm576@exeter.ac.uk

Abstract

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Despite its transformative impact, a systematic approach to Smart PSS development remains elusive. Addressing this, the study introduces a dynamic conceptual model named DHSmart and its accompanying canvas, adaptable to various contexts and technological advancements. Notably, it offers a structured approach to designing ‘Smart’ in Smart PSS, capturing the interplay between data, humans, and smart systems while directing digitalisation that achieves competitive advantage. It also serves as a unifying framework, enabling meaningful interdisciplinary contributions in theory and practice.

Keywords

smart product-service systemsdigitalisationservitisationdata-driven designhuman-centred design
Type
Artificial Intelligence and Data-Driven Design
Information
Proceedings of the Design Society , Volume 4: DESIGN 2024 , May 2024 , pp. 2149 - 2158
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2024.

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