Hostname: page-component-77c89778f8-fv566 Total loading time: 0 Render date: 2024-07-22T01:13:00.108Z Has data issue: false hasContentIssue false
  • English
  • Français

Avoid Service Design Trap by Guiding Product/Service System Design with Product-Service Dependency Knowledge Base

Published online by Cambridge University Press:  26 May 2022

T. Sakao ,
A. Neramballi  and
J. Matschewsky
T. Sakao*
Affiliation:
Linköping University, Sweden
A. Neramballi
Affiliation:
Linköping University, Sweden
J. Matschewsky
Affiliation:
Linköping University, Sweden
*
tomohiko.sakao@liu.se

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

This article aims to contribute to the knowledge on product/service system (PSS) design practice as follows. First, a new rationale for why PSS design in practice often does not exploit its full potential is given based on a theory on inseparability of services. Second, a representation of the dependencies between product design parameters (DPs) and service DPs in a form of potential-dependency knowledge base is proposed as a remedy. Third, reusability of the knowledge captured from product-service integration across sectorial borders is shown with PSS design at a complex product manufacturer.

Keywords

product-service systems (PSS)knowledge managementconcurrent engineering (CE)design managementdesign methods
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 1955 - 1964
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

References

Altshuller, G. and Altov, H. (1996). And suddenly the inventor appeared-TRIZ, the theory of inventive problem solving. Worcester: MA, Technical Innovation Center.Google Scholar
Aurich, J. C., Fuchs, C. and Wagenknecht, C. (2006). “Life cycle oriented design of technical Product-Service Systems.” Journal of Cleaner Production 14(17): 1480–1494 https://dx.doi.org/10.1016/j.jclepro.2006.01.019.CrossRefGoogle Scholar
Baxter, D., Roy, R., Doultsinou, A., Gao, J. and Kalta, M. (2009). “A knowledge management framework to support product-service systems design.” International Journal of Computer Integrated Manufacturing 22(12): 1073–1088 https://dx.doi.org/10.1080/09511920903207464.CrossRefGoogle Scholar
Bobek, E. and Tversky, B. (2016). “Creating visual explanations improves learning.” Cognitive Research: Principles and Implications 1(27) https://dx.doi.org/10.1186/s41235-016-0031-6.Google ScholarPubMed
Brambila-Macias, S., Sakao, T. and Kowalkowski, C. (2018). “Bridging the Gap between Engineering Design and Marketing: Insights for Research and Practice in Product/Service System Design.” Design Science 4 https://dx.doi.org/10.1017/dsj.2018.3.CrossRefGoogle Scholar
Braune, A., Hüttemann, G., Klein, M., Löwen, U. and Thron, M. (2018). Usage Viewpoint of Application Scenario Value-Based Service. Berlin: 28.Google Scholar
Culot, G., Orzes, G., Sartor, M. and Nassimbeni, G. (2020). “The future of manufacturing: A Delphi-based scenario analysis on Industry 4.0.” Technological Forecasting & Social Change 157 https://dx.doi.org/10.1016/j.techfore.2020.120092.CrossRefGoogle ScholarPubMed
Eisenbart, B., Gericke, K. and Blessing, L. T. M. (2013). “An analysis of functional modeling approaches across disciplines.” Artificial Intelligence for Engineering Design, Analysis and Manufacturing 27 https://dx.doi.org/10.1017/S0890060413000280.CrossRefGoogle Scholar
Ekşioğlu, M. (2016). “User Experience Design of a Prototype Kiosk: A Case for the İstanbul Public Transportation System.” International Journal of Human–Computer Interaction 32 https://dx.doi.org/10.1080/10447318.2016.1199179.Google Scholar
Houts, P. S., Doak, C. C., Doak, L. G. and Loscalzo, M. J. (2006). “The role of pictures in improving health communication: A review of research on attention, comprehension, recall, and adherence.” Patient Education and Counseling 61: 173–190 https://dx.doi.org/10.1016/j.pec.2005.05.004.CrossRefGoogle ScholarPubMed
INCOSE (2006). “Systems Engineering Handbook - a guide for system life cycle processes and activities." Haskins, C. ed., International Council on Systems Engineering. INCOSE-TP-2003-002-03.2. International Council on Systems Engineering.Google Scholar
Maleki, E., Belkadi, F., Boli, N., van der Zwaag, B. J., Alexopoulos, K., Koukas, S., Marin-Perianu, M., Bernard, A. and Mourtzis, D. (2018). “Ontology-Based Framework Enabling Smart Product-Service Systems: Application of Sensing Systems for Machine Health Monitoring.” IEEE Internet of Things Journal 5(6): 4496–4505 https://dx.doi.org/10.1109/JIOT.2018.2831279.CrossRefGoogle Scholar
Matschewsky, J., Kambanou, M. L. and Sakao, T. (2018). “Designing and providing integrated productservice systems – challenges, opportunities and solutions resulting from prescriptive approaches in two industrial companies.” International Journal of Production Research 56(6): 2150–2168 https://dx.doi.org/10.1080/00207543.2017.1332792.CrossRefGoogle Scholar
Meier, H., Roy, R. and Seliger, G. (2010). “Industrial Product-Service Systems - IPS².” CIRP Annals - Manufacturing Technology 59(2): 607–627 https://dx.doi.org/10.1016/j.cirp.2010.05.004.CrossRefGoogle Scholar
Nakao, M., Tsuchiya, K. and Iino, K. (2009). “Three typical failure scenarios of the mind process of design from the Axiomatic Design perspective.” CIRP Annals - Manufacturing Technology 58(1): 165–168 https://dx.doi.org/10.1016/j.cirp.2009.03.018.CrossRefGoogle Scholar
Neramballi, A., Sakao, T. and Gero, J. (2021). How do designers think in systems? – Empirical insights from protocol studies of experienced practitioners designing Product/Service Systems. Proceedings of the 9th International Conference on Design Computing and Cognition (DCC'20).Google Scholar
Neramballi, A., Sakao, T., Willskytt, S. and Tillman, A.-M. (2020). “A design navigator to guide the transition towards environmentally benign product/service systems based on LCA results.” Journal of Cleaner Production 277 https://dx.doi.org/10.1016/j.jclepro.2020.124074.Google Scholar
Penas, O., Plateaux, R., Patalano, S. and Hammadi, M. (2017). “Multi-scale approach from mechatronic to Cyber-Physical Systems for the design of manufacturing systems.” Computers in Industry 86 https://dx.doi.org/10.1016/j.compind.2016.12.001.CrossRefGoogle Scholar
Prösser, M., Moore, P., Chen, X., Wong, C.-B. and Schmidt, U. (2013). “A new approach towards systems integration within the mechatronic engineering design process of manufacturing systems.” International Journal of Computer Integrated Manufacturing 26 https://dx.doi.org/10.1080/0951192X.2013.785026.Google Scholar
Regan, W. J. (1963). “The Service Revolution.” Journal of Marketing 47(July): 57–62 https://dx.doi.org/10.1177/002224296302700312.CrossRefGoogle Scholar
Sakao, T. and Lindahl, M. (2015). “A method to improve integrated product service offerings based on life cycle costing.” CIRP Annals - Manufacturing Technology 64(1): 33–36.CrossRefGoogle Scholar
Sakao, T. and Neramballi, A. (2020). “A product/service-system design schema: Application to big data analytics.” Sustainability 12 https://dx.doi.org/10.3390/su12083484.CrossRefGoogle Scholar
Sharp, H., Rogers, Y. and Preece, J. (2007). Interaction Design: Beyond Human-Computer Interaction.NY, Wiley.Google Scholar
Suh, N. P. (1998). “Axiomatic Design Theory for Systems.” Research in Engineering Design 10: 189–209 https://dx.doi.org/10.1007/s001639870001.CrossRefGoogle Scholar
Trevisan, L. and Brissaud, D. (2017). “A system-based conceptual framework for product-service integration in product-service system engineering.” Journal of Engineering Design 28(10-12): 627–653 https://dx.doi.org/10.1080/09544828.2017.1382683.CrossRefGoogle Scholar
Xin, Y., Chai, K.-H., Ojanen, V. and Brombacher, A. (2013). “The moderating effects of service solution characteristics on competitive advantage.” The Service Industries Journal 33(15-16): 1633–1658 https://dx.doi.org/10.1080/02642069.2011.638918.CrossRefGoogle Scholar