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The balance between a usable and emotional product design – a comparison of different methods for prioritising relevant influencing factors

Published online by Cambridge University Press:  16 May 2024

Judith van Remmen ,
Dennis Horber ,
Jonas Händel ,
Jörg Miehling  and
Sandro Wartzack
Judith van Remmen*
Affiliation:
Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany
Dennis Horber
Affiliation:
Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany
Jonas Händel
Affiliation:
Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany
Jörg Miehling
Affiliation:
Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany
Sandro Wartzack
Affiliation:
Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany
*
van_remmen@mfk.fau.de

Abstract

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Designing an equally usable and emotionally appealing product remains a challenge for product developers, not least due to conflicting goals. Product developers need to constantly map the affective user requirements to the product, whereby the requirements for the emotional and usable product design often cannot be equally addressed. The systematic approach presented can help product developers in conflicting decision-making situations to represent these affective user requirements by selecting and prioritising context-relevant influencing factors using multi-criteria decision-making methods.

Keywords

user-centred designemotional engineeringuser experiencedecision making
Type
Industrial Design
Information
Proceedings of the Design Society , Volume 4: DESIGN 2024 , May 2024 , pp. 2463 - 2472
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2024.

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